Module 1 Assignment - Just Enough Answers. Management Assignment.
iamjhonnywalker
module1-studentcopywaudio.pptxModule 1: Managers and managing
Chapter 1
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*Supplemental Material + Homework Questions
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What is management?
Managers work in organizations
Managers are responsible for supervising and making the most of and org’s human and other resources to achieve org goals
Management is: “planning, organizing, leading, and controlling of human and other resources to achieve organizational goals efficiently and effectively.”
Efficiency versus Effectiveness
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Essential Managerial Tasks - Overview
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Essential Managerial Tasks - Planning
Three steps:
Goals
Strategies
Allocation
Related directly to organizational performance level
Both effectiveness and efficiency
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*Homework: Essential Managerial Tasks – Planning
Let’s again imagine that you are consulting for the family physician medical practice. You decide that the practice’s existing goals are not working. Instead, as a result of a review of the four key articles on concierge doctors, you determine that the practice can go in one of two directions:
Example:
VOLUME MODEL
What goal will the practice pursue?
What strategies might help the organization accomplish this goal?
How should the practice allocate resources?
Your turn:
CONCIERGE MODEL
What goal will the practice pursue?
What strategies might help the organization accomplish this goal?
How should the practice allocate resources?
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Essential Managerial Tasks - Organizing
Organizing involves structuring (a) work and (b) task relationships so that members interact and cooperate to achieve organizational goals.
Essential tasks
Organizing creates an organizational structure
What is it?
How does it motivate?
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*Homework: Essential Managerial Tasks – Organizing
Let’s again imagine that you are consulting for the family physical medical practice. As result of a review of the four key articles on concierge doctors, you advise the practice to become a concierge medical provider. You must revise the organization’s structure. Two components that require the greatest change are below.
OLD ORGANIZATIONAL STRUCTURE
Patients appointments were assigned to any doctor that had availability. That doctor had responsibility for the patient only for that single visit.
Nurses were randomly assigned to doctors. Therefore nurses rarely reported to the same doctor for more than 20% of working time.
NEW ORGANIZATIONAL STRUCTURE
How should responsibility for patients now be allocated? Why?
How should nurse staffing decisions be made? Why?
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Essential Managerial Tasks - Leading
Managers lead when they….
Managers use many tools to lead.
Effective managers inspire employees, resulting in a motivated and committed workforce
Managers help employees (a) understand and (b) focus on the organization’s vision.
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*Homework: Essential Managerial Tasks - Leading
Example vision statements:
DePaul: Our vision is to achieve a truly diverse environment that reflects our collective values. Our work, programs, and initiatives will reflect this commitment to promoting change, equal opportunity, social justice, celebrating and fostering diversity, the recruitment and retention of diverse constituencies, and building a community that values and respects the differences and commonalities that each and every individual brings to DePaul. We will continue to strive to prepare our community to effectively navigate the opportunities and challenges of Chicago and beyond.
Whole Foods: Whole Foods, Whole People, Whole Planet
What are the differences between the two? Which is more effective?
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Essential Managerial Tasks - Controlling
Controlling = evaluation + corrective actions
Performance monitoring exists at multiple levels of analysis
Individuals departments organizations
The output metric varies based on level; each level is composed of the lower level
Performance control systems may need to be designed by the manager
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Levels of Management
Managers are differentiated by rank
Each department typically contains the lower-three levels of management
Extent to which your job focuses on planning, organizing, leading, or controlling dependent on rank
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*Levels of Management - Example
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Levels of Management
First-line managers – daily supervision of non-managerial employees
Middle-managers – responsible for efficiency and effectiveness
Efficiency
Effectiveness
Top managers – oversea certain functional areas of the org, e.g., COO, CFO, VP of Sales
CEO – senior-most manager
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Levels of Management
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Managerial Skills
Effective managers possess three types of skills:
Conceptual Skills
Human Skills
Technical Skills
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Managerial Skills – Conceptual Skills
Conceptual skills: particularly important for upper-level management because of the planning and organizing responsibilities
How to develop?
What is the role of experience?
How much is enough?
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Managerial Skills – Human Skills
How how communicate, coordinate, and motivate individuals and groups plays a strong role in your efficacy as a leader.
How to develop?
How important is feedback?
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*Managerial Skills – Human Skills
If you know that this is a skill area that you need immediate improvement on, there are three research-supported suggestions that can help you improve:
Reading faces - http://well.blogs.nytimes.com/2013/10/03/well-quiz-the-mind-behind-the-eyes/
Psychological safety – make others feel comfortable talking with you
Psychological immunity
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Managerial Skills – Technical Skills
Technical skills are specific to your job
How developed?
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*Managerial Skills – Additional Findings
Given a finite amount of energy and time, how much should you invest in technical skills as compared to human and conceptual skills?
Human skills must be mastered to achieve long-term success as a manager
Human skills and the decision-making portion of conceptual skills are more important than skills like:
managing tools + technology
managing administrative activities
managing strategy/innovation
managing the task environment
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*Homework Managerial Skills – Application
Let’s again imagine that you are consulting for the family physical medical practice. As result of a review of the four key articles on concierge doctors, you advised the practice to become a concierge medical provider. You further suggest that different skills be emphasized given this new strategy. Below, indicate one example of each type of skill that must be developed in order for the concierge strategy to succeed.
Example:
OLD STRATEGY
Conceptual Skills: analyze effectiveness by evaluating patient retention
Human Skills: make work-team energized despite unfamiliarity with one another (recall: random nurse assignments)
Technical Skills: diagnose patient problem as quickly as possible
Your turn:
NEW CONCIERGE STRATEGY
Conceptual Skills:
Human Skills:
Technical Skills:
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Changes in Management Practices: Effects Throughout Our Study
Decrease demand for managers due to:
Restructuring - reduction
Outsourcing - export certain functions
Radical approaches to management
Empowerment - autonomy
Self-managed team – no regular, direct supervisor
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