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The use of the tracer method is vital in evaluating implemented strategies and to track their progress. These tools will be employed on the individual employees, the entire organization and on the individual new strategy. This project will use three main tracers; patient readmission rates for the first thirty days, patient satisfactory levels and through internal employee surveys on the newly implemented strategy.

In a survey conducted in 2014, three researchers found out that majority of health administrators use readmission records as insights into taking action and improving their internal systems (Kvedar et al., 2014). With the new staff revitalization project, Mary Manning Walsh has the goal of reducing patient readmissions by 35%. To evaluate the new implementation’s effectiveness, the organization will check on the readmission rates of patients for the four weeks. This will inform the number of patients on whom medical interventions have failed. Although the final record will focus on the thirty days, the implementing team will follow this in small bits, after every one week. Here, data will be captured from patient records keyed in the facility registry.

Patient satisfaction rate is the most genuine determination of the performance of hospital programs as patients are the primary beneficiaries of these new strategies. In a study conducted in India, the more positive patients feel about an intervention, the more they are likely to respond well to medical treatment (Batbaatar et al., 2017). Data of how patients feel about the changes will be conducted from each patient upon being discharged. This therefore means that information will be given every day as we have many patients being released on a daily basis. Patients will give their information through patient feedback forms issued by the front office department, through our website, through phone calls and through our online patient forums.

Second to the patients, health workers are key beneficiaries of efficient working systems and staff motivation schemes. Our strategy will therefore have a great impact on them and getting feedback from the operatives will accurately tell on its effectiveness. This feedback from employees will be collected through our internal chat groups and through departmental meetings. The data will be collected weekly. Satisfaction of healthcare was attributed to successful interventions in Savannah in 2016 (Bohman et al., 2017).

Plan Evaluation

This plan is effective and is bound to help Mary Manning Walsh realize its goal of reducing hospital readmissions through successful health interventions based on a motivated staff. Its effectiveness is based on several key features. First, the plan provides for the collection of feedback from the primary beneficiaries of the new strategy, the patients and the healthcare givers. This means that feedback will be accurate and the corrections suggested beneficial to the satisfaction of the two parties.

Secondly, the frequency of the feedback, collection data of data every day with regards to the patients discharged and employees as well as the review of medical details of patients and, the appropriateness of feedback channels ensure that feedback collected is timely. This results into appropriate corrective actions by the implementing teams. For instance, patient satisfactory rates collected through the various platforms will inform the agenda of the weekly departmental meeting of staff members.

Additionally, the evaluation plan laid above is not complicated and is therefore easy to use. This is based on the fact that most of our patients who come in are familiar with our social platforms where they can air their concerns. There is also an existing culture of openness in communication and teamwork making it easy for the staff to cooperate on the evaluation goals especially on giving their genuine feedback over the newly implemented strategy.

References

Batbaatar, E., Dorjdagva, J., Luvsannyam, A., Savino, M. M., & Amenta, P. (2017). Determinants of patient satisfaction: a systematic review. Perspectives in public health, 137(2), 89-101.

Bohman, B., Dyrbye, L., Sinsky, C., Linzer, M., Olson, K., Babbott, S., & Trockel, M. (2017). Physician well-being: the reciprocity of practice efficiency, culture of wellness, and personal resilience. NEJM Catalyst.

Kvedar, J., Coye, M. J., & Everett, W. (2014). Connected health: a review of technologies and strategies to improve patient care with telemedicine and telehealth. Health Affairs, 33(2), 194-199.