It and Hospitality

MNG03218 Managing Information

Systems

Unit Information Guide Session 3, 2019

scu.edu.au CRICOS Provider: 01241G

Contents

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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5Learning resources . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5Prescribed texts and materials . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5Optional texts and materials

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6Studying this unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6Teaching and learning arrangements

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Estimated workload

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Scheduled Study Hours . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8Assessment

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8Assessment overview

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8Assessment details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Assessment 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10Assessment 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12Assessment 3

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14Timetables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14Suggested study timetable

2 | MNG03218 Managing Information Systems (Session 3, 2019)

About this unit

Provides a managerial approach to the use of information and information systems in organisations. Students are introduced to the use of information and information systems as a means of achieving competitive advantage and for improving efficiency and effectiveness in business processes and managerial decision-making. Students learn to manage information as one of the key resources of an organisation by planning, developing, implementing and evaluating information systems from a managerial perspective, taking into account social, ethical and global factors.

Content • Overview and foundation: Information and information systems in organisations • Information systems for competitive advantages • Information systems planning (including information systems project selection and

evaluation) • Developing and implementing information systems • Information systems infrastructure management: hardware, software and networks

(covering cloud computing and other latest developments) • Data resource management • Information systems for business operations (internal and external relations) • Information systems for decision support (including business intelligence), collaboration

and knowledge management • Security, ethical and global implications of information systems • Challenges/issues, trends and future directions

Graduate attributes and unit learning outcomes As a graduate of Southern Cross University, you will have developed skills, values and attitudes that are essential for gaining employment and advancing lifelong learning. The University refers to these as graduate attributes (http://policies.scu.edu.au/view.current.php?id=00091#s3) and identifies them as follows:

GA1 Intellectual rigour, GA2 Creativity, GA3 Ethical practice, GA4 Knowledge of a discipline, GA5 Lifelong learning, GA6 Communication and social skills, GA7 Cultural competence.

This unit will assist students to develop the following graduate attributes (shown below as they relate to this unit's learning outcomes):

Learning outcomes for this unit GA1 GA2 GA3 GA4 GA5 GA6 GA7

On completion of this unit, students should be able to:

1. explain the alignment between information strategies and business strategies of their organisations to achieve sustainable competitive advantage

✓ ✓ ✓

2. understand the role of information systems in supporting operations and decision making in the organisation

✓ ✓ ✓

About this unit | 3

Learning outcomes for this unit GA1 GA2 GA3 GA4 GA5 GA6 GA7

3. analyse trends, developments and critical issues of information systems

✓ ✓ ✓

4. discuss security, ethical and global implications of information systems

✓ ✓ ✓

5. plan, develop, and implement information systems from a managerial perspective to improve the performance of their organisations.

✓ ✓ ✓

4 | MNG03218 Managing Information Systems (Session 3, 2019)

Learning resources

The referencing style used below is Harvard. PLEASE NOTE that you may need to use a different style for this unit. Refer to Referencing guides (https://www.scu.edu.au/library/ study/referencing-guides/) for information about the referencing style you should use.

Prescribed texts and materials There are compulsory readings and a Study Guide for this unit. See MySCU (http://learn.scu.edu.au) for details.

Optional texts and materials Optional texts Recommended Book 1: Xu, J. & Quaddus, M. 2013, Managing information systems: Ten essential topics, 1st edn, Springer & Atlantis Press, Amsterdam, Holland. ISBN: 978-94-91216-88-6.

Recommended Book 2: Pearson, K. E. & Saunders, C. S. 2013, Managing and using information systems: A strategic approach, 5th edn, John Wiley & Sons Inc., Hoboken, USA. ISBN: 978-1-118-28173-4.

Recommended Book 3: O’Brien, J. A. & Marakas, G. M. 2011, Management Information Systems, 10th edn, McGraw-Hill, USA. ISBN: 978-0-07-337681-3.

Learning resources | 5

Studying this unit

The first step in managing your study for this unit is to familiarise yourself with this document and the MySCU (http://learn.scu.edu.au) Learning Site. You should refer frequently to the MySCU Learning Site for announcements and updates.

Teaching and learning arrangements Estimated workload

Scheduled hours Personal study Total

36 114 150

Your scheduled study hours are allocated as follows:

Gold Coast Teaching method Duration Frequency

Lecture online 1 hour 12 weeks

Tutorial on-site 2 hours 12 weeks

Online Teaching method Duration Frequency

Lecture online 1 hour 12 weeks

SCU Sydney Teaching method Duration Frequency

Lecture online 1 hour 12 weeks

Tutorial on-site 2 hours 12 weeks

SCU Melbourne Teaching method Duration Frequency

Lecture online 1 hour 12 weeks

Tutorial on-site 2 hours 12 weeks

SCU Perth Teaching method Duration Frequency

Lecture online 1 hour 12 weeks

Tutorial on-site 2 hours 12 weeks

6 | MNG03218 Managing Information Systems (Session 3, 2019)

Sydney - Hotel School Teaching method Duration Frequency

Lecture on-site 1 hour 12 weeks

Tutorial on-site 2 hours 12 weeks

Melbourne - Hotel School Teaching method Duration Frequency

Lecture on-site 1 hour 12 weeks

Tutorial on-site 2 hours 12 weeks

Studying this unit | 7

Assessment

Assessment overview In order to achieve a passing grade in this unit you must submit all assessment tasks and obtain a score of at least 50% of the total assessment marks for the unit.

Assessment Group/ individual

Learning outcomes

Grading indicator

Min Score Weight

Length/ duration Due

Professional accreditation

1. Report Individual 1, 2, 5 Graded N/A 25% - 05 Dec 2019 11:00 PM

NA

2. Research Proposal

Individual 1, 2, 4, 5 Graded N/A 35% - 23 Jan 2020 11:00 PM

NA

3. Exam: closed book

Individual 1, 2, 3, 4, 5 Graded N/A 40% - Exam Period

NA

Assessment details Assessment 1: Report This assessment is for these students only: Gold Coast; Melbourne - Hotel School; Online; SCU Melbourne; SCU Perth; SCU Sydney; Sydney - Hotel School.

Assessment Group/ individual

Learning outcomes

Grading indicator

Min Score Weight

Length/ duration Due

Professional accreditation

Report Individual 1, 2, 5 Graded N/A 25% - 05 Dec 2019 11:00 PM

NA

Assignment 1

Due: Thursday 5 December 2019

Length: 2,500 words

Weighting: 25%

For this assignment you will have to prepare a paper that critically discusses how organisations apply the strategic use of IS/IT to achieve IS/IT-enabled innovation. Some aspects and issues you may discuss in your paper could include (but are not limited to):

· Discuss at least 4 examples of the use of IS/IT for innovation.

· Highlight some success factors or some lessons learned (i.e., what went wrong?) for your examples.

· Discuss the impacts of internal factors (e.g., organizational, individual, and management factors) and external factors (e.g., market, industry, social, economic, technological and political/policy factors) on the success (or the failure) of IS/IT enabled innovation.

8 | MNG03218 Managing Information Systems (Session 3, 2019)

· Suggest recommendations and guidelines for helping organizations succeed in their efforts to embark on using IS/IT for innovation with good explanation and discussion.

You should apply relevant knowledge discussed in your unit. You should prepare for this assignment by reviewing the literature (i.e. by using ProQuest 5000 and Science Direct databases at http://www.scu.edu.au/library/index.php/) and searching the World Wide Web (i.e. via Google). You should show evidence that you have read at least 10 references, which must be published after January 2013, in the literature (including references from academic and professional publications) to prepare this assignment. A variety of references are expected including books, refereed journals, case studies, newspapers, magazines and electronic references.

Format for Assignment 1

You will be marked on communication as well as content. This is done to emphasise the importance of aiming for effective communication as well as good content – not only here in a university assignment, but also in your day-to-day work. After all, if you do not communicate and present your ideas well, it is much harder to have your ideas accepted by busy colleagues or executives.

Your assignment should contain:

· Title page

· Table of contents

· Introduction

· Main body of report with suitable headings and subheadings

· Conclusions

· Reference list

· Appendices (if relevant).

References: Harvard Referencing Style is required in this subject. Please visit SCU Library website for information (URL: http://www.scu.edu.au/library/finding_info/citing_info.html). You can also contact SCU librarians for assistance.

Marking criteria for Assignment 1

The following specific marking criteria will be used for marking Assignment 1:

Category Specific criteria Maximum

marks

MC 1: Content – clear understanding of issues (20 Marks)

Critically discuss at least 4 examples of organisational attempts at achieving IS/IT enabled innovation.

5

Critically discuss the success factors and lessons learned 5

Critically discuss the impacts of internal and external factors on the success (or the failure) of IS/IT enabled innovation

5

Assessment | 9

Category Specific criteria Maximum

marks

Suggest recommendations and guidelines for helping organizations succeed in their efforts to embark on using IS/IT for innovation with good explanation and discussion

5

MC 3: Use of multiple sources of information and Referencing (3 Marks)

Good research effort evidenced by at least 10 references from a variety of sources; Good integration of references into your discussion; Proper practice of in-text citation and provision of all the cited references in the reference list via applying Harvard Referencing Style

3

MC 4: Communication and Presentation (2 Marks)

Use of study materials; Use of proper terminology; Good structure of the report; Professionally formatted and presented; Being able to clearly express ideas; Clarity of communication with good flow, reasoning and argument; Concise but not over simplifying; Spelling and grammar (use of spell-Checker!)

2

Total marks 25

Assessment 2: Research Proposal This assessment is for these students only: Gold Coast; Melbourne - Hotel School; Online; SCU Melbourne; SCU Perth; SCU Sydney; Sydney - Hotel School.

Assessment Group/ individual

Learning outcomes

Grading indicator

Min Score Weight

Length/ duration Due

Professional accreditation

Research Proposal

Individual 1, 2, 4, 5 Graded N/A 35% - 23 Jan 2020 11:00 PM

NA

Assignment 2

Due: Thursday 23 January 2020

Length: 3,500 words

Weighting: 35%

Assignment topic

The purpose of this assignment is to evaluate your ability to develop a comprehensive implementation proposal for an information system that uses a systems approach. The proposal should be targeted at a potential ‘sponsor’ organisation that will need to be convinced of the appropriateness and effectiveness of the proposed new system.

Choose an information system (e.g., ERP systems, CRM systems, SCM Systems, Management Information Systems, Decision Support Systems, Executive Information Systems, Enterprise Portals, Data Warehouse & Data Mining Applications, Enterprise Collaboration Systems, Knowledge Management Systems), and so on, that you have studied in this unit. Alternatively,

10 | MNG03218 Managing Information Systems (Session 3, 2019)

you may wish to combine features of several systems. Please note for the purpose of this assignment, mobile apps or other e-business and digital enterprise applications should not be used as the chosen information system.

Your assignment should describe the steps of the Systems Development Life Cycle (SDLC) discussed in Topic 4 of the subject. The proposed system must address an identifiable problem/ opportunity that exists in the sponsor organisation and relate to particular aspects of the organisation’s overall strategic directions. It is important that you select the features of your system carefully and justify your selection. Do not just use (be critical of the use of ) the standard features of a commercially available software package. For the purposes of this assignment, try to keep the system that you are proposing to a manageable size.

Your proposed system could help the ‘sponsor’ by:

• improving an existing manual information system • introducing a new information system • creating a new business opportunity • improving organisational productivity.

The sponsor could be:

• top management of your company • an investor • a financial institution which will lend you money • a client who has engaged you as a consultant. • But a sponsor is not the same as the financial sponsor.

Format for Assignment 2

The format of the formal assignment will be:

• Covering letter to sponsor • Title page • Table of contents • Executive summary (1 page) • Introduction • Body of your assignment with suitable headings and subheadings • Conclusions • Reference list (Harvard referencing style is required) • Appendices (including a background of the organisation for your unit assessor!).

References: Harvard Referencing Style is required in this subject. Please visit SCU Library website for information (URL: http://www.scu.edu.au/library/finding_info/citing_info.html). You can also contact SCU librarians for assistance.

Marking criteria for Assignment 2

Category Specific criteria Maximum

marks

Description of organisational context (good brief description of the chosen organisation (e.g., industry, visions, missions, business processes))

2

Discussion of its internal and external operating environments 3

MC 1: Content – clear understanding of issues (30 Marks)

Clearly identify the problem/opportunity for IS/IT 2

Assessment | 11

Category Specific criteria Maximum

marks

Clearly justify your choice of the proposed system (including cost/benefit analysis plus at least one other feasibility studies); Clearly explain how the information system that you are proposing will support the strategic goals of the organisation

4

Present system analysis and system design for the intended system (a managerial viewpoint is sufficient)

4

Explain how the system will be developed, tested and implemented

6

Discuss post-implementation activities 3

Discuss project management, risk management and change management associated with the implementation

6

MC 3: Use of multiple sources of information and Referencing (3 Marks)

Good research effort evidenced by using references from a variety of sources; Good integration of references into your discussion; Proper practice of in-text citation and provision of all the cited references in the reference list via applying Harvard Referencing Style

3

MC 4: Communication and Presentation (2 Marks)

Use of study materials; Use of proper terminology; Good structure of the report; Professionally formatted and presented; Being able to clearly express ideas; Clarity of communication with good flow, reasoning and argument; Concise but not over simplifying; Spelling and grammar (use of spell-Checker!)

2

Total marks 35

Assessment 3: Exam: closed book This assessment is for these students only: Gold Coast; Melbourne - Hotel School; Online; SCU Melbourne; SCU Perth; SCU Sydney; Sydney - Hotel School.

Assessment Group/ individual

Learning outcomes

Grading indicator

Min Score Weight

Length/ duration Due

Professional accreditation

Exam: closed book

Individual 1, 2, 3, 4, 5 Graded N/A 40% - Exam Period

NA

You will be advised of the exam date during the study period. Refer to Examinations (http://www.scu.edu.au/exams) for more information about exams.

You are permitted to bring the following into the exam room: foreign language translation dictionary; 10 A4 sheets of double-sided notes, handwritten or printed, to be handed in with the exam paper. Please Note: foreign language translation dictionaries must be in book form and must be unmarked with no highlighting and no added tabs.

12 | MNG03218 Managing Information Systems (Session 3, 2019)

You are not permitted to bring the following into the exam room: electronic devices such as mobile phones, electronic dictionaries and computers.

Final examination

Exam period: 17–21 February 2020

Weighting: 40%

The final examination is scheduled for the end of the study period. Students will be fully advised during the study period as to when the exam will be held and the format it will take. The exam is not open book. Instead, students will be permitted to take into the exam up to 10 A4 size pages of printed, photocopied and/or handwritten notes front and back (double- sided).

There may be limited choice within a number of short to medium-length questions; and there may be a small case with questions. The examination will cover the entire content of this unit.

Note: Students are permitted to take a hard copy standard English translation dictionary into the examination. Electronic translation dictionaries are not permitted.

Assessment | 13

Timetables

Suggested study timetable Week/

commencing Topic Notes

1 04 Nov 2019

1 Overview & foundation

2 11 Nov 2019

2 Information systems for competitive advantages

3 18 Nov 2019

3 Information systems planning

4 25 Nov 2019

4 Developing and implementing information systems

5 02 Dec 2019

5 Information systems infrastructure management: Hardware, software and networks

Assignment 1 due on Thursday 5 December 2019

6 09 Dec 2019

6 Data resource management

7 16 Dec 2019

Study Week

8 06 Jan 2020

7 Information systems for business operations (Internal & External Relations)-Part 1

9 13 Jan 2020

7 Information systems for business operations (Internal & External Relations)-Part 2

10 20 Jan 2020

8 Information systems for decision support, collaboration and knowledge management

Assignment 2 due on Thursday 23 January 2020

11 27 Jan 2020

9 Security, ethical and global implications of information systems

12 03 Feb 2020

10 Challenges/issues, trends and future directions

13 10 Feb 2020

Revision and Consolidation

14 | MNG03218 Managing Information Systems (Session 3, 2019)