Identify a Process Improvement Project

MGT 4399: ​Quality Management

Module 1 Journal: ​Identify a Process Improvement Project ​Guidelines and Rubric

The journal exercises in this course should reinforce your understanding of the Quality Management DMAIC methodology which will greatly assist you in passing the LSSGB certification exam. You will identify a process you are familiar with that could serve as an example of a project that could benefit from DMAIC process improvement. You will refer back to this example throughout the course as you continue to learn about the DMAIC methodology of quality management.

In this journal assignment, you are going to identify a process with which you are familiar, and identify a need for improvement in that process. For example, think about the process for pizza order and delivery illustrated with the process map below from Example 4.2 in ​An Introduction to Six Sigma & Process Improvement. ​Imagine the entire process from a customer ordering a pizza from the restaurant and all the subsequent activities that take place until the pizza is delivered to the customer.

For this journal assignment, you are going to describe all the activities in a process, just like the pizza ordering and delivery process illustrated above. Specifically, be sure to address the following:

● Identify a process with which you have experience and to which the DMAIC methodology for process improvement could be applied, and explain why (e.g., pizza order and delivery process (illustrated in the process map image above)).

MGT 4399: ​Quality Management

● Explain the high-level processes involved in completing some specific task(s) (e.g., the process of taking a pizza order, or cooking the

pizza, or delivering the pizza). ● Describe some inefficiency, problem, or other areas that you think could be improved in those processes for that task. For example, see

the image above. The order taker did not verify the customer order, delivery address, or payment method–all of which will create inefficiencies in the process that will adversely affect the quality and cost if the order is written incorrectly, the address is recorded incorrectly, or the customer wants to pay in a method that the delivery staff cannot accept.

Guidelines for Submission:​ Your journal should be 1 to 2 paragraphs in length. Instructor Feedback:​ This activity uses an integrated rubric in Blackboard. Students can view instructor feedback in the Grade Center.

Rubric Criteria Exemplary (100%) Needs Improvement (75%) Not Evident (0%) Value

Process

Explains why the DMAIC methodology for process improvement could be applied to a specific process.

Explains why the DMAIC methodology for process improvement could be applied to a specific process, but lacks in detail or clarity.

Does not explain why the DMAIC methodology for process improvement could be applied to a specific process.

30

Task Explains the high-level processes involved in completing some specific task.

Explains the high-level processes involved in completing some specific task, but lacks in detail or clarity.

Does not explain the high-level processes involved in completing some specific task.

30

Inefficiency or Problem

Describes an inefficiency, problem, or other area that could be improved in the processes for a specific task.

Describes an inefficiency, problem, or other area that could be improved in the processes for a specific task, but lacks in detail or clarity.

Does not describe an inefficiency, problem, or other area that could be improved in the processes for a specific task.

30

Mechanics No grammar or spelling errors that distract the reader from the content. All sources used are cited using APA Style, 6th ed.

Minor errors in grammar or spelling that distract the reader from the content. All sources used are cited using APA Style, 6th ed.

Major errors in grammar or spelling that distract the reader from the content and/or errors made in citing sources using APA Style, 6th ed.

10

Total 100%