HR management rules

Human Resources Management

Module 10: Building Positive Employee Relations

Module Learning Outcomes

Discuss strategies and methods to build and maintain positive employee relations:

• Describe employee engagement

• Identify conflict and the influence it has on relationships

What is employee engagement?

A workplace methodology focused on fostering an inclusive and nurturing environment that motivates each employee to put forth their best effort every day.

Employee Engagement is a combination of…

Benefits of Good Employee Engagement

• Employee Job Satisfaction

• Productivity

• Positive employee relationships

• Good customer relations

• Reduced turnover

• Higher profitability

Who is responsible for employee engagement?

• Managers

• Human Resources

• Individual Employees

Measuring Employee Engagement

• Employee interviews • Exit interviews

• STAY interviews

• Employee surveys • Pulse surveys

• Net Promoter Scores

Why Do Engagement Efforts Fail?

DISCONNECT PRESSURE INCENTIVES WE JUST DON’T GET OUR EMPLOYEES.

Conflict and Workplace Relationships

Types of conflict in the workplace

• Communication

• Employee differences

• Lack of resources

• Poor performance

Conflict Resolution Strategies

Other steps for resolving workplace conflict

• Find the cause of the conflict

• Take a step back

• Focus on effective communication

• Take ownership for your part in the conflict

Emotional Intelligence is…

…a person’s awareness of emotions and the

emotions of others, and how well he or she can

control, express and read emotions.

Four levels of emotional intelligence

• Managing emotions

• Understanding emotions

• Reasoning with emotions

• Perceiving emotions

Why do we need emotional intelligence in the workplace?

• Emotionally intelligent employees… • Make rational and well-thought-through decisions

• Can bridge cultural differences and strive to understand them

• Emotional intelligence can be introduced in the classroom. We develop our emotional intelligence through everyday life and interactions with others.

Quick Review

• Employee engagement is a product of attitude and action

• Managers, HR professionals and the employees themselves are responsible for employee engagement

• Interviews and surveys are ways that one can determine the level of employee engagement in an organization

• Conflict and workplace relationships are a component of employee engagement levels

• A lack of resources, poor performance, and employee differences are among the causes of workplace conflict

• Resolving conflict occurs via identification of conflict resolution styles and by determining the origin of the conflict, focusing on communication, and taking ownership. Don’t forget to take a step back if feeling emotional!

• Developing emotional intelligence is another way to navigate potential conflicts.