QSO 321 Homework and Discussion

Module Four Assignment Guidelines and Rubric

QSO‐321‐J7599 People Planet and Profit 23EW3 MA

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Overview

In this assignment, you will apply what you have learned about key concepts regarding opera�ons management. You are encouraged to leverage your work and instructor feedback on this assignment in your course

project, which is due in Module Seven.

Scenario

You work as the chief supply chain officer at Na�onaliTeas, a large interna�onal corpora�on that manufacturers and sells tea worldwide. Its mission is to “Make the world more awake through rejuvena�ng and refreshing

beverages and sustainable prac�ces that upli� workers, communi�es, and souls.” You have recently hired the company’s first project manager and have given them their first project: Revise current workflows related to

packaging at one of your tea factories to be more sustainable and more lean. As this is their first project, you will be helping them complete their task.

Prompt

Read through the Project Charter for Workflow Improvement Word Document, then review the Process Workflow for Tea Produc�on Word Document graphic. A text‐only version is available: Process Workflow for Tea

Produc�on Text‐Only Version Word Document. Based on these documents, recommend removing a total of four steps from the process flowchart that can help make the process more efficient and sustainable. Explain

the implica�ons of the proposed changes, and then help the Na�onaliTeas team address current items in the Issue Log located in the project charter.

Specifically, you must address the following rubric criteria:

• Lean Manufacturing: Evaluate the process flowchart to iden�fy steps that do not add value based on the principles of lean manufacturing. Explain why you selected each step.

• Sustainability: Evaluate the process flowchart and iden�fy steps that should be removed or changed to improve environmental sustainability. Explain why you selected each step.

• Process Changes: Explain the implica�ons, both posi�ve and nega�ve, of removing or changing the steps from the process flowchart you iden�fied in the previous two bullet points. Also explain how those

changes would help alignment to the triple bo�om line (TBL).

• Issue Log: Analyze all entries in the Issue Log from the perspec�ve of a project manager and explain the recommended course of ac�on based on the project charter, no�ng the impact of the issue on scope,

planning communica�ons, and resourcing.

• Opera�ons Management Techniques: Discuss how opera�ons management techniques, including project management and lean manufacturing, can add value to Na�onaliTeas.

Guidelines for Submission

Submit this assignment as a 350‐ to 500‐word Word document. Sources should be cited according to APA style.

Module Four Assignment Rubric

Criteria Exemplary (100%) Proficient (85%) Needs Improvement (55%) Not Evident (0%) Value

Lean Manufacturing Exceeds proficiency in an excep�onally clear, insigh�ul, sophis�cated, or crea�ve manner

Iden�fies steps in the process flowchart that do not add value based on the principles of lean manufacturing

Shows progress toward proficiency, but with errors or omissions; areas for improvement may include iden�fying more appropriate steps to remove or change based on lean manufacturing principles and product needs

Does not a�empt criterion 20

Sustainability Exceeds proficiency in an excep�onally clear, insigh�ul, sophis�cated, or crea�ve manner

Iden�fies steps from the process flowchart that should be removed or changed to improve environmental sustainability based

Shows progress toward proficiency, but with errors or omissions; areas for improvement may include iden�fying more appropriate steps to remove or change based on environmentally friendly prac�ces such as reducing waste or conserving water or energy

Does not a�empt criterion 20

Process Changes Exceeds proficiency in an excep�onally clear, insigh�ul, sophis�cated, or crea�ve manner

Explains the implica�ons, both posi�ve and nega�ve, of removing or changing the iden�fied steps from the process flowchart and how they would help alignment to the TBL

Shows progress toward proficiency, but with errors or omissions; areas for improvement may include adding addi�onal relevant details and examples to support the explana�ons or greater focus on alignment to the TBL

Does not a�empt criterion 20



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Issue Log Exceeds proficiency in an excep�onally clear, insigh�ul, sophis�cated, or crea�ve manner

Explains the recommended course of ac�on for each item listed in the Issue Log, no�ng the impact of the issue on scope, planning communica�ons, and resourcing based on the iden�fied changes to the process flowchart and the project charter

Shows progress toward proficiency, but with errors or omissions; areas for improvement may include applying project management concepts to jus�fy the next steps a project manager should take when facing the issues in the Issue Log

Does not a�empt criterion 20

Opera�ons Management Techniques

Exceeds proficiency in an excep�onally clear, insigh�ul, sophis�cated, or crea�ve manner

Discusses how opera�ons management techniques, including project management and lean manufacturing, can add value to the organiza�on

Shows progress toward proficiency, but with errors or omissions; areas for improvement may include adding further examples or explana�ons that support how opera�onal management techniques can support the organiza�on

Does not a�empt criterion 10

Ar�cula�on of Response Exceeds proficiency in an excep�onally clear, insigh�ul, sophis�cated, or crea�ve manner

Clearly conveys meaning with correct grammar, sentence structure, and spelling, demonstra�ng an understanding of audience and purpose

Shows progress toward proficiency, but with errors in grammar, sentence structure, and spelling, nega�vely impac�ng readability

Submission has cri�cal errors in grammar, sentence structure, and spelling, preven�ng understanding of ideas

5

Cita�ons and A�ribu�ons Uses cita�ons for ideas requiring a�ribu�on, with few or no minor errors

Uses cita�ons for ideas requiring a�ribu�on, with consistent minor errors

Uses cita�ons for ideas requiring a�ribu�on, with major errors

Does not use cita�ons for ideas requiring a�ribu�on

5

Total: 100%

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