Business Management – Customer Relations Executive Summary – Due Fri 11/19

profiletwinkletoes
MindTools-HowtoCreateCustomerJourneyMaps-StrategyTools.pdf

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Worksheet

© Copyright Mind Tools Ltd, 2006-2019.Please feel free to copy this sheet for your own use and to share with friends, co-workers or team members, just as long as you do not change it in any way.

For information about Customer Journey Mapping, visit www.mindtools.com/customer-journey-mapping.

Stages of a Customer’s Journey

Customer’s emotions

Customer Journey Mapping T O U C H P O IN

T S

  • MindTools - How to Create Customer Journey Maps - Strategy Tools
  • CON_Customer-Journey-Mapping-Worksheet
  1. Happiness Situation 10404:
  2. Happiness Situation 10406:
  3. Happiness Situation 10407:
  4. Happiness Situation 10408:
  5. Happiness Situation 10409:
  6. Happiness Situation 104010:
  7. Happiness Situation 104011:
  8. Happiness Situation 10405:
  9. Happiness Situation 104012:
  10. Happiness Situation 104013:
  11. Happiness Situation 104014:
  12. Happiness Situation 104015:
  13. Happiness Situation 104016:
  14. Happiness Situation 104017:
  15. Happiness Situation 104018:
  16. Happiness Situation 104019:
  17. Happiness Situation 104020:
  18. Happiness Situation 104021:
  19. Happiness Situation 104022:
  20. Happiness Situation 104023:
  21. Happiness Situation 104024:
  22. Happiness Situation 104025:
  23. Happiness Situation 104026:
  24. Happiness Situation 104027:
  25. Happiness Situation 104028:
  26. Happiness Situation 104029:
  27. Happiness Situation 104030:
  28. Happiness Situation 104031:
  29. Happiness Situation 104032:
  30. Happiness Situation 104033:
  31. Happiness Situation 104034:
  32. Happiness Situation 104035:
  33. Happiness Situation 104036:
  34. Happiness Situation 104037:
  35. Happiness Situation 104038:
  36. Happiness Situation 104039:
  37. Happiness Situation 104040:
  38. Happiness Situation 104041:
  39. Happiness Situation 104042:
  40. Happiness Situation 104043:
  41. Happiness Situation 104044:
  42. Happiness Situation 104045:
  43. Happiness Situation 104046:
  44. Happiness Situation 104047:
  45. Happiness Situation 104048:
  46. Happiness Situation 104049:
  47. Happiness Situation 104050:
  48. Happiness Situation 104051:
  49. Happiness Situation 104053:
  50. Happiness Situation 104054:
  51. Happiness Situation 104055:
  52. Happiness Situation 104056:
  53. Happiness Situation 104057:
  54. Happiness Situation 104058: