Write a case study without using AI. My main research question will be: "How does personalized guest service influence guest satisfaction and loyalty in luxury

MSc_CaseStudy_Portfolio_AssignmentOutline.docx Marbella Campus Page 1 of 4

ASSIGNMENT OUTLINEASSIGNMENT OUTLINEASSIGNMENT OUTLINEASSIGNMENT OUTLINE

Assignment title: Assignment title: Assignment title: Assignment title: Internship, Portfolio and SelfInternship, Portfolio and SelfInternship, Portfolio and SelfInternship, Portfolio and Self----ReflectionReflectionReflectionReflection Weighting:Weighting:Weighting:Weighting: 100%100%100%100% Faculty responsible: Faculty responsible: Faculty responsible: Faculty responsible: OIC CoordinationOIC CoordinationOIC CoordinationOIC Coordination Programme:Programme:Programme:Programme: MSc ProgrammesMSc ProgrammesMSc ProgrammesMSc Programmes Course name:Course name:Course name:Course name: Internship, Portfolio and SelfInternship, Portfolio and SelfInternship, Portfolio and SelfInternship, Portfolio and Self----ReflectionReflectionReflectionReflection CCCCourse number:ourse number:ourse number:ourse number: MLT8304 / MIH 7324MLT8304 / MIH 7324MLT8304 / MIH 7324MLT8304 / MIH 7324 HandHandHandHand----out date:out date:out date:out date: Spring and Autumn Spring and Autumn Spring and Autumn Spring and Autumn –––– Start of the OICStart of the OICStart of the OICStart of the OIC HandHandHandHand----in date to Faculty:in date to Faculty:in date to Faculty:in date to Faculty: Final Submission Dates posted in moodle

Assignment Overview:Assignment Overview:Assignment Overview:Assignment Overview: The acquired experience during the internship will play a key role in establishing your professional credentials and creating industry contacts in your new career. To achieve that aim, you will be completing the three following assessments: a career portfolio, a case study/self-reflection project, and the completion of 24 weeks of professional experience. Overall aim:Overall aim:Overall aim:Overall aim: The assessments should allow students to apply content covered in the academic semester as well as reflect on skills acquired and enhance their personal branding for their future career opportunities.

Organisation and methodology:Organisation and methodology:Organisation and methodology:Organisation and methodology:

1. A career portfolioA career portfolioA career portfolioA career portfolio: The student will need to create his/her own Career

Portfolio using any online platform at their choice.

The portfolio will need to show the following sections:

 Overview – Introduction - Professional Summary

 Hard Skills

 Soft Skills

 Achievements with specific examples

 Work Experience

 Relevant Educational History including certificates.

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 Contact Information

The distribution of these sections is free. It will be evaluated that all sections are

included, and relevant information is displayed. The student will need to submit the

link to access the career portfolio in the corresponding section of the course in

moodle.

2. A case studyA case studyA case studyA case study----self reflectionself reflectionself reflectionself reflection: The student will need to select two subjects

related to courses taken during the academic semesters to reflect on and

further elaborate.

The Case Study will need to show the following sections:

 Title page

 Signed statement.

 Abstract

 Acknowledgements

 Contents page

 List of tables and figures

 Case Study

o Introduction

o Main body (topic you want to review / study / appraise / evaluate)

o Conclusion (incl. Lesson learned, Recommendation)

 Self- Reflection

o Introduction

o Main body (discussion of the competences)

o Conclusion

 References (using the APA Ed. Referencing Handout on Moodle)

 Appendices (if required) Special Special Special Special instructions:instructions:instructions:instructions:

This case study will need to be composed of 33330 pages0 pages0 pages0 pages using the template provided

in the corresponding section of the course in moodle.

Typing instructions:Typing instructions:Typing instructions:Typing instructions:

• Line spacing: 1.5 whole text. • Font type: Arial, size 11. • Margins: 2,5 cm on LHS, RHS, top margin, and bottom margin. • Pictures or graphs must be placed in the appendices section.

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Assessment tasks & weighting:Assessment tasks & weighting:Assessment tasks & weighting:Assessment tasks & weighting:

Career PortfolioCareer PortfolioCareer PortfolioCareer Portfolio

Introduction 10%

Skills 30%

Professional Experience 20

Achievements 30%

Overall impression, personal branding, 10%

TotalTotalTotalTotal 100%100%100%100%

Case StudyCase StudyCase StudyCase Study/ / / / SelfSelfSelfSelf----RRRReflecteflecteflecteflectionionionion

Case Study 60%

Self-Reflection 20%

Referencing 10%

Presentation, English and Referencing 10%

TotalTotalTotalTotal 100%100%100%100%

Rubrics are available in the corresponding section of the moodle course. Special Instructions:Special Instructions:Special Instructions:Special Instructions: Students must submit career portfolio and the case study-reflection assessments to be evaluated. This course provides a PASS or FAIL grade. Students must reach a 60% as grade for these two assessments as well as complete 24 weeks of experience and a positive evaluation to pass the course.

Common skills: assessed Common skills: assessed Common skills: assessed Common skills: assessed (bold) or developed (italics): : : :

MANAGING AND DEVELOPING SELFMANAGING AND DEVELOPING SELFMANAGING AND DEVELOPING SELFMANAGING AND DEVELOPING SELF 1.Manages own role and responsibilities

2. Manages own time in achieving objectives.

3.Undertakes personal 3.Undertakes personal 3.Undertakes personal 3.Undertakes personal and career and career and career and career developmentdevelopmentdevelopmentdevelopment

4. Transfers skills 4. Transfers skills 4. Transfers skills 4. Transfers skills gained to new and gained to new and gained to new and gained to new and changing situations and changing situations and changing situations and changing situations and contexts.contexts.contexts.contexts.

5.Uses a range of thought processes

COMMUNICATINGCOMMUNICATINGCOMMUNICATINGCOMMUNICATING

9.Receives and .Receives and .Receives and .Receives and responds to a responds to a responds to a responds to a variety of variety of variety of variety of informationinformationinformationinformation

10.Presents 10.Presents 10.Presents 10.Presents information in a information in a information in a information in a variety of visual variety of visual variety of visual variety of visual formsformsformsforms

11.Communicates in 11.Communicates in 11.Communicates in 11.Communicates in writingwritingwritingwriting

BECOMING NUMERATE AND USING BECOMING NUMERATE AND USING BECOMING NUMERATE AND USING BECOMING NUMERATE AND USING TECHNOLOGYTECHNOLOGYTECHNOLOGYTECHNOLOGY

17.Uses a range of 17.Uses a range of 17.Uses a range of 17.Uses a range of technological technological technological technological equipment and equipment and equipment and equipment and systemssystemssystemssystems

Plagiarism:Plagiarism:Plagiarism:Plagiarism: Plagiarism is the act of presenting another’s ideas or words as one’s own. Cheating includes, but is not limited to, the intentional falsification or fabrication of any academic activity, unauthorized copying of another person’s work, or aiding and abetting any such acts.

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Particular care must be taken when presenting information that has been obtained from an internet site. Should this information not be correctly referenced then you are guilty of plagiarism and will be penalised accordingly. With respect to projects/assignments, faculty reserves the right to randomly call upon any student and ask them to defend their work orally. Any assignment/exam which is found to contain plagiarism will automatically be awarded a grade of 0, and an e- mail will be sent to the student or the student’s parents/tutors/sponsors. Depending on the circumstances, additional penalties could be imposed (see LRM Academic Regulations, Section 11).

Statement of authorshipStatement of authorshipStatement of authorshipStatement of authorship Following the title page of your assignment there should be a page on which you sign a statement that the work included in the assignment is your own work except where appropriately referenced. The following statement should be used:

Statement of authorshipStatement of authorshipStatement of authorshipStatement of authorship

I certify that this assignment is my own work and contains no material which has been submitted as part of an assignment in any institute, college, or university. Moreover, to the best of my knowledge and belief, it contains no material previously published or written by another person, except where due reference is made in the text of the assignment.

Signed ....................................................................................... Name ......................................................................................... Student number...................................................................