management case analysis
alnnrye
minicase.docx|
Identification of key issues (incl. clear and justified rationale for issue selection) |
30% |
|
Clarity, depth, and logic for issue response (incl. critical evaluation of the probable outcomes, and the advantages/disadvantages of the chosen responses) |
30% |
|
Integration of theory/content from class lectures and assigned materials to resolve the issue |
30% |
|
Adherence to style guidelines (grammar, format, layout, word count, etc.) |
10% |
Clearly identify what you think the main problems or issues are that need to be solved, and articulate why they are important to tackle
Articulate a solution for each of these problems or issues
Evaluate the advantages and disadvantages of your proposed solution
Case 1: Email
To: Chris Perillo
From: Brenda Marko, Finance Manager
Date: October 22 Hi Chris,
Welcome aboard. It is great to have you at the helm and I look forward to working with you. By now you may have seen the financials for the last quarter and as you will have noticed, our operational costs are quite high. One of the reasons for this is that Thomas your predecessor introduced an allowance that our sales and customer service personnel could use, within reason, to entertain our current and potential customers. The idea was that the allowance would be spent on coffees, dinners and drinks. Recently, I have noticed that staff are spending money on paying for golfing, cruises, dining in fancy restaurants, etc. I personally feel that we need to put a stop to this. I tried talking to our CEO Malcolm on his last trip to Melbourne, but Malcolm did not seem to think it was necessary. I am glad that you are on board and hope that you can address this issue immediately. To give you a heads up, any changes to the allowance or how it is being spent is not going to go down well with the Customer Services Manager, Jay.
Case 2: Voicemail
"Hi Chris, this is Judy from HR. I hope you are settling well into your job. I know you are probably still getting your head around things, but I needed to speak to you about an urgent matter. Recently, I have had a couple of complaints from staff members (whose names I need to keep confidential) about Josh who is a Team Leader in the IT department. The staff members feel that they are often taken from one project and put on to another project without understanding why this deployment has happened. They feel that this has been happening quite often recently and this is causing them a fair bit of stress as it takes time to get up to speed with the new project and they feel that Josh does not understand this and expects them to hit the ground running. While they have tried to talk to him about this issue, but they feel that he simply brushes off their concerns by saying that he is also having to do the same himself. I think that you need to speak to the IT Manager and address the issue. I feel that if you don’t act soon, we may end up losing some good experienced staff members. ” [End of message]
Case 3: Email
To: Chris Perillo
From: Jo Philips, Chief Operating Officer Australia
Date: October 24 Hi Chris,
