Information Technology

Question 1. As discussed in Chapter 1 of your textbook, in your own words, please explain to me, by way of a well written and fluid essay response, the top five concerns of management (to include examples)? Moreover, please explain to me the five most influential ITs (please provide examples). How can these influential ITs be leveraged to address the aforementioned top five concerns of management? (please provide examples that will defend/support your position) (50 points)

Top Management Concerns and Influential ITs

Management and Technology Trends for IT Executives https://www.compact.nl/en/articles/management-and-technology-trends-for-it-executives/

Question 2. In your own words, please explain to me, your professor, why the Internet is considered a Disruptive Technology and not a Revolutionary Technology. Please support your essay exam response with several examples. (50 points)

Question 3. This essay question has two parts. Each part is worth 25 points.

PART A: Traditional retailers spend a considerable amount of money to maintain an inventory of products and provide salespeople to service in-store customers . In your own words, please explain to me, by way of a well written and fluid essay response if it is unethical for customers to “ showroom ” these retailers, taking advantage of their services but then ultimately purchasing the product online from a retailer that doesn’t provide these services? Please defend your essay response with several valid examples .

PART B: Search YouTube and Twitter for customer complaints about Comcast. Some are straightforward complaints about service while others can perhaps be described as angry rants, containing profanity, threats, and highly emotional tirades. In your own words, please explain to me, by way of a well written and fluid essay response, whether or not companies should attempt to respond to all types of negative sentiment expressed on social platforms ? If no , what should the criteria be for deciding when and when not to respond? If yes , how should companies respond to these highly emotional expressions of customer angst?

Question 4. As my Chief Technology Officer (CTO) I need to send you an email and I don’t understand how my electronic message ends up in your inbox. Please explain how my email message composed to you (MS Outlook) ends up in your email application inbox (Yahoo, Gmail, Hotmail)? Please frame your conversation with me by leveraging the OSI Model as your point of reference. (25 points)

Question 5. As discussed in Chapter 8 of your textbook, in your own words, please explain to me, by way of a well written and fluid essay response, the fundamental differences between Web 1.0, Web 2.0 (“The Social Web”) and Web 3.0 (“The Semantic Web”). Moreover, please describe the fundamental changes that need to take place before the semantic web concept becomes widespread. What role might Artificial Intelligence play in the semantic web? (25 points)

Web 2.0, Social Networks and E-commerce as Marketing Tools

http://www.scielo.cl/scielo.php?script=sci_arttext&pid=S0718-18762014000100006

Question 6. In your own words, please explain to me, by way of a well written and fluid essay response, the role does database management and data warehouse management play in managing data as a business resource? Please discuss how companies in various industries are using the

insights from data analytics to achieve significant outcomes in customer satisfaction and retention, operational efficiency, financial processes, and/or risk, fraud, and compliance management. (50 points)