Managing Difficult Conversations

Milestone One Guidelines and Rubric.html

WCM 620 Milestone One Guidelines and Rubric

For this milestone, you will complete a draft of the first two sections of your final project based on the final project case study.

The following critical elements must be addressed:

1. Overview: Summarize the pattern of facts leading up to this interpersonal conflict, identifying the stakeholders in the conflict.
2. Conflict Analysis: In this section, you will analyze the transcripts provided and determine how stakeholders’ self-perception and communication practices influenced the conflict. Be sure to address the following:
   1. Assess how the stakeholders’ self-perception influenced the conflict. Provide specific examples to support your assessment. In other words, how might the involved stakeholders’ self-perceptions be at odds with how others see them?
   2. Describe the communication practices, implicit or explicit, that were used. What implications did they have for the conflict?
   3. Assess how communication practices might be changed to de-escalate the conflict. Provide specific examples to support your assessment.

What to Submit

Your paper should be 2 to 3 pages in length with double spacing, 12-point Times New Roman font, and APA formatting.

Milestone One Rubric

Criteria	Proficient (100%)	Needs Improvement (70%)	Not Evident (0%)	Value
Overview: Pattern of Facts	Summarizes the pattern of facts leading up to this interpersonal conflict, identifying the stakeholders in the conflict	Summarizes the pattern of facts leading up to this interpersonal conflict, identifying the stakeholders in the conflict, but summary is verbose or contains inaccuracies	Does not summarize the pattern of facts leading up to this interpersonal conflict	23
Conflict Analysis: Stakeholders’ Self-Perception	Assesses how the stakeholders’ self-perception influenced the conflict and provides specific examples to support assessment	Assesses how the stakeholders’ self-perception influenced the conflict and provides examples to support assessment, but assessment is cursory or contains inaccuracies, or examples are not specific or relevant to argument	Does not assess how the stakeholders’ self-perception influenced the conflict	23
Conflict Analysis: Communication	Describes the communication practices, implicit or explicit, that were used and their implications for the conflict	Describes the communication practices, implicit or explicit, that were used and their implications for the conflict, but description is cursory or contains inaccuracies	Does not describe the communication practices, implicit or explicit, that were used and their implications for the conflict	23
Conflict Analysis: De-escalate the Conflict	Assesses how the communication practices might be changed to de-escalate the conflict, providing specific examples to support assessment	Assesses how the communication practices might be changed to de-escalate the conflict, providing examples to support assessment, but assessment is cursory or contains inaccuracies, or examples are not specific or relevant to argument	Does not assess how the communication practices might be changed to de-escalate the conflict, providing examples to support assessment	23
Articulation of Response	Submission has no major errors related to citations, grammar, spelling, syntax, or organization	Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas	Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas	8
Total:	100%