Root Cause Analysis

MGT 4399:​ Quality Management

Module 5 Journal: ​Root Cause Analysis Guidelines and Rubric

In this journal, you will continue to build your understanding of the DMAIC methodology of quality management by applying the skills and knowledge you have learned in this module to the process you have been exploring throughout the previous modules’ journals. Specifically, you will apply a Lean root cause analysis tool such as the 5 Whys, fishbone diagram, Pareto chart, Failure Mode and Effects Analysis (FMEA), scatter plot diagram, etc. For this journal assignment, be sure to include the following:

● Identify the process problem ● Apply a Lean root cause analysis tool to reduce the problem to its logical root cause solution ● Determine the root causes

Guidelines for Submission:​ Your journal entry should include either an attachment or link to a diagram, bulleted list, flowchart, or bar graph of the problem and solution depending on the tool selected.

Instructor Feedback:​ This activity uses an integrated rubric in Blackboard. Students can view instructor feedback in the Grade Center.

Rubric Criteria Exemplary (100%) Needs Improvement (75%) Not Evident (0%) Value

Process Problem

Identifies the process problem. N/A Does not identify the process problem. 10

Lean Root Tool

Applies a Lean root cause analysis tool.

Application of a Lean root cause analysis tool is unclear or inappropriate.

Does not apply a Lean root cause analysis tool.

40

Root Cause

Determine the root causes. Root causes are unclear or inaccurate. Does not determine the root causes. 40

Mechanics No grammar or spelling errors that distract the reader from the content. All sources used are cited using APA Style, 6th ed.

Minor errors in grammar or spelling that distract the reader from the content. All sources used are cited using APA Style, 6th ed.

Major errors in grammar or spelling that distract the reader from the content and/or errors made in citing sources using APA Style, 6th ed.

10

MGT 4399:​ Quality Management

Total = 100%