Essay 1 pages Reflection

Four Seasons Book Reflection Paper Instruction

Reflection Paper (50 points):

Write your personal reflection based on a book, Four Seasons: The Story of a Business Philosophy, Isadore Sharp (max. five pages)

· How the company’s leadership is different from other hospitality businesses? (one page)

· How does the company care about internal customers (=employees)? (one page)

· How the company serves external customers? (one page)

· How will you apply what you learned from this book into your future professional life? (one page)

· What is your own definition of “Service Management”? (half page)

· A term paper must be typewritten and submitted to Dropbox in D2L by Feb. 13, (Thur.) 11:59 PM EST.

· Double-spacing, all pages numbered, correct spelling, and good grammar 12 font size,

40% Personal reflection of a book, Four Seasons: The Story of a Business

Philosophy

30% Detail in expressing issues, concisely and accurately

30% Quality of written expression including grammar, right format

*** LATE SUBMISSIONS WILL NOT BE ACCEPTED FOR ANY ASSIGNMENTS.

Prof. Kim