Analyzing survey results and create report
lolo510
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li.keyhead1, div.keyhead1 {mso-style-name:keyhead1; mso-style-unhide:no; mso-margin-top-alt:auto; margin-right:0in; mso-margin-bottom-alt:auto; margin-left:0in; mso-pagination:widow-orphan; font-size:9.0pt; font-family:"Times New Roman",serif; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; font-weight:bold;} span.indv1 {mso-style-name:indv1; mso-style-unhide:no; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt;} span.export1 {mso-style-name:export1; mso-style-unhide:no; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt;} span.search1 {mso-style-name:search1; mso-style-unhide:no; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt;} span.filter1 {mso-style-name:filter1; mso-style-unhide:no; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt;} span.crosstab1 {mso-style-name:crosstab1; mso-style-unhide:no; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt;} span.share1 {mso-style-name:share1; mso-style-unhide:no; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt;} span.word1 {mso-style-name:word1; mso-style-unhide:no; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt;} span.print1 {mso-style-name:print1; mso-style-unhide:no; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt;} span.key1 {mso-style-name:key1; mso-style-unhide:no; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt;} span.SpellE {mso-style-name:""; mso-spl-e:yes;} .MsoChpDefault {mso-style-type:export-only; mso-default-props:yes; font-size:10.0pt; mso-ansi-font-size:10.0pt; mso-bidi-font-size:10.0pt;} @page WordSection1 {size:595.3pt 841.9pt; margin:1.0in 1.25in 1.0in 1.25in; mso-header-margin:.5in; mso-footer-margin:.5in; mso-paper-source:0;} div.WordSection1 {page:WordSection1;} --> </style> <!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman",serif;} </style> <![endif]--><!--[if gte mso 9]><xml> <o:shapedefaults v:ext="edit" spidmax="1026"/> </xml><![endif]--><!--[if gte mso 9]><xml> <o:shapelayout v:ext="edit"> <o:idmap v:ext="edit" data="1"/> </o:shapelayout></xml><![endif]--> </head> <body lang=EN-GB link=blue vlink=purple style='tab-interval:.5in;word-wrap: break-word'> <div class=WordSection1> <div style='margin-top:5.0pt;margin-bottom:5.0pt'> <p style='margin:0in;background:white'><span style='font-size:18.0pt; color:black;border:none windowtext 1.0pt;mso-border-alt:none windowtext 0in; padding:0in'>Analysing the below survey results. and create word file report contains (Results analysis , recommendations, Appendix <span style='mso-spacerun:yes'> </span>)</span><span style='font-family:"Arial",sans-serif; color:black'><o:p></o:p></span></p> <h1><span style='font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman"'><o:p> </o:p></span></h1> <h1><span style='font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman"'><o:p> </o:p></span></h1> <h1><span style='font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman"'>Survey Experience at My Destination Hotel<o:p></o:p></span></h1> </div> <div> <div> <div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'>1. Page 1 <o:p></o:p></span></p> </div> </div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="99%" style='width:99.0%;border-collapse:collapse;border:none;mso-border-left-alt: solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in' id=q13465294> <thead> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:30.0pt'> <td colspan=7 style='border:solid #CCCCCC 1.0pt;border-bottom:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#545555;padding:7.5pt 7.5pt 7.5pt 7.5pt; height:30.0pt'> <p class=MsoNormal><b><span style='font-size:10.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:white'>1. How satisfied were you with your Overall Experience? <a name="q_13465294"></a><o:p></o:p></span></b></p> </td> </tr> <tr style='mso-yfti-irow:1;height:.25in'> <td width="30%" style='width:30.0%;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 7.5pt; height:.25in'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'> </span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Very dissatisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Dissatisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Neutral</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Satisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Very satisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="10%" style='width:10.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Response Total</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> </tr> </thead> <tr style='mso-yfti-irow:2'> <td width="30%" style='width:30.0%;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 7.5pt'></td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%<br> (1)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%<br> (1)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%<br> (1)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%<br> (2)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%<br> (1)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width="10%" style='width:10.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F4F5F4; padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td colspan=5 rowspan=2 style='border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.75pt 3.75pt 3.75pt 3.75pt'></td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>answered</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4;mso-yfti-lastrow:yes'> <td width="9%" valign=top style='width:9.0%;border:solid #CCCCCC 1.0pt; border-left:none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>skipped</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" valign=top style='width:9.0%;border:solid #CCCCCC 1.0pt; border-left:none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div id=matBreakdown13465294> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'>Matrix Charts<o:p></o:p></span></p> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="90%" style='width:90.0%;border-collapse:collapse;border:none;mso-border-left-alt: solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in' id="q13465294_1"> <thead> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:.25in'> <td colspan=3 style='border:solid #CCCCCC 1.0pt;border-bottom:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#555555;padding:2.25pt 2.25pt 2.25pt 5.25pt; height:.25in'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:white'>1.1. <o:p></o:p></span></b></p> </td> <td width=64 style='width:48.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background: #555555;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:white'>Response Percent<o:p></o:p></span></b></p> </td> <td width=64 style='width:48.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background: #555555;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:white'>Response Total<o:p></o:p></span></b></p> </td> </tr> </thead> <tr style='mso-yfti-irow:1'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Very dissatisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="16%" style='width:16.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #1C6FA4 1.0pt;mso-border-alt:solid #1C6FA4 .75pt; background:#1C6FA4;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>2</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Dissatisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="16%" style='width:16.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #F16732 1.0pt;mso-border-alt:solid #F16732 .75pt; background:#F16732;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>3</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Neutral</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="16%" style='width:16.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #4CAF50 1.0pt;mso-border-alt:solid #4CAF50 .75pt; background:#4CAF50;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>4</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Satisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="33%" style='width:33.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #A41C1C 1.0pt;mso-border-alt:solid #A41C1C .75pt; background:#A41C1C;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>2</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>5</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Very satisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="16%" style='width:16.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid orange 1.0pt;mso-border-alt:solid orange .75pt; background:#FFC107;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:6;mso-yfti-lastrow:yes'> <td colspan=3 style='border-top:solid #CCCCCC 1.0pt;border-left:none; border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td nowrap rowspan=2 valign=top style='padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Statistics<o:p></o:p></span></b></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Minimum<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>1<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Mean<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>3.17<o:p></o:p></span></p> </td> <td nowrap style='border-top:solid #999999 1.0pt;border-left:solid #999999 1.0pt; border-bottom:none;border-right:none;mso-border-top-alt:solid #999999 .75pt; mso-border-left-alt:solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Std. Deviation<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>1.34<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Satisfaction Rate<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>54.17<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Maximum<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>5<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Variance<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>1.81<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Std. Error<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>0.55<o:p></o:p></span></p> </td> <td nowrap colspan=2 style='border:none;border-top:solid #999999 1.0pt; mso-border-top-alt:solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border:solid #CCCCCC 1.0pt;border-left:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>answered</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border:solid #CCCCCC 1.0pt;border-left:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </div> <p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p> </o:p></span></p> </div> <div> <div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'>2. Page 2 <o:p></o:p></span></p> </div> </div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="99%" style='width:99.0%;border-collapse:collapse;border:none;mso-border-left-alt: solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in' id=q13465320> <thead> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:30.0pt'> <td colspan=7 style='border:solid #CCCCCC 1.0pt;border-bottom:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#545555;padding:7.5pt 7.5pt 7.5pt 7.5pt; height:30.0pt'> <p class=MsoNormal><b><span style='font-size:10.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:white'>2. How satisfied were you with the Quality of Service? <a name="q_13465320"></a><o:p></o:p></span></b></p> </td> </tr> <tr style='mso-yfti-irow:1;height:.25in'> <td width="30%" style='width:30.0%;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 7.5pt; height:.25in'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'> </span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Very dissatisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Dissatisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Neutral</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Satisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Very satisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="10%" style='width:10.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Response Total</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> </tr> </thead> <tr style='mso-yfti-irow:2'> <td width="30%" style='width:30.0%;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 7.5pt'></td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0.0%<br> (0)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0.0%<br> (0)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%<br> (2)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>50.0%<br> (3)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%<br> (1)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width="10%" style='width:10.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F4F5F4; padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td colspan=5 rowspan=2 style='border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.75pt 3.75pt 3.75pt 3.75pt'></td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>answered</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4;mso-yfti-lastrow:yes'> <td width="9%" valign=top style='width:9.0%;border:solid #CCCCCC 1.0pt; border-left:none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>skipped</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" valign=top style='width:9.0%;border:solid #CCCCCC 1.0pt; border-left:none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div id=matBreakdown13465320> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'>Matrix Charts<o:p></o:p></span></p> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="90%" style='width:90.0%;border-collapse:collapse;border:none;mso-border-left-alt: solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in' id="q13465320_1"> <thead> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:.25in'> <td colspan=3 style='border:solid #CCCCCC 1.0pt;border-bottom:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#555555;padding:2.25pt 2.25pt 2.25pt 5.25pt; height:.25in'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:white'>2.1. <o:p></o:p></span></b></p> </td> <td width=64 style='width:48.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background: #555555;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:white'>Response Percent<o:p></o:p></span></b></p> </td> <td width=64 style='width:48.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background: #555555;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:white'>Response Total<o:p></o:p></span></b></p> </td> </tr> </thead> <tr style='mso-yfti-irow:1'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Very dissatisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0.0%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>2</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Dissatisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0.0%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>3</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Neutral</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="33%" style='width:33.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #4CAF50 1.0pt;mso-border-alt:solid #4CAF50 .75pt; background:#4CAF50;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>2</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>4</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Satisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="50%" style='width:50.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #A41C1C 1.0pt;mso-border-alt:solid #A41C1C .75pt; background:#A41C1C;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>50.0%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>3</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>5</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Very satisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="16%" style='width:16.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid orange 1.0pt;mso-border-alt:solid orange .75pt; background:#FFC107;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:6;mso-yfti-lastrow:yes'> <td colspan=3 style='border-top:solid #CCCCCC 1.0pt;border-left:none; border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td nowrap rowspan=2 valign=top style='padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Statistics<o:p></o:p></span></b></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Minimum<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>3<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Mean<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>3.83<o:p></o:p></span></p> </td> <td nowrap style='border-top:solid #999999 1.0pt;border-left:solid #999999 1.0pt; border-bottom:none;border-right:none;mso-border-top-alt:solid #999999 .75pt; mso-border-left-alt:solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Std. Deviation<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>0.69<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Satisfaction Rate<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>70.83<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Maximum<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>5<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Variance<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>0.47<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Std. Error<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>0.28<o:p></o:p></span></p> </td> <td nowrap colspan=2 style='border:none;border-top:solid #999999 1.0pt; mso-border-top-alt:solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border:solid #CCCCCC 1.0pt;border-left:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>answered</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border:solid #CCCCCC 1.0pt;border-left:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </div> <p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p> </o:p></span></p> </div> <div> <div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'>3. Page 3 <o:p></o:p></span></p> </div> </div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="99%" style='width:99.0%;border-collapse:collapse;border:none;mso-border-left-alt: solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in' id=q13465336> <thead> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:30.0pt'> <td colspan=7 style='border:solid #CCCCCC 1.0pt;border-bottom:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#545555;padding:7.5pt 7.5pt 7.5pt 7.5pt; height:30.0pt'> <p class=MsoNormal><b><span style='font-size:10.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:white'>3. How satisfied were you with the Quality of Accommodations <a name="q_13465336"></a><o:p></o:p></span></b></p> </td> </tr> <tr style='mso-yfti-irow:1;height:.25in'> <td width="30%" style='width:30.0%;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 7.5pt; height:.25in'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'> </span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Very dissatisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Dissatisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Neutral</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Satisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Very satisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="10%" style='width:10.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Response Total</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> </tr> </thead> <tr style='mso-yfti-irow:2'> <td width="30%" style='width:30.0%;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 7.5pt'></td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%<br> (1)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0.0%<br> (0)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%<br> (2)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%<br> (2)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%<br> (1)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width="10%" style='width:10.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F4F5F4; padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td colspan=5 rowspan=2 style='border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.75pt 3.75pt 3.75pt 3.75pt'></td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>answered</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4;mso-yfti-lastrow:yes'> <td width="9%" valign=top style='width:9.0%;border:solid #CCCCCC 1.0pt; border-left:none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>skipped</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" valign=top style='width:9.0%;border:solid #CCCCCC 1.0pt; border-left:none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div id=matBreakdown13465336> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'>Matrix Charts<o:p></o:p></span></p> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="90%" style='width:90.0%;border-collapse:collapse;border:none;mso-border-left-alt: solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in' id="q13465336_1"> <thead> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:.25in'> <td colspan=3 style='border:solid #CCCCCC 1.0pt;border-bottom:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#555555;padding:2.25pt 2.25pt 2.25pt 5.25pt; height:.25in'> <p class=MsoNormal style='tab-stops:159.5pt'><b><span style='font-size:9.0pt; font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman"; color:white'>3.1. <o:p></o:p></span></b></p> </td> <td width=64 style='width:48.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background: #555555;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:white'>Response Percent<o:p></o:p></span></b></p> </td> <td width=64 style='width:48.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background: #555555;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:white'>Response Total<o:p></o:p></span></b></p> </td> </tr> </thead> <tr style='mso-yfti-irow:1'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Very dissatisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="16%" style='width:16.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #1C6FA4 1.0pt;mso-border-alt:solid #1C6FA4 .75pt; background:#1C6FA4;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>2</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Dissatisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0.0%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>3</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Neutral</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="33%" style='width:33.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #4CAF50 1.0pt;mso-border-alt:solid #4CAF50 .75pt; background:#4CAF50;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>2</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>4</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Satisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="33%" style='width:33.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #A41C1C 1.0pt;mso-border-alt:solid #A41C1C .75pt; background:#A41C1C;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>2</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>5</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Very satisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="16%" style='width:16.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid orange 1.0pt;mso-border-alt:solid orange .75pt; background:#FFC107;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:6;mso-yfti-lastrow:yes'> <td colspan=3 style='border-top:solid #CCCCCC 1.0pt;border-left:none; border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td nowrap rowspan=2 valign=top style='padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Statistics<o:p></o:p></span></b></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Minimum<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>1<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Mean<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>3.33<o:p></o:p></span></p> </td> <td nowrap style='border-top:solid #999999 1.0pt;border-left:solid #999999 1.0pt; border-bottom:none;border-right:none;mso-border-top-alt:solid #999999 .75pt; mso-border-left-alt:solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Std. Deviation<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>1.25<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Satisfaction Rate<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>58.33<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Maximum<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>5<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Variance<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>1.56<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Std. Error<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>0.51<o:p></o:p></span></p> </td> <td nowrap colspan=2 style='border:none;border-top:solid #999999 1.0pt; mso-border-top-alt:solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border:solid #CCCCCC 1.0pt;border-left:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>answered</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border:solid #CCCCCC 1.0pt;border-left:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </div> <p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p> </o:p></span></p> </div> <div> <div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'>4. Page 4 <o:p></o:p></span></p> </div> </div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="99%" style='width:99.0%;border-collapse:collapse;border:none;mso-border-left-alt: solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in' id=q13465358> <thead> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:30.0pt'> <td colspan=7 style='border:solid #CCCCCC 1.0pt;border-bottom:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#545555;padding:7.5pt 7.5pt 7.5pt 7.5pt; height:30.0pt'> <p class=MsoNormal><b><span style='font-size:10.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:white'>4. How do you agree that our hotel company has fulfilled your needs and choices <a name="q_13465358"></a><o:p></o:p></span></b></p> </td> </tr> <tr style='mso-yfti-irow:1;height:.25in'> <td width="30%" style='width:30.0%;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 7.5pt; height:.25in'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'> </span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Very dissatisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Dissatisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Neutral</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Satisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Very satisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="10%" style='width:10.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Response Total</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> </tr> </thead> <tr style='mso-yfti-irow:2'> <td width="30%" style='width:30.0%;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 7.5pt'></td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0.0%<br> (0)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%<br> (1)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%<br> (2)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%<br> (2)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%<br> (1)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width="10%" style='width:10.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F4F5F4; padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td colspan=5 rowspan=2 style='border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.75pt 3.75pt 3.75pt 3.75pt'></td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>answered</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4;mso-yfti-lastrow:yes'> <td width="9%" valign=top style='width:9.0%;border:solid #CCCCCC 1.0pt; border-left:none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>skipped</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" valign=top style='width:9.0%;border:solid #CCCCCC 1.0pt; border-left:none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div id=matBreakdown13465358> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'>Matrix Charts<o:p></o:p></span></p> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="90%" style='width:90.0%;border-collapse:collapse;border:none;mso-border-left-alt: solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in' id="q13465358_1"> <thead> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:.25in'> <td colspan=3 style='border:solid #CCCCCC 1.0pt;border-bottom:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#555555;padding:2.25pt 2.25pt 2.25pt 5.25pt; height:.25in'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:white'>4.1. <o:p></o:p></span></b></p> </td> <td width=64 style='width:48.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background: #555555;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:white'>Response Percent<o:p></o:p></span></b></p> </td> <td width=64 style='width:48.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background: #555555;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:white'>Response Total<o:p></o:p></span></b></p> </td> </tr> </thead> <tr style='mso-yfti-irow:1'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Very dissatisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0.0%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>2</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Dissatisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="16%" style='width:16.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #F16732 1.0pt;mso-border-alt:solid #F16732 .75pt; background:#F16732;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>3</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Neutral</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="33%" style='width:33.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #4CAF50 1.0pt;mso-border-alt:solid #4CAF50 .75pt; background:#4CAF50;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>2</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>4</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Satisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="33%" style='width:33.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #A41C1C 1.0pt;mso-border-alt:solid #A41C1C .75pt; background:#A41C1C;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>2</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>5</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Very satisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="16%" style='width:16.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid orange 1.0pt;mso-border-alt:solid orange .75pt; background:#FFC107;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:6;mso-yfti-lastrow:yes'> <td colspan=3 style='border-top:solid #CCCCCC 1.0pt;border-left:none; border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td nowrap rowspan=2 valign=top style='padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Statistics<o:p></o:p></span></b></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Minimum<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>2<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Mean<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>3.5<o:p></o:p></span></p> </td> <td nowrap style='border-top:solid #999999 1.0pt;border-left:solid #999999 1.0pt; border-bottom:none;border-right:none;mso-border-top-alt:solid #999999 .75pt; mso-border-left-alt:solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Std. Deviation<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>0.96<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Satisfaction Rate<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>62.5<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Maximum<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>5<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Variance<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>0.92<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Std. Error<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>0.39<o:p></o:p></span></p> </td> <td nowrap colspan=2 style='border:none;border-top:solid #999999 1.0pt; mso-border-top-alt:solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border:solid #CCCCCC 1.0pt;border-left:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>answered</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border:solid #CCCCCC 1.0pt;border-left:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </div> <p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p> </o:p></span></p> </div> <div> <div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'>5. Page 5 <o:p></o:p></span></p> </div> </div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="99%" style='width:99.0%;border-collapse:collapse;border:none;mso-border-left-alt: solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in' id=q13465367> <thead> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:30.0pt'> <td colspan=7 style='border:solid #CCCCCC 1.0pt;border-bottom:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#545555;padding:7.5pt 7.5pt 7.5pt 7.5pt; height:30.0pt'> <p class=MsoNormal><b><span style='font-size:10.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:white'>5. Did you feel welcomed when you arrived at the hotel <a name="q_13465367"></a><o:p></o:p></span></b></p> </td> </tr> <tr style='mso-yfti-irow:1;height:.25in'> <td width="30%" style='width:30.0%;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 7.5pt; height:.25in'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'> </span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Very dissatisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Dissatisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Neutral</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Satisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Very satisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="10%" style='width:10.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Response Total</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> </tr> </thead> <tr style='mso-yfti-irow:2'> <td width="30%" style='width:30.0%;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 7.5pt'></td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0.0%<br> (0)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0.0%<br> (0)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0.0%<br> (0)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%<br> (1)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>83.3%<br> (5)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width="10%" style='width:10.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F4F5F4; padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td colspan=5 rowspan=2 style='border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.75pt 3.75pt 3.75pt 3.75pt'></td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>answered</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4;mso-yfti-lastrow:yes'> <td width="9%" valign=top style='width:9.0%;border:solid #CCCCCC 1.0pt; border-left:none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>skipped</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" valign=top style='width:9.0%;border:solid #CCCCCC 1.0pt; border-left:none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div id=matBreakdown13465367> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'>Matrix Charts<o:p></o:p></span></p> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="90%" style='width:90.0%;border-collapse:collapse;border:none;mso-border-left-alt: solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in' id="q13465367_1"> <thead> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:.25in'> <td colspan=3 style='border:solid #CCCCCC 1.0pt;border-bottom:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#555555;padding:2.25pt 2.25pt 2.25pt 5.25pt; height:.25in'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:white'>5.1. <o:p></o:p></span></b></p> </td> <td width=64 style='width:48.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background: #555555;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:white'>Response Percent<o:p></o:p></span></b></p> </td> <td width=64 style='width:48.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background: #555555;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:white'>Response Total<o:p></o:p></span></b></p> </td> </tr> </thead> <tr style='mso-yfti-irow:1'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Very dissatisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0.0%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>2</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Dissatisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0.0%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>3</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Neutral</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0.0%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>4</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Satisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="16%" style='width:16.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #A41C1C 1.0pt;mso-border-alt:solid #A41C1C .75pt; background:#A41C1C;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>5</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Very satisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="83%" style='width:83.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid orange 1.0pt;mso-border-alt:solid orange .75pt; background:#FFC107;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>83.3%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>5</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:6;mso-yfti-lastrow:yes'> <td colspan=3 style='border-top:solid #CCCCCC 1.0pt;border-left:none; border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td nowrap rowspan=2 valign=top style='padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Statistics<o:p></o:p></span></b></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Minimum<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>4<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Mean<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>4.83<o:p></o:p></span></p> </td> <td nowrap style='border-top:solid #999999 1.0pt;border-left:solid #999999 1.0pt; border-bottom:none;border-right:none;mso-border-top-alt:solid #999999 .75pt; mso-border-left-alt:solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Std. Deviation<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>0.37<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Satisfaction Rate<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>95.83<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Maximum<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>5<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Variance<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>0.14<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Std. Error<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>0.15<o:p></o:p></span></p> </td> <td nowrap colspan=2 style='border:none;border-top:solid #999999 1.0pt; mso-border-top-alt:solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border:solid #CCCCCC 1.0pt;border-left:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>answered</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border:solid #CCCCCC 1.0pt;border-left:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </div> <p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p> </o:p></span></p> </div> <div> <div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'>6. Page 6 <o:p></o:p></span></p> </div> </div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="99%" style='width:99.0%;border-collapse:collapse;border:none;mso-border-left-alt: solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in' id=q13465378> <thead> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:30.0pt'> <td colspan=7 style='border:solid #CCCCCC 1.0pt;border-bottom:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#545555;padding:7.5pt 7.5pt 7.5pt 7.5pt; height:30.0pt'> <p class=MsoNormal><b><span style='font-size:10.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:white'>6. How satisfied were you with the cleanliness of your room <a name="q_13465378"></a><o:p></o:p></span></b></p> </td> </tr> <tr style='mso-yfti-irow:1;height:.25in'> <td width="30%" style='width:30.0%;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 7.5pt; height:.25in'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'> </span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Very dissatisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Dissatisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Neutral</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Satisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Very satisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="10%" style='width:10.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Response Total</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> </tr> </thead> <tr style='mso-yfti-irow:2'> <td width="30%" style='width:30.0%;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 7.5pt'></td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0.0%<br> (0)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%<br> (1)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%<br> (1)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%<br> (2)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%<br> (2)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width="10%" style='width:10.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F4F5F4; padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td colspan=5 rowspan=2 style='border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.75pt 3.75pt 3.75pt 3.75pt'></td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>answered</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4;mso-yfti-lastrow:yes'> <td width="9%" valign=top style='width:9.0%;border:solid #CCCCCC 1.0pt; border-left:none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>skipped</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" valign=top style='width:9.0%;border:solid #CCCCCC 1.0pt; border-left:none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div id=matBreakdown13465378> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'>Matrix Charts<o:p></o:p></span></p> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="90%" style='width:90.0%;border-collapse:collapse;border:none;mso-border-left-alt: solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in' id="q13465378_1"> <thead> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:.25in'> <td colspan=3 style='border:solid #CCCCCC 1.0pt;border-bottom:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#555555;padding:2.25pt 2.25pt 2.25pt 5.25pt; height:.25in'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:white'>6.1. <o:p></o:p></span></b></p> </td> <td width=64 style='width:48.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background: #555555;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:white'>Response Percent<o:p></o:p></span></b></p> </td> <td width=64 style='width:48.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background: #555555;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:white'>Response Total<o:p></o:p></span></b></p> </td> </tr> </thead> <tr style='mso-yfti-irow:1'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Very dissatisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0.0%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>2</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Dissatisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="16%" style='width:16.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #F16732 1.0pt;mso-border-alt:solid #F16732 .75pt; background:#F16732;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>3</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Neutral</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="16%" style='width:16.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #4CAF50 1.0pt;mso-border-alt:solid #4CAF50 .75pt; background:#4CAF50;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>4</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Satisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="33%" style='width:33.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #A41C1C 1.0pt;mso-border-alt:solid #A41C1C .75pt; background:#A41C1C;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>2</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>5</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Very satisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="33%" style='width:33.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid orange 1.0pt;mso-border-alt:solid orange .75pt; background:#FFC107;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>2</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:6;mso-yfti-lastrow:yes'> <td colspan=3 style='border-top:solid #CCCCCC 1.0pt;border-left:none; border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td nowrap rowspan=2 valign=top style='padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Statistics<o:p></o:p></span></b></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Minimum<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>2<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Mean<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>3.83<o:p></o:p></span></p> </td> <td nowrap style='border-top:solid #999999 1.0pt;border-left:solid #999999 1.0pt; border-bottom:none;border-right:none;mso-border-top-alt:solid #999999 .75pt; mso-border-left-alt:solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Std. Deviation<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>1.07<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Satisfaction Rate<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>70.83<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Maximum<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>5<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Variance<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>1.14<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Std. Error<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>0.44<o:p></o:p></span></p> </td> <td nowrap colspan=2 style='border:none;border-top:solid #999999 1.0pt; mso-border-top-alt:solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border:solid #CCCCCC 1.0pt;border-left:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>answered</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border:solid #CCCCCC 1.0pt;border-left:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </div> <p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p> </o:p></span></p> </div> <div> <div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'>7. Page 7 <o:p></o:p></span></p> </div> </div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="99%" style='width:99.0%;border-collapse:collapse;border:none;mso-border-left-alt: solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in' id=q13465387> <thead> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:30.0pt'> <td colspan=7 style='border:solid #CCCCCC 1.0pt;border-bottom:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#545555;padding:7.5pt 7.5pt 7.5pt 7.5pt; height:30.0pt'> <p class=MsoNormal><b><span style='font-size:10.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:white'>7. How satisfied were you with Restaurant(s) <a name="q_13465387"></a><o:p></o:p></span></b></p> </td> </tr> <tr style='mso-yfti-irow:1;height:.25in'> <td width="30%" style='width:30.0%;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 7.5pt; height:.25in'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'> </span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Very dissatisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Dissatisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Neutral</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Satisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Very satisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="10%" style='width:10.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Response Total</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> </tr> </thead> <tr style='mso-yfti-irow:2'> <td width="30%" style='width:30.0%;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 7.5pt'></td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%<br> (1)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%<br> (2)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0.0%<br> (0)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%<br> (1)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%<br> (2)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width="10%" style='width:10.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F4F5F4; padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td colspan=5 rowspan=2 style='border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.75pt 3.75pt 3.75pt 3.75pt'></td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>answered</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4;mso-yfti-lastrow:yes'> <td width="9%" valign=top style='width:9.0%;border:solid #CCCCCC 1.0pt; border-left:none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>skipped</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" valign=top style='width:9.0%;border:solid #CCCCCC 1.0pt; border-left:none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div id=matBreakdown13465387> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'>Matrix Charts<o:p></o:p></span></p> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="90%" style='width:90.0%;border-collapse:collapse;border:none;mso-border-left-alt: solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in' id="q13465387_1"> <thead> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:.25in'> <td colspan=3 style='border:solid #CCCCCC 1.0pt;border-bottom:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#555555;padding:2.25pt 2.25pt 2.25pt 5.25pt; height:.25in'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:white'>7.1. <o:p></o:p></span></b></p> </td> <td width=64 style='width:48.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background: #555555;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:white'>Response Percent<o:p></o:p></span></b></p> </td> <td width=64 style='width:48.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background: #555555;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:white'>Response Total<o:p></o:p></span></b></p> </td> </tr> </thead> <tr style='mso-yfti-irow:1'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Very dissatisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="16%" style='width:16.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #1C6FA4 1.0pt;mso-border-alt:solid #1C6FA4 .75pt; background:#1C6FA4;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>2</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Dissatisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="33%" style='width:33.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #F16732 1.0pt;mso-border-alt:solid #F16732 .75pt; background:#F16732;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>2</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>3</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Neutral</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0.0%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>4</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Satisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="16%" style='width:16.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #A41C1C 1.0pt;mso-border-alt:solid #A41C1C .75pt; background:#A41C1C;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>5</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Very satisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="33%" style='width:33.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid orange 1.0pt;mso-border-alt:solid orange .75pt; background:#FFC107;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>2</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:6;mso-yfti-lastrow:yes'> <td colspan=3 style='border-top:solid #CCCCCC 1.0pt;border-left:none; border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td nowrap rowspan=2 valign=top style='padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Statistics<o:p></o:p></span></b></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Minimum<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>1<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Mean<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>3.17<o:p></o:p></span></p> </td> <td nowrap style='border-top:solid #999999 1.0pt;border-left:solid #999999 1.0pt; border-bottom:none;border-right:none;mso-border-top-alt:solid #999999 .75pt; mso-border-left-alt:solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Std. Deviation<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>1.57<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Satisfaction Rate<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>54.17<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Maximum<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>5<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Variance<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>2.47<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Std. Error<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>0.64<o:p></o:p></span></p> </td> <td nowrap colspan=2 style='border:none;border-top:solid #999999 1.0pt; mso-border-top-alt:solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border:solid #CCCCCC 1.0pt;border-left:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>answered</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border:solid #CCCCCC 1.0pt;border-left:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </div> <p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p> </o:p></span></p> </div> <div> <div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'>8. Page 8 <o:p></o:p></span></p> </div> </div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="99%" style='width:99.0%;border-collapse:collapse;border:none;mso-border-left-alt: solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in' id=q13465406> <thead> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:30.0pt'> <td colspan=7 style='border:solid #CCCCCC 1.0pt;border-bottom:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#545555;padding:7.5pt 7.5pt 7.5pt 7.5pt; height:30.0pt'> <p class=MsoNormal><b><span style='font-size:10.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:white'>8. How satisfied were you with the In-Room Dining <a name="q_13465406"></a><o:p></o:p></span></b></p> </td> </tr> <tr style='mso-yfti-irow:1;height:.25in'> <td width="30%" style='width:30.0%;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 7.5pt; height:.25in'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'> </span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Very dissatisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Dissatisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Neutral</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Satisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Very satisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="10%" style='width:10.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Response Total</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> </tr> </thead> <tr style='mso-yfti-irow:2'> <td width="30%" style='width:30.0%;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 7.5pt'></td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0.0%<br> (0)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%<br> (1)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%<br> (2)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%<br> (1)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%<br> (2)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width="10%" style='width:10.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F4F5F4; padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td colspan=5 rowspan=2 style='border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.75pt 3.75pt 3.75pt 3.75pt'></td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>answered</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4;mso-yfti-lastrow:yes'> <td width="9%" valign=top style='width:9.0%;border:solid #CCCCCC 1.0pt; border-left:none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>skipped</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" valign=top style='width:9.0%;border:solid #CCCCCC 1.0pt; border-left:none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div id=matBreakdown13465406> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'>Matrix Charts<o:p></o:p></span></p> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="90%" style='width:90.0%;border-collapse:collapse;border:none;mso-border-left-alt: solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in' id="q13465406_1"> <thead> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:.25in'> <td colspan=3 style='border:solid #CCCCCC 1.0pt;border-bottom:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#555555;padding:2.25pt 2.25pt 2.25pt 5.25pt; height:.25in'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:white'>8.1. <o:p></o:p></span></b></p> </td> <td width=64 style='width:48.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background: #555555;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:white'>Response Percent<o:p></o:p></span></b></p> </td> <td width=64 style='width:48.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background: #555555;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:white'>Response Total<o:p></o:p></span></b></p> </td> </tr> </thead> <tr style='mso-yfti-irow:1'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Very dissatisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0.0%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>2</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Dissatisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="16%" style='width:16.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #F16732 1.0pt;mso-border-alt:solid #F16732 .75pt; background:#F16732;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>3</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Neutral</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="33%" style='width:33.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #4CAF50 1.0pt;mso-border-alt:solid #4CAF50 .75pt; background:#4CAF50;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>2</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>4</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Satisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="16%" style='width:16.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #A41C1C 1.0pt;mso-border-alt:solid #A41C1C .75pt; background:#A41C1C;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>5</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Very satisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="33%" style='width:33.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid orange 1.0pt;mso-border-alt:solid orange .75pt; background:#FFC107;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>2</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:6;mso-yfti-lastrow:yes'> <td colspan=3 style='border-top:solid #CCCCCC 1.0pt;border-left:none; border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td nowrap rowspan=2 valign=top style='padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Statistics<o:p></o:p></span></b></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Minimum<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>2<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Mean<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>3.67<o:p></o:p></span></p> </td> <td nowrap style='border-top:solid #999999 1.0pt;border-left:solid #999999 1.0pt; border-bottom:none;border-right:none;mso-border-top-alt:solid #999999 .75pt; mso-border-left-alt:solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Std. Deviation<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>1.11<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Satisfaction Rate<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>66.67<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Maximum<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>5<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Variance<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>1.22<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Std. Error<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>0.45<o:p></o:p></span></p> </td> <td nowrap colspan=2 style='border:none;border-top:solid #999999 1.0pt; mso-border-top-alt:solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border:solid #CCCCCC 1.0pt;border-left:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>answered</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border:solid #CCCCCC 1.0pt;border-left:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </div> <p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p> </o:p></span></p> </div> <div> <div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'>9. Page 9 <o:p></o:p></span></p> </div> </div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="99%" style='width:99.0%;border-collapse:collapse;border:none;mso-border-left-alt: solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in' id=q13465412> <thead> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:30.0pt'> <td colspan=7 style='border:solid #CCCCCC 1.0pt;border-bottom:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#545555;padding:7.5pt 7.5pt 7.5pt 7.5pt; height:30.0pt'> <p class=MsoNormal><b><span style='font-size:10.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:white'>9. Did the hotel is doing enough to ensure a safe, clean, and disinfected environment for guests <a name="q_13465412"></a><o:p></o:p></span></b></p> </td> </tr> <tr style='mso-yfti-irow:1;height:.25in'> <td width="30%" style='width:30.0%;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 7.5pt; height:.25in'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'> </span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Very dissatisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Dissatisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Neutral</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Satisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Very satisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="10%" style='width:10.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Response Total</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> </tr> </thead> <tr style='mso-yfti-irow:2'> <td width="30%" style='width:30.0%;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 7.5pt'></td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0.0%<br> (0)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%<br> (1)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%<br> (2)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%<br> (1)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%<br> (2)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width="10%" style='width:10.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F4F5F4; padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td colspan=5 rowspan=2 style='border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.75pt 3.75pt 3.75pt 3.75pt'></td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>answered</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4;mso-yfti-lastrow:yes'> <td width="9%" valign=top style='width:9.0%;border:solid #CCCCCC 1.0pt; border-left:none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>skipped</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" valign=top style='width:9.0%;border:solid #CCCCCC 1.0pt; border-left:none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div id=matBreakdown13465412> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'>Matrix Charts<o:p></o:p></span></p> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="90%" style='width:90.0%;border-collapse:collapse;border:none;mso-border-left-alt: solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in' id="q13465412_1"> <thead> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:.25in'> <td colspan=3 style='border:solid #CCCCCC 1.0pt;border-bottom:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#555555;padding:2.25pt 2.25pt 2.25pt 5.25pt; height:.25in'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:white'>9.1. <o:p></o:p></span></b></p> </td> <td width=64 style='width:48.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background: #555555;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:white'>Response Percent<o:p></o:p></span></b></p> </td> <td width=64 style='width:48.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background: #555555;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:white'>Response Total<o:p></o:p></span></b></p> </td> </tr> </thead> <tr style='mso-yfti-irow:1'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Very dissatisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0.0%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>2</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Dissatisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="16%" style='width:16.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #F16732 1.0pt;mso-border-alt:solid #F16732 .75pt; background:#F16732;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>3</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Neutral</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="33%" style='width:33.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #4CAF50 1.0pt;mso-border-alt:solid #4CAF50 .75pt; background:#4CAF50;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>2</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>4</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Satisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="16%" style='width:16.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #A41C1C 1.0pt;mso-border-alt:solid #A41C1C .75pt; background:#A41C1C;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>5</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Very satisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="33%" style='width:33.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid orange 1.0pt;mso-border-alt:solid orange .75pt; background:#FFC107;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>33.3%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>2</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:6;mso-yfti-lastrow:yes'> <td colspan=3 style='border-top:solid #CCCCCC 1.0pt;border-left:none; border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td nowrap rowspan=2 valign=top style='padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Statistics<o:p></o:p></span></b></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Minimum<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>2<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Mean<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>3.67<o:p></o:p></span></p> </td> <td nowrap style='border-top:solid #999999 1.0pt;border-left:solid #999999 1.0pt; border-bottom:none;border-right:none;mso-border-top-alt:solid #999999 .75pt; mso-border-left-alt:solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Std. Deviation<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>1.11<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Satisfaction Rate<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>66.67<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Maximum<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>5<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Variance<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>1.22<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Std. Error<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>0.45<o:p></o:p></span></p> </td> <td nowrap colspan=2 style='border:none;border-top:solid #999999 1.0pt; mso-border-top-alt:solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border:solid #CCCCCC 1.0pt;border-left:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>answered</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border:solid #CCCCCC 1.0pt;border-left:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </div> <p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p> </o:p></span></p> </div> <div> <div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'>10. Page 10 <o:p></o:p></span></p> </div> </div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="99%" style='width:99.0%;border-collapse:collapse;border:none;mso-border-left-alt: solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in' id=q13465436> <thead> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:30.0pt'> <td colspan=7 style='border:solid #CCCCCC 1.0pt;border-bottom:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#545555;padding:7.5pt 7.5pt 7.5pt 7.5pt; height:30.0pt'> <p class=MsoNormal><b><span style='font-size:10.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:white'>10. Did the hotel clearly communicated what to expect regarding guest room cleaning during your stay <a name="q_13465436"></a><o:p></o:p></span></b></p> </td> </tr> <tr style='mso-yfti-irow:1;height:.25in'> <td width="30%" style='width:30.0%;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 7.5pt; height:.25in'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'> </span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Very dissatisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Dissatisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Neutral</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Satisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="12%" style='width:12.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Very satisfied</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width="10%" style='width:10.0%;border-top:solid #CCCCCC 1.0pt; border-left:none;border-bottom:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Response Total</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> </tr> </thead> <tr style='mso-yfti-irow:2'> <td width="30%" style='width:30.0%;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 7.5pt'></td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%<br> (1)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0.0%<br> (0)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%<br> (1)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%<br> (1)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>50.0%<br> (3)</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width="10%" style='width:10.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F4F5F4; padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td colspan=5 rowspan=2 style='border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.75pt 3.75pt 3.75pt 3.75pt'></td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>answered</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4;mso-yfti-lastrow:yes'> <td width="9%" valign=top style='width:9.0%;border:solid #CCCCCC 1.0pt; border-left:none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>skipped</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" valign=top style='width:9.0%;border:solid #CCCCCC 1.0pt; border-left:none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div id=matBreakdown13465436> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:15.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'>Matrix Charts<o:p></o:p></span></p> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="90%" style='width:90.0%;border-collapse:collapse;border:none;mso-border-left-alt: solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in' id="q13465436_1"> <thead> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:.25in'> <td colspan=3 style='border:solid #CCCCCC 1.0pt;border-bottom:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#555555;padding:2.25pt 2.25pt 2.25pt 5.25pt; height:.25in'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:white'>10.1. <o:p></o:p></span></b></p> </td> <td width=64 style='width:48.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background: #555555;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:white'>Response Percent<o:p></o:p></span></b></p> </td> <td width=64 style='width:48.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background: #555555;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:white'>Response Total<o:p></o:p></span></b></p> </td> </tr> </thead> <tr style='mso-yfti-irow:1'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Very dissatisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="16%" style='width:16.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #1C6FA4 1.0pt;mso-border-alt:solid #1C6FA4 .75pt; background:#1C6FA4;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>2</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Dissatisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0.0%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>0</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>3</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Neutral</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="16%" style='width:16.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #4CAF50 1.0pt;mso-border-alt:solid #4CAF50 .75pt; background:#4CAF50;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>4</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Satisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="16%" style='width:16.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid #A41C1C 1.0pt;mso-border-alt:solid #A41C1C .75pt; background:#A41C1C;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>16.7%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>5</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="35%" style='width:35.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Very satisfied</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width=200 style='width:150.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:white; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width="50%" style='width:50.0%;mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt: 0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;mso-yfti-lastrow:yes'> <td style='border:solid orange 1.0pt;mso-border-alt:solid orange .75pt; background:#FFC107;padding:0in 0in 0in 0in'> <p class=MsoNormal style='mso-line-height-alt:.75pt'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>50.0%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>3</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:6;mso-yfti-lastrow:yes'> <td colspan=3 style='border-top:solid #CCCCCC 1.0pt;border-left:none; border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 style='mso-cellspacing:0in;mso-yfti-tbllook:1184;mso-padding-alt:0in 0in 0in 0in'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td nowrap rowspan=2 valign=top style='padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Statistics<o:p></o:p></span></b></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Minimum<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>1<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Mean<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>3.83<o:p></o:p></span></p> </td> <td nowrap style='border-top:solid #999999 1.0pt;border-left:solid #999999 1.0pt; border-bottom:none;border-right:none;mso-border-top-alt:solid #999999 .75pt; mso-border-left-alt:solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Std. Deviation<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>1.46<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-bottom:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-right-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Satisfaction Rate<o:p></o:p></span></p> </td> <td nowrap style='border:none;border-top:solid #999999 1.0pt;mso-border-top-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>70.83<o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1;mso-yfti-lastrow:yes'> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Maximum<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>5<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Variance<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>2.14<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>Std. Error<o:p></o:p></span></p> </td> <td nowrap style='border:solid #999999 1.0pt;border-right:none;mso-border-top-alt: solid #999999 .75pt;mso-border-left-alt:solid #999999 .75pt;mso-border-bottom-alt: solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'>0.6<o:p></o:p></span></p> </td> <td nowrap colspan=2 style='border:none;border-top:solid #999999 1.0pt; mso-border-top-alt:solid #999999 .75pt;padding:1.5pt 3.75pt 1.5pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'> <o:p></o:p></span></p> </td> </tr> </table> </td> <td width="9%" style='width:9.0%;border:solid #CCCCCC 1.0pt;border-left:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>answered</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border:solid #CCCCCC 1.0pt;border-left:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>6</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </div> <p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p> </o:p></span></p> </div> <div> <div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'>11. Page 11 <o:p></o:p></span></p> </div> </div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> <div align=center> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="99%" style='width:99.0%;border-collapse:collapse;border:none;mso-border-left-alt: solid #CCCCCC .75pt;mso-border-bottom-alt:solid #CCCCCC .75pt;mso-yfti-tbllook: 1184;mso-padding-alt:0in 0in 0in 0in' id=q13465465> <thead> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes;height:30.0pt'> <td colspan=4 style='border:solid #CCCCCC 1.0pt;border-bottom:none; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#545555;padding:7.5pt 7.5pt 7.5pt 7.5pt; height:30.0pt'> <p class=MsoNormal><b><span style='font-size:10.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:white'>11. Do you have any other comments, questions, or concerns? <a name="q_13465465"></a><o:p></o:p></span></b></p> </td> </tr> <tr style='mso-yfti-irow:1;height:.25in'> <td width=459 colspan=2 style='width:344.25pt;border:solid #CCCCCC 1.0pt; border-bottom:none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background: #F5F5F3;padding:3.75pt 3.75pt 3.75pt 7.5pt;height:.25in'> <p class=MsoNormal><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'> </span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width=64 style='width:48.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background: #F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Response Percent</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> <td width=64 style='width:48.0pt;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background: #F5F5F3;padding:3.75pt 3.75pt 3.75pt 3.75pt;height:.25in'> <p class=MsoNormal align=center style='text-align:center'><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>Response Total</span></b><b><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></b></p> </td> </tr> </thead> <tr style='mso-yfti-irow:2'> <td width=20 style='width:15.0pt;border:solid #CCCCCC 1.0pt;border-bottom: none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-left-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F4;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td style='border-top:solid #CCCCCC 1.0pt;border-left:none;border-bottom: none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:white;padding:3.0pt 3.0pt 3.0pt 5.25pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Open-Ended Question</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>100.00%</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border-top:solid #CCCCCC 1.0pt;border-left: none;border-bottom:none;border-right:solid #CCCCCC 1.0pt;mso-border-top-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#F5F5F3; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>5</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td colspan=4 style='border:solid #CCCCCC 1.0pt;mso-border-alt:solid #CCCCCC .75pt; background:white;padding:0in 0in 0in 21.0pt'> <table class=MsoNormalTable border=1 cellspacing=0 cellpadding=0 width="100%" style='width:100.0%;border-collapse:collapse;border:none;mso-border-left-alt: solid #CCCCCC .75pt;mso-yfti-tbllook:1184;mso-padding-alt:0in 5.4pt 0in 5.4pt'> <tr style='mso-yfti-irow:0;mso-yfti-firstrow:yes'> <td width=18 valign=top style='width:13.5pt;border-top:none;border-left: none;border-bottom:solid #CCCCCC 1.0pt;border-right:solid #CCCCCC 1.0pt; mso-border-bottom-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F4;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=40 nowrap valign=top style='width:30.0pt;border-top:none; border-left:none;border-bottom:solid #CCCCCC 1.0pt;border-right:solid #CCCCCC 1.0pt; mso-border-bottom-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'><a href="/survey/results/responses/id/890215?u=162734482" target="_blank"><span style='color:#666666;text-decoration:none;text-underline:none'>23/03/2021 11:56 AM<br> ID: 162734482</span></a></span><span style='font-size:8.5pt; font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td valign=top style='border:none;border-bottom:solid #CCCCCC 1.0pt; mso-border-bottom-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Everything was great</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:1'> <td width=18 valign=top style='width:13.5pt;border-top:none;border-left: none;border-bottom:solid #CCCCCC 1.0pt;border-right:solid #CCCCCC 1.0pt; mso-border-bottom-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F4;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>2</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=40 nowrap valign=top style='width:30.0pt;border-top:none; border-left:none;border-bottom:solid #CCCCCC 1.0pt;border-right:solid #CCCCCC 1.0pt; mso-border-bottom-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'><a href="/survey/results/responses/id/890215?u=162735643" target="_blank"><span style='color:#666666;text-decoration:none;text-underline:none'>23/03/2021 12:03 PM<br> ID: 162735643</span></a></span><span style='font-size:8.5pt; font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td valign=top style='border:none;border-bottom:solid #CCCCCC 1.0pt; mso-border-bottom-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>No</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:2'> <td width=18 valign=top style='width:13.5pt;border-top:none;border-left: none;border-bottom:solid #CCCCCC 1.0pt;border-right:solid #CCCCCC 1.0pt; mso-border-bottom-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F4;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>3</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=40 nowrap valign=top style='width:30.0pt;border-top:none; border-left:none;border-bottom:solid #CCCCCC 1.0pt;border-right:solid #CCCCCC 1.0pt; mso-border-bottom-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'><a href="/survey/results/responses/id/890215?u=162739322" target="_blank"><span style='color:#666666;text-decoration:none;text-underline:none'>23/03/2021 12:38 PM<br> ID: 162739322</span></a></span><span style='font-size:8.5pt; font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td valign=top style='border:none;border-bottom:solid #CCCCCC 1.0pt; mso-border-bottom-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>Thank you for your appreciation </span><span style='font-size:8.5pt;font-family: "Arial",sans-serif;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:3'> <td width=18 valign=top style='width:13.5pt;border-top:none;border-left: none;border-bottom:solid #CCCCCC 1.0pt;border-right:solid #CCCCCC 1.0pt; mso-border-bottom-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F4;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>4</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=40 nowrap valign=top style='width:30.0pt;border-top:none; border-left:none;border-bottom:solid #CCCCCC 1.0pt;border-right:solid #CCCCCC 1.0pt; mso-border-bottom-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'><a href="/survey/results/responses/id/890215?u=162750292" target="_blank"><span style='color:#666666;text-decoration:none;text-underline:none'>23/03/2021 14:14 PM<br> ID: 162750292</span></a></span><span style='font-size:8.5pt; font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td valign=top style='border:none;border-bottom:solid #CCCCCC 1.0pt; mso-border-bottom-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'>No thank you </span><span style='font-size:8.5pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:4;mso-yfti-lastrow:yes'> <td width=18 valign=top style='width:13.5pt;border-top:none;border-left: none;border-bottom:solid #CCCCCC 1.0pt;border-right:solid #CCCCCC 1.0pt; mso-border-bottom-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:#F5F5F4;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>5</span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width=40 nowrap valign=top style='width:30.0pt;border-top:none; border-left:none;border-bottom:solid #CCCCCC 1.0pt;border-right:solid #CCCCCC 1.0pt; mso-border-bottom-alt:solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt; background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:8.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'><a href="/survey/results/responses/id/890215?u=162772517" target="_blank"><span style='color:#666666;text-decoration:none;text-underline:none'>23/03/2021 17:20 PM<br> ID: 162772517</span></a></span><span style='font-size:8.5pt; font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman"'><o:p></o:p></span></p> </td> <td valign=top style='border:none;border-bottom:solid #CCCCCC 1.0pt; mso-border-bottom-alt:solid #CCCCCC .75pt;background:white;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal><span class=SpellE><span style='font-size:8.5pt; font-family:"Arial",sans-serif;mso-fareast-font-family:"Times New Roman"; color:black;mso-color-alt:windowtext'>Noo</span></span><span style='font-size:8.5pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> </table> </td> </tr> <tr style='mso-yfti-irow:4'> <td colspan=2 rowspan=2 style='border:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.75pt 3.75pt 3.75pt 3.75pt'> <p class=MsoNormal><span style='font-size:9.0pt;font-family:"Arial",sans-serif; mso-fareast-font-family:"Times New Roman";color:black;mso-color-alt:windowtext'> </span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>answered</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" style='width:9.0%;border:none;border-right:solid #CCCCCC 1.0pt; mso-border-top-alt:solid #CCCCCC .75pt;mso-border-top-alt:solid #CCCCCC .75pt; mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD;padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>5</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <tr style='mso-yfti-irow:5;mso-yfti-lastrow:yes'> <td width="9%" valign=top style='width:9.0%;border:solid #CCCCCC 1.0pt; border-left:none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>skipped</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> <td width="9%" valign=top style='width:9.0%;border:solid #CCCCCC 1.0pt; border-left:none;mso-border-top-alt:solid #CCCCCC .75pt;mso-border-bottom-alt: solid #CCCCCC .75pt;mso-border-right-alt:solid #CCCCCC .75pt;background:#DDDDDD; padding:3.0pt 3.0pt 3.0pt 3.0pt'> <p class=MsoNormal align=center style='text-align:center'><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman";color:black;mso-color-alt:windowtext'>1</span><span style='font-size:9.0pt;font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p></o:p></span></p> </td> </tr> <![if !supportMisalignedColumns]> <tr height=0> <td width=20 style='border:none'></td> <td width=292 style='border:none'></td> <td width=67 style='border:none'></td> <td width=67 style='border:none'></td> </tr> <![endif]> </table> </div> <p class=MsoNormal><span style='font-family:"Arial",sans-serif;mso-fareast-font-family: "Times New Roman"'><o:p> </o:p></span></p> </div> </div> </body> </html>
