Present a High-Level Overview of Conflict
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NarcisseT_OLB7001_2.pptx.pptxPRESENT A HIGH- LEVEL OVERVIEW OF CONFLICT
TOSHIBA T. NARCISSE MARCH 14, 2021
OLB-7002 WEEK 2 ASSIGNMENT
DR. CHAD
NCU Proprietary
PRESENT A HIGH-LEVEL OVERVIEW OF CONFLICT
OBJECTIVES
What is conflict?
Difference Between Good/Bad Conflict
Recognizing the “early” warning signs of conflict
Methods for conflict management
Which Conflict Management Style is Best?
The Nature of Conflict Negotiation
Understanding your Communication Style
Models to resolving conflict
The Triangle of Satisfaction
The Boundary Model
Interests, Rights, and Power
Conclusion
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WHAT IS CONFLICT?
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DIFFERENCE BETWEEN GOOD/BAD CONFLICT
GOOD CONFLICT:
Produces new ideas
Improves performance
Gives opportunity for people to expand skills
BAD CONFLICT:
Lowers team energy or morale
Prevents job accomplishments
Creates destructive behavior
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RECOGNIZING THE “EARLY” WARNING SIGNS OF CONFLICT
Body Language
Misunderstandings
Personality clashes
Authority Issues
Lack of co-operation
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METHODS TO CONFLICT MANAGEMENT
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WHICH CONFLICT MANAGEMENT STYLE IS BEST?
SURPRISE … THE CONFLICT DETERMINES WHICH STYLE IS BEST!
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THE NATURE OF CONFLICT NEGOTIATION
Structured approach to negotiation
Preparation
Discussion
Clarification of Goals
Negotiate towards a Win/Win Outcome
Agreement
Implementation of a course of action
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UNDERSTANDING YOUR COMMUNICATION STYLE
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MODELS TO RESOLVING CONFLICT: THE TRIANGLE OF SATISFACTION
RESULT (substantive)
PROCESS (procedural)
EMOTIONAL (psychological
)
Created: Christopher Moore
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MODELS TO RESOLVING CONFLICT: THE BOUNDARY MODEL
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MODELS TO RESOLVING CONFLICT:
INTEREST, RIGHTS, AND POWER
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10
CONCLUSION
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PRESENT A HIGH-LEVEL OVERVIEW OF CONFLICT
References
Doyle, A. (2020). Conflict Resolution: Definition, Process, Skills, Examples. Retrieved from https:// www.thebalancecareers.com/conflict- resolutions-skills-2063739
Furlong, G. (2010). The conflict resolution toolbox: Models and maps for analyzing, diagnosing, and resolving conflict (1st ed., Vol. 1, pp. 1–28). John Wiley & Sons, Incorporated. Retrieved from https://ebookcentral.proquest.com/lib/ncent-ebooks/detail.action? docID =456084
Green, C. (2019). Five Approaches to Dealing with Conflict. Retrieved from https://smallbusiness.chron.com/five-approaches- dealing- conflict- 894.html
Lovebuttons, J. (2019). Conflict is Good. Retrieved from http://www.stealingfaith.com/2019/04/28/conflict-is- good/
Theofanis, G. (2010). Leadership through conflict. Retrieve from https://www.pmi.org/learning/library/construction-projects-managing- conflicts-leadership- 6814
