Professional Resume

MM

MONTEZ D. MACK [email protected] | 601-506-7831 | Jackson, MS 39209

Administrative assistant - I am seeking a position in the travel industry focusing on sales, customer care and office management. Education - I am a dedicated person who wants to use her skills and education to help students achieve using both traditional and modern approaches. SUMMARY OF QUALIFICATIONS 5+ years of supervisory experience in a restaurant environment Demonstrated ability to make instant decisions, support the staff, and complete interaction with guests Proven record of enforcing standards for individual performance Able to assess staffing needs and recruit staff First-hand experience with monitoring procurement, storage, preparation, cooking, handling, and serving of food and beverage Motivated Healthcare work with 5 years of experience promoting employee retention through incentive programs and well-researched compensation packages. Well-versed in employment regulations and records management requirements. Advanced user with expertise in policy development and documentation. Poised Healthcare Administration with 5 years of experience offering well-rounded industry background and record of accomplishments. Focused on enhancing business efficiency and team productivity by sourcing high-quality candidates and minimizing turnover. Proficient in supporting training, performance-optimization and motivational strategies. Negotiations-savvy Customer Retention Specialist accurately manages large volume of calls and inquiries. Adept at building key relationships and applying effective customer service techniques to increase sales revenue.

Solution development Documentation abilities Data review Persuasion strategies Personnel engagement Benefits administrator Affirmative action

Cost reductions Policies implementation Personnel recruitment HRIS applications proficient Communication Troubleshooting

Comcast/ Xfinity | Jacksonville , FL Retention Specialist 11/2017 - Current

Work in stores where they sell goods, in addition to helping customers find and select items to buy, many retail salespersons process the payment for the sale. Performed customer negotiations to reach fair conclusion for both business and customer. Explained new products and services to customers. Adhered to scripted responses and standardized plans to address problems.

Ummc | Jacksonville Beach, FL Radiologist Assistant 09/2013 - 01/2017

Completed mammograms, ultrasounds and other breast screenings. Reviewed physicians' orders to assess patients' medical imaging needs and operated radiologic equipment to capture diagnostic images for fluoroscopy, x-ray, orthopedic and CT/CAT scans. Selected equipment for use in ultrasound setup according to specifications of examination. Maintained imaging equipment, assessing for issues and proper

Summary

Skills

Experience

functionality after each use, troubleshooting concerns and escalating major issues to maintenance staff.

Richard McRae LPN Duty 06/2013 - 01/2016

LPN utilizes principles of nursing and basic physical assessment skills in the development/implementation of nursing care plans. They ensure that the needs of the patients are met by assisting nursing personnel, attending daily operations on a per shift, unit level to assume responsibilities of a leadership role. Planning and managing patient care according to each patient's needs. Interviewing patients and recording their medical history. Obtaining patient vital signs and escorting patients to their rooms.

Chick Fil-a Manager 11/2012 - 01/2016

Bringing a track record of leading, coaching and mentoring along with a passion for food and ability to deliver a great guest experience.

Jackson State University | Jackson, MS Bachelor of Science Expected in 05/2022

Murrah High School | Jackson, MS High School Diploma 01/2013 GPA: 3.0

Hinds Community College | Raymond, MS Associate of Science in Health Administration 01/2016 GPA: 3.4, & Activities Student Council Representative 2yr., Cross country runner 1yr., President of the SADD club (Students Against Destructive Decisions), JROTC 3yrs., Drill team, JCLC, ATU & Cadet Challenge

LEADERSHIP , A true leader has the confidence to stand alone, the courage to make tough decisions, and the compassion to listen to the needs of others. He does not set out to be a leader, but becomes one by the equality of his actions and the integrity of his intent

REFERENCES Chick fil a Seynabou seck (769)226-7032 movie theather konji mason (678)209-9423 amber ferrel (601)260-8381 Richard Mcrea asso. (601) -573-4660 HOME INSEAD SERIOR CARE 601-926-1181

MAJOR ACHIEVEMENTS , Managed a particularly irate customer by offering free meal coupons and placating him with calm and tact Community Involvement Good Fest 5k run & walk and Children Activities(11hours), New Hope 5K Run /Walk(3hours) Jackson Zoo Clean up (5hours) VA hospital 12hours

Education and Training

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