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Module Six Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

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Module Six Assignment Guidelines and Rubric - QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

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Overview

An important part of any organiza�on’s priori�es, as well as an important category of B Corp Cer�fica�on, is the considera�on of added value for customers. In this assignment, you will apply what you have learned about

customer expecta�ons and consider how it can be applied to your course project, which is due in Module Seven.

Prompt

You work in the opera�ons department at Na�onaliTeas, a large interna�onal corpora�on that manufactures and sells tea worldwide. Based on customer feedback and a push to work toward B Corp Cer�fica�on, the

board of directors is looking for new ini�a�ve ideas that would increase value to customers. Examples include offering product guarantees, seeking product quality cer�fica�ons, monitoring customer sa�sfac�on, and so

on. You have been asked to outline two customer‐focused ini�a�ves that can be evaluated by impacted teams for feasibility.

Specifically, you must address the following:

• Added Customer Value: Briefly describe the added value your ini�a�ve idea brings to customers. Use suppor�ng evidence from course materials in your response.

• Added Business Value: Briefly describe the added value your ini�a�ve idea brings to the organiza�on. Make sure to note the impact of the added customer value on the business, and use evidence from the course

materials to support your response.

• Poten�al Resources: Iden�fy resources that would likely be needed to complete the ini�a�ve. In this case, resources might refer to the amount of funding, the materials available, the alloca�on of employees and

their �me, and so on.

• Monitoring and Evalua�on: Briefly describe how the success of the ini�a�ve would be monitored over �me and how you’d evaluate the criteria for success.

Guidelines for Submission

Submit this assignment as a 500‐ to 750‐word Word document. Sources should be cited according to APA style.

Module Six Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Added Customer Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the ini�a�ve idea brings to

customers

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include be�er

suppor�ng the impact of the

outlined ini�a�ve with evidence

from course materials

Does not a�empt criterion 25

Added Business Value Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes the added value

the outlined ini�a�ve idea brings

to the organiza�on and clearly

notes the connec�on between

adding customer value and

organiza�onal value

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

further suppor�ng the impact of

the outlined ini�a�ve with

evidence from the course

materials

Does not a�empt criterion 25

Poten�al Resources Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Iden�fies resources that would

likely be needed to complete the

outlined ini�a�ve, such as (but

not limited to) resources such as

funding, materials, alloca�on of

employees, and �me

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

iden�fying more clearly aligned

or relevant resources for

considera�on

Does not a�empt criterion 20

Monitoring and Evalua�on Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Briefly describes how the

success of the ini�a�ve would be

monitored over �me and which

criteria would be used for

Shows progress toward

proficiency, but with errors or

omissions; areas for

improvement may include

Does not a�empt criterion 20



Module Six Assignment Guidelines and Rubric - QSO-321-J7599 People Planet and Profit 23EW3 https://learn.snhu.edu/d2l/le/content/1229306/viewContent/22320826/View

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criteria would be used for

evalua�ng this success

improvement may include

iden�fying more clearly aligned

or relevant metrics, criteria, or

monitoring strategies

Ar�cula�on of Response Exceeds proficiency in an

excep�onally clear, insigh�ul,

sophis�cated, or crea�ve manner

Clearly conveys meaning with

correct grammar, sentence

structure, and spelling,

demonstra�ng an understanding

of audience and purpose

Shows progress toward

proficiency, but with errors in

grammar, sentence structure,

and spelling, nega�vely

impac�ng readability

Submission has cri�cal errors in

grammar, sentence structure,

and spelling, preven�ng

understanding of ideas

5

Cita�ons and A�ribu�ons Uses cita�ons for ideas requiring

a�ribu�on, with few or no minor

errors

Uses cita�ons for ideas requiring

a�ribu�on, with consistent

minor errors

Uses cita�ons for ideas requiring

a�ribu�on, with major errors

Does not use cita�ons for ideas

requiring a�ribu�on

5

Total: 100%

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