Artifacts 3

Running Head: MIDTERM 1

MIDTERM 4

Midterm James Walker

MGMT 604

Professor Tim Davis

06/28/2020

Question 1

Effective crisis management is the measure of how the leadership of a decision maker is either good or bad. How the leaders approach a crisis differs from one decision make to another, but the end result will be the measure of how the leader is effective or not. However, there are certain elements of crisis management or mitigation that determines which an effective decision-maker is, and which one is not. Good decision-makers can manage or confound a crisis after carefully examining the situation before them and gaining the full awareness of the situation. It is true understanding the situation that they can gather data and facts on who to approach the crisis tactfully (Park, 2017). Effective decision-makers manage and confound a crisis by practicing creativity and adaptability. They can think fast and creatively and by having all the ideologies of the involved parties before undertaking the solution to the crisis. In solving a crisis, communication is critical, and this is, without a doubt, an art that decision-makers have mastered. They can communicate to gather data and information regarding the crisis beforehand and this information will be critical in leading the solving of the issue. All these collectively, contribute to managing or confounding of the crisis and restoring normalcy.

Question 2

As clearly stated in question one above, communication is a crucial part of decision-makers in their bid to manage and confound crisis. Effective communications have a positive impact in an organization during crisis events. Maintaining a good communication with clients, colleagues, and the media during a crisis helps the organization maintain their reputation even when negative forces are trying hard to taint it. Again, effective communication is essential in organizational crisis management in order to pass critical information to all the stakeholders and let them know all the happenings and misunderstandings around the company at that particular moment. This will ensure that they give their support as much as they can to help manage or confound the crisis at hand. An effective communication plan by an organization during a crisis lessens the chances of the stakeholders being fed with misleading information that may worsen the crisis at hand even more. A good disaster management plan includes a post disaster management plan that ensures that after the crisis has been solved, all other components of the organizations are brought to normalcy within a shorter period of time. This ensures that the organization continues with their normal day activities without issues (Ulmer et al., 2017).

References

Park, H. (2017). Exploring effective crisis response strategies. Public Relations Review, 43(1), 190-192.

Ulmer, R. R., Sellnow, T. L., & Seeger, M. W. (2017). Effective crisis communication: Moving from crisis to opportunity. Sage Publications.