Business Writing

Case Study Morning Glory Criteria

Necessary resources:

· Completed version of Communication Control Points SOP, includes each control point, definitions, and step by step process.

· Text

· CLOQs

· Morning Glory Case Study (Film is available on Canvas see screen shot below), click, open, enter ID & PW

Criteria:

· Watch Morning Glory in its entirety.

· Find control points that are violated.

· Explain why the control points were violated.

· Complete DIIE process report.

· Remember case studies always have multiple problems.

· Remember to cite solutions, solutions predominately come from lectures, CLOQs, and text. You can use other sources as well but not predominately.

· Remember the “Implementation” section is complete for you created those processes in the completed version of the Communication Control Points SOP.

· Remember to add Communication Control Points SOP as an Appendix to the DIIE report.

· DIIE process format is below

Summary

Diagnose

Use this format.

1. State problem

a. Commentary to the situation causing the problem.

b. Determine if the gorilla.

Intervene

Use this format:

1. State solution

a. Commentary to why the solution will be effective. This will increase transitional clarity for the reader.

b. Cite (use CRQs, examples, notes, text, other courses)

Implementation

Format this way for transitional clarity:

Implement

1. State solution-this is the implement.

a. Instructions – Step by step, using number format.

b. Commentary

Evaluation

State the measurement tool and element of time, then subline commentary for the results.

1. Evaluation (this is the Solution/Implement).

a. List the measurement tool and the time element, the report, will be reviewed.

b. Commentary to what the result will be or the outcome.