Management Information System 4

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As Uber’s CEO, it’s my job to set our course for the future, which begins

with building a company that every Uber employee, partner and customer

can be proud of. For that to happen, we have to be honest and

transparent as we work to repair our past mistakes.

I recently learned that in late 2016 we became aware that two

individuals outside the company had inappropriately accessed user data

stored on a third-party cloud-based service that we use. The incident did

not breach our corporate systems or infrastructure.

Our outside forensics experts have not seen any indication that trip

location history, credit card numbers, bank account numbers, Social

Security numbers or dates of birth were downloaded. However, the

individuals were able to download files containing a significant amount of

other information, including:

The names and driver’s license numbers of around 600,000 drivers in

the United States. Drivers can learn more here.

Some personal information of 57 million Uber users around the world,

including the drivers described above. This information included names,

email addresses and mobile phone numbers. Riders can learn more

here.

At the time of the incident, we took immediate steps to secure the data

and shut down further unauthorized access by the individuals. We

subsequently identified the individuals and obtained assurances that the

downloaded data had been destroyed. We also implemented security

measures to restrict access to and strengthen controls on our cloud-based

storage accounts.

You may be asking why we are just talking about this now, a year later. I

had the same question, so I immediately asked for a thorough

investigation of what happened and how we handled it. What I learned,

US — Nov 21, 2017

2016 Data Security Incident

Written by Dara Khosrowshahi, CEO

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particularly around our failure to notify affected individuals or regulators

last year, has prompted me to take several actions:

I’ve asked Matt Olsen, a co-founder of a cybersecurity consulting firm

and former general counsel of the National Security Agency and

director of the National Counterterrorism Center, to help me think

through how best to guide and structure our security teams and

processes going forward. Effective today, two of the individuals who

led the response to this incident are no longer with the company.

We are individually notifying the drivers whose driver’s license

numbers were downloaded.

We are providing these drivers with free credit monitoring and identity

theft protection.

We are notifying regulatory authorities.

While we have not seen evidence of fraud or misuse tied to the

incident, we are monitoring the affected accounts and have flagged

them for additional fraud protection.

None of this should have happened, and I will not make excuses for it.

While I can’t erase the past, I can commit on behalf of every Uber

employee that we will learn from our mistakes. We are changing the way

we do business, putting integrity at the core of every decision we make

and working hard to earn the trust of our customers.

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