Leadership and Management

Bounce Fitness Organisational Culture and Values

Mission Statement

The Centres will serve the community with quality, comprehensive, unique, and distinctive health

programs and services. The employee team will expand upon the preventive services while improving

the quality of life among participants through health and fitness services utilising state of the art

equipment and practices. These programs will reflect members’ needs and be financially viable for all

stakeholders.

Vision Statement

Bounce Fitness is committed to an expanding role as a premiere provider of wellness integrated

services. Through the evolvement of an empowered employee culture and the creative acquisition and

use of resources, we will develop and implement comprehensive programmes and services appealing

to all.

Values

Integrity

We hold ourselves and co-workers accountable for building trust with our members and each other by

being honest, ethical and consistent in what we say and do.

Teamwork

We are committed to empowering our internal teams and external members with the appropriate

resources to effectively achieve our common vision.

Accountability

We hold ourselves and our co-workers accountable for our behaviours and responsibilities as they

affect us, our members and our culture.

Quality

We are committed to continually leading the fitness industry by providing the highest standards of

quality to our members, through services, programs, and community relations.

Culture

Philosophy

Our philosophy at Bounce Fitness is to provide the very best experience for each of our customers. We

believe fitness should be fun and as individual as each of our members. That’s why we provide free

ongoing support throughout our client’s fitness journey.

Leadership

We are leading the fitness industry by employing only the best professionals in the industry. Our Fitness

Instructors are all athletes who have competed professionally throughout their careers. They are

friendly, knowledgeable and work tirelessly to positively influence each of our members.

Change

We pride ourselves to conduct change in any area of the business practice that does not have a positive

effect or sign of growth for the members of Bounce Fitness. We believe change starts at the top so our

Managers perform ongoing research to ensure we are up to date with the latest equipment, training

techniques, technology and operational practices.

Customer Care

We conduct regular feedback and really listen to our members. Every Bounce Fitness employee prides

themselves in taking the time to make sure members know they are supported to achieve their fitness

goals. Our Managers have an open-door policy and work in an office at the front of each Bounce Fitness

Centre, so they can regularly interact with members.