Homework Question

Internal communication: Medium

For the company to be in a position to address the employees' concerns, the company's CEO should be focusing so much on communicating with all the employees internally. In most cases, it can be through a memo. The memo must be made public. However, it is supposed to be sent through email to reach the employees in a more efficient way and manner. The read receipts for all recipients must be considered since this will help know those who have read the message and those who have not read it. Three considerations should be considered before choosing a medium. These include control, constraints, and richness (Cardon, 2016, pg. 190). 

However, the most basic communication way is having face-to-face communication, which is one of the most realistic, especially for this scenario. Different employees work in the various departments of the company. And therefore, the medium of communicating amongst all the employees must be a memorandum which is supposed to be written so that the message can reach employees at the same time. Various benefits may accrue from a company that is using this medium of communication, and this is because there are recordings of communication. 

Internal communication: Audience

           The targeted audience for the communication is all employees of the company and the CEO. This is to make sure that the company's brand is turned into a healthier and pleasant working station so that they can work and deliver on the company's goals. There was an employee who can be regarded as anonymous. There was the letter's publication to the CEO so that any reactions and changes are supposed to be addressed wholly, and the whole company should adopt it. Some employees are discontented and they are discouraged in these present times. In some instances, they may feel that they are not fully put into considerations by the upper management. It is essential that all the targeted audience feel respected, and all their views are being considered to feel the company's ownership, (Geller, J. S. (n.d.).

Internal communication: Message

           The medium, which is the memo, will address all concerns addressed in the letter and published on an online platform. The message must start with very enticing words such as all the employees' complaints are taken very keenly. The company is working towards making the workplace a significantly better place to work for all the employees. There are plans of initiating meetings that will be held regularly with the senior management in a few days to come. The first issue that will be addressed will address the necessities, such as the employees' accountability, especially those who are categorized as underperforming. This is because performance is paramount in the company. Having seniors in the meeting can be constructive because they will address some underperforming issues that can be due to negligence or poor working conditions. This will help the employees in the next meeting not to be said that they are underperforming. This is in terms of making necessary adjustments in the company. All the employees will be opened to all this discussion, (Heathfield, S. M. (n.d.).

There will be an addition of positivity within the company. This is mainly when things address improving quality and enhancing communication since this will bring positive impacts to the company. This is important, especially in terms of the inputs, especially to employees on the ground. The CEO must address all that the employees have written, and all the CEO should take all these issues with a lot of seriousness because they have impacts on the company. 

I must add to the memo that for advancing the RIM's betterment to be a conducive working environment for all the workers, it is essential to pay attention to workers' creativity that they put forth to the company. I want to start implementing the brainstorming of ideas in the forthcoming meeting with senior managers. This will be geared towards ensuring that an organization's goals will be achieved in the best manner possible for the betterment of the company. To further improve the operation, I will encourage the employees to provide their feedback without any fear openly. The issue concerning open letter has been looked into with a lot of seriousness and will be handled with care and urgency to improve employees' confidence. All the concerns that employees had raised in the previous meetings and interactions will be looked into and come up with a better resolution during the meeting with senior managers. The feedback will be timely provided to improve the working experience with our workers. All the issues that have arisen or will be in the future will be handled with the weight it deserves, (Geller, 2019)

           In the internal memo, the change that should be considered in management principle is the principle of Top-down, which is currently used. As it has been realized in the past, there has been an issue in the RIM, which has always started from the top management and crawled down the chain. The senior managers must acknowledge the errors that arise and work towards providing adjustments that will bring better results. Another area that should be keenly looked into and consider is employees' inputs and ideas, which will reduce the turnover of employees and improve their sense of responsibility, hence productivity.

Internal communication: Needs and development

           For there to be a successful implementation of change within the management of RIM by the CEOs, it is essential to consider the needs and development of their workers. There is a need to look at the internal communication memo that is written to the employees of RIM where the CEO's should be keen in understanding the needs put forth by the employees that need to be addressed. The issues are also to be addressed in time. The period at which the issues will be addressed needs to be communicated, and the plans for the implementation of changes also need to be stipulated. There is a need to learn of employees' values, needs, and priorities if one needs to be a successful business communicator. The company CEOs are putting a lot of seriousness on the anonymous letters written to encourage them to communicate freely. 

Internal communication: Support

           Continuous support for the employees is key to facilitating the implementation of any change within an organization. For a successful change, there should be a lot of f commitment from both the executives and senior managers regardless of whether the change will take place in the whole organization or a specific department. Senior managers play a pivot role in assisting all the other employees in accepting the change being made within an organization. For positive change, there should also be continuous involvement feedback from the employees regarding the change to feel part of the change. By employing this strategy, RIM's CEOs and the senior managers will be better positioned to distinguish between the changes working from those that are not, (Craig, 2017)

Internal communication: Conflict

           I many cases, any change and efforts put forth to facilitate change within any organization are always met with conflicts. Implementation of change without putting forth proper communication for the organization's change is most likely to create conflicts with the employees. If an organization assigns a new duty to employees without providing adequate and reliable instructions, there will be confusion, interrupting good productivity. With the current struggles within the RIM, the improperly communicated internal memo will worsen the situation. In my opinion, the best way to facilitate change without arising many conflicts is through having a written communication to all the employees within an organization. The communication also needs to be done promptly to improve its effectiveness, (Bosworth, 2016).

References

Bosworth, P. (2016). The Power of Good Communication in the Workplace. Retrieved from Leadership Choice: https://leadershipchoice.com/power-good-communication-workplace/

Craig, W. (2017, August 29). How Positive Employee Morale Benefits Your Business. Retrieved from Forbes: https://www.forbes.com/sites/williamcraig/2017/08/29/how-positive-employee-morale-benefits-your-business/#2a5b5fa72549

Geller, J. S. (2019, June 30). Open letter to BlackBerry bosses: Senior RIM exec tells all as company crumbles around him. Retrieved from BGR: https://bgr.com/2011/06/30/open-letter-to-blackberry-bosses-senior-rim-exec-tells-all-as-company-crumbles-around-him/

Geller, J. S. (n.d.). Open letter to BlackBerry bosses: Senior RIM exec tells all as company crumbles around him. Retrieved from BGR: https://bgr.com/2011/06/30/open-letter-to-blackberry-bosses-senior-rim-exec-tells-all-as-company-crumbles-around-him/

Heathfield, S. M. (n.d.). Executive Support and Leadership in Change Management. Retrieved from The Balance Careers: https://www.thebalancecareers.com/executive-support-and-leadership-in-change-management-1917803