ITM301 Case2

Module 2 - Case

IT Management and Decision Making

Assignment Overview

Cloud hosting has become an important part of the Information Technology infrastructure in firms. Selecting the correct cloud vendor has ramification for quality of service, security, and cost for the firm.

Here are lectures to prepare you for this assignment:

Module 2 Lecture 1: Information Management in the 2010s:

Module 2 Lecture 2: IT Infrastructure:

Case 2 Review Quiz: This quiz will not count toward your grade but allows you to assess your knowledge.

Case Assignment

When selecting a cloud hosting vendor, the Service Level Agreement must be considered. Find at least two cloud hosting vendors. Google and Microsoft are cloud hosting vendors - also Rackspace and others. Prepare a comparative analysis of the two cloud service vendors. What are the Key Performance Indicators (KPIs) needed in the cloud vendor? Use the references and other online sources to support your analysis.

Patel, P., Ranabahu, A. H., & Sheth, A. P. (2009). Service Level Agreement in Cloud Computing. http://corescholar.libraries.wright.edu/knoesis/78 This Report is brought to you for free and open access by the The Ohio Center of Excellence in Knowledge-Enabled Computing (Kno.e.sis) at CORE Scholar. It has been accepted for inclusion in Kno.e.sis Publications by an authorized administrator of CORE Scholar. For more information, please contact [email protected].

Building Return on Investment from Cloud Computing – Cloud Computing Key Performance Metrics http://www.opengroup.org/cloud/wp_cloud_roi/p5.htm

Assignment Expectations

Prepare a report comparing two cloud hosting vendors. Compare their service level agreements in terms of the Key Performance Indicators. Complete the analysis with a recommendation for the vendor to use based on the analysis in the report.

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