"Digital Business Delivery" presentation

MN7030Session1OMFundamentals.pptx

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Master of Business Administration Digital Business Delivery S1 Fundamentals of OM Professor Nigel Caldwell

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Agenda Introductions: me, the course, how it works and you What is Operations Management and what do Operations Managers do What is the input-transformation output process What can OM offer competitive advantage Trade offs OM strategy as a [coherent] pattern of decisions The 4 Vs How do operations and Processes differ

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Me, MBA, PhD, Director, Professor

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The basics Four weeks of classes Mondays 14.00 to 20.30 – Thursdays 17.30 to 20.30 My office hours Mon 13:00-14:00 and Thurs: 16:30-17.30. Contact me email – [email protected] 2 assessments, group and individual Call me Nigel

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Assessment Group work 30% Deadline Monday 13 th February Monday classes Tuesday 14 th February Tuesday classes Individual assignment 70% Deadline Sunday 5 th March

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Activities of OM where digital adds value Weeks 2-6 Weeks 7- 8 Weeks 9, 10, 11

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So – introducing you - 1. Please say your name so we can all hear it – a basic but v. important skill 2. Do you have some work experience to talk about or what were you doing or what course were you studying or anything else … 3. What do you know about operations management?

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Agenda Introductions: me, the course, how it works and you What is Operations Management and what do Operations Managers do What is the input-transformation output process What is the process hierarchy How do operations and Processes differ

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What do I have to study OM? Operations function typically accounts for the majority of assets Largely determines the unit cost of the good or service sold More importantly the way operations are run also determines the day-to-day service levels we offer customers in terms of quality, quantity, and time.

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Operations Management OM is the activity of managing the resources that create and deliver services and products . What do OM Managers do? Directing the overall strategy of the operation Designing the operations services .. products and processes. Planning and controlling process delivery Developing process performance – developing capabilities to improve process performance

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Most operations produce products and services

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Input Output model of operations

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Inputs and outputs at Pret a Manger

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Input Output model of operations

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The three basic functions

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OM relationship with other functions

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Trade Offs

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Order winners and qualifiers

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Class exercise: using the four D’s framework Visualise IKEA Think of all the activities (processes) that IKEA do Allocate those activities to either Direct, Design, Deliver and Develop Digital opportunities?

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What we covered Introductions: me, the course, how it works and you What is Operations Management and what do Operations Managers do What is the input-transformation output process Trade offs and competitive / value adding priorities The 4Vs – there is no such thing as best practice!

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What is operations management? Managing the resources that create and deliver services and products What do OM managers (whatever their title) do? Direct, Design, Deliver and Develop operations Input-Output transformation Transformed resources and transforming resources create output services/products The process [analysis] hierarchy At the level of the Network or the flow between process or the process flow between resources (people and facilities) How do Operations and Processes differ? All operations processes transform but differ according to the 4Vs model

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Master of Business Administration Digital Business Delivery Professor Nigel Caldwell

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DATE	INDICATIVE CONTENT
	Directing digital operations

31 January	Fundamentals of Operations
31 January	Introduction: GSBL MBA game
03 February	Designing, mapping and improving Processes

	Developing digital operations
07 February	Value creation: Manufacturing/SC
07 February	Value creation; Services
10 February	Value creation: Digital Networks

	Delivering digital operations
14 February	Planning & control: Inventory and ERP systems
14 February	Supply chain Management
17 February	Assessment 1 Group presentations this week

	Designing digital operations
21 February	Lean operations and Quality Management
21 February	Innovation, Design and Technology enablement
24 February	Managing for Value creation in Projects, Knowledge Management and Resilience, Review and Reflections

	Assessment 2 due by Thursday 10th March 3pm

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