Leading IP3

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MGMT665, MBA Capstone

Live Chat #3: Focus on Organizational Behavior & HRM

Dr. Joe Cappa

CTU Library— Quick Review

  • General Tour
  • IBISWorld

CTU Library Databases

  • IBISWorld

General Management Responsibilities

  • Planning

  • Organizing

  • Leading

  • Controlling
  • Manages, controls, evaluates resources (people, capital, raw materials) current and future.
  • Organizes and manages projects.

  • Leads teams.

  • Motivates, evaluates, & coaches teams; maintains oversight of processes; assesses progress toward goals.

Planning Tools

Diagrams for Visualizing Data

Affinity

Tree

More Complex Visualizations

Interrelationship Diagram

Matrix Diagrams

https://asq.org/quality-resources/matrix-diagram

  • An  L-shaped matrix relates two groups of items to each other (or one group to itself).
  •  A  T-shaped matrix relates three groups of items: groups B and C are each related to A; groups B and C are not related to each other.
  •  A  Y-shaped matrix relates three groups of items: each group is related to the other two in a circular fashion.
  •  A  C-shaped matrix relates three groups of items all together simultaneously, in 3D.
  •  An  X-shaped matrix relates four groups of items: each group is related to two others in a circular fashion.
  •  A  roof-shaped matrix relates one group of items to itself; it is usually used along with an L- or T-shaped matrix.

Prioritization Matrix
https://www.process.st/prioritization-matrix/

Model

Example

Process Design Program Chart (PDPC)
https://www.benchmarksixsigma.com/

Model

Example

Organizing Tools

  • Operations Management
  • Six Sigma or DMAIC
  • Order processing, warehouse management, & demand forecasting
  • Project Management
  • Pert & Gantt charts
  • Calendars
  • Established goals
  • Budgeting
  • Spreadsheets

Team Leadership Tools

  • Employee Personalities (examples below):
  • Peacemaker
  • Organizer
  • Revolutionary
  • Steamroller
  • Communications
  • Clear messages
  • Match assignments to type
  • Feedback
  • Team-building models
  • Assessment
  • Reasonable expectations/goals
  • Fair evaluation
  • Giving credit/rewards
  • Coaching
  • Development
  • Professional development
  • Goal-setting
  • Promotions

Controlling Tools

  • Accounting & Finance Policies
  • Operational Management Control System Techniques
  • Activity-based costing
  • Balanced scorecard
  • Benchmarking
  • Capital budgeting
  • Just-in-Time
  • Kaizen (continuous improvement)
  • TQM
  • Project management processes
  • HR Policies
  • Procedures

Subject Review: People, people, people

Management

Components of Management Role

  • Management Styles
  • People-management
  • HRM
  • Process-management
  • Marketing management
  • Operations management
  • Financial management

General Management Hierarchy

Management: Styles & Roles

https://www.indeed.com/hire/c/info/8-types-of-management-styles?gclid=Cj0KCQjwxtSSBhDYARIsAEn0thRkGFRgRYY7Ja7CDrW_H67tvm109vvgLfodCU5hTGoEuWUIFGZ9ax8aAl5tEALw_wcB&aceid=

  • Democratic (collaborative & participative)
  • Laissez-faire (hands off)
  • Autocratic (micromanager & dictatorial)
  • Charismatic (charming & persuasive)
  • Coach (motivational and helpful)
  • Pacesetting (fair & pusher)
  • Bureaucratic (cognizant of hierarchy)
  • Transactional (focus on performance)

Subject Review: Organizational Behavior

OB is the process of analyzing the effect of social and environmental factors that affect the way employees or teams work.

(The way people interact, communicate, and collaborate is key to an organization’s success.)

Subject Review:

HRM

Resource: SHRM

Human resource management is the organizational function that manages all issues related to the people in an organization. That includes but is not limited to compensation, recruitment, and hiring, performance management, organization development, safety, wellness, benefits, employee motivation, communication, policy administration, and training. 

Human resource management is also a strategic and comprehensive approach to managing people and the workplace culture and environment. Done well, it enables employees to contribute effectively and productively to the overall company direction and the accomplishment of the organization's goals and objectives.

Leadership Theories & Styles

  • Great Man (born to lead)
  • Situational (leaders step up when necessary)
  • Behavioral (leaders are made not born)
  • Participative (encourage participation and contributions from group members)
  • Management (a/k/a transactional. focuses on roles of supervision, organization and group performance)
  • Contingency (convergence of style, qualities of followers, and situation)
  • Trait (inherited traits)
  • Relationship (a/k/a transformational, uses relationships to motivate and inspire)

Back to the SWOT: HR Examples

  External Opportunities *Innovative technology       External Threats *Tight labor market
Internal Strengths *quality products *In-house R&D *Excellent accounting team *Budget compliance   O/S Strategies T/S Strategies
Internal Weaknesses *Lack of management training *Uneven merit raises *High number of employee complaints *Low employee retention      O/W Strategies T/W Strategies

Questions

Parting Thoughts