Kitchen Heaven Project Case Study (Part 3)

MGT-440-T3-Quality.xlsx

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Table 1

	Quality Template
	Success Measures	Who needs the information?	Why do they need it?	How timely and accurate must the information be?	How will the measure be validated?	Assumptions	Format	Media
Goal
To expand Kitchen Heaven's operations and take advantage of the organization's increasing sales.	Increase the number of Kitchen Heaven stores to 50	Kitchen Heaven Stockholders Kitchen Heaven Employees Kitchen Heaven Management	To ascertain the successful completion of the project.	The information should be accurate and relayed on time to allow stakeholders to implement corrective actions if necessary.	An audit will be conducted to ensure that the new store is opened within the specified time and budget.	The organization will get stakeholder buyin and support for the project.	N/A	Face to Face/ Virtual Meetings
	Have a payback period of 19 months, with an IRR [internal rate of return] of 6 percent.	Kitchen Heaven Stockholders Kitchen Heaven Employees Kitchen Heaven Management	To acertain if the project has met the projected ROI.	The information should be accurate and relayed on time to allow stakeholders to implement corrective actions if necessary.	Also, an audit will be conducted to see if the new store meets the set financial objectives wihtin the set deadline.	Also, the market in Colorado Springs will be good enough to support the proejcted sales.	N/A	Face to Face/ Virtual Meetings
Purpose
To open Kitchen Heaven's 50th store 6 months from now.	Opening of new store by Feb 1 with a grand party.	Kitchen Heaven Stockholders Kitchen Heaven Employees Kitchen Heaven Management	To ascertain if the project has been completed by the set deadline.	The information should be accurate and relayed on time to allow stakeholders to implement corrective actions if necessary.	The project sponsor will commission the new store on the agreed date.	The organization will get a lease on suitable property on time.	N/A	Face to Face/ Virtual Meetings
	Ensuring the opening coincides with the Garden and Home Show Conference.	Kitchen Heaven Stockholders Kitchen Heaven Employees Kitchen Heaven Management	To ensure the conference provides an avenue for promoting the new store.	The information should be accurate and relayed on time to allow stakeholders to implement corrective actions if necessary.	Also, a check will be made to ee if the Garden and Home Show Conference contributes to promoting and advertising the new store.	Also, the development of the project will adhere to the budget and time constraints.	N/A	Face to Face/ Virtual Meetings
Outcomes
To create a new store based on the estimated budget within 6 months.	Establishment of a new Kitchen Heaven store in Colorado Springs.	Kitchen Heaven Stockholders Kitchen Heaven Employees Kitchen Heaven Management	To ascertain the successful completion of the project.	The information should be accurate and relayed on time to allow stakeholders to implement corrective actions if necessary.	The project team will monitor the development and commissioning of the new store and submit a detailed report on the same.	Local authorities will authorize the project and faciltiate any necessary licenses.	N/A	Face to Face/ Virtual Meetings
To have a Grand Opening celebration for the store.	To have a trade show booth at the Garden and Home Show Conference.	Kitchen Heaven Stockholders Kitchen Heaven Employees Kitchen Heaven Management	To ensure the conference provides an avenue for promoting the new store.	The information should be accurate and relayed on time to allow stakeholders to implement corrective actions if necessary.	Also, the project team will ensure there are Kitchen Heaven representatives in the Garden and Home Show Conference to promote the new store.	Also, the Garden and Home Show Conference will be held during the set date.	N/A	Face to Face/ Virtual Meetings
To have a payback period of 19 months, with an IRR [internal rate of return] of 6 percent.	To meet or surpass the projected ROI.	Kitchen Heaven Stockholders Kitchen Heaven Employees Kitchen Heaven Management	To ascertain if the project is profitable or not.	The information should be accurate and relayed on time to allow stakeholders to implement corrective actions if necessary.	A financial audit will be carried out to validate the finanical results of the new store within the 19 month operation period.	There will be a significant customer buy-in to support the required sales to meet the proejcted ROI.	N/A	Face to Face/ Virtual Meetings