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© 2019 Cengage. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

HR Roles in Knowledge-Based Economy (1)

Human capital steward

Creates an environment and culture in which employees voluntarily contribute skills, ideas, and energy

Human capital is not “owned” by organization

Knowledge facilitator

Procures necessary employee knowledge and skill sets that allow information to be acquired, developed, and disseminated

Provides a competitive advantage

Must be part of strategically designed employee development plan

© 2019 Cengage. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

HR Roles in Knowledge-Based Economy (2)

Relationship builder

Develops structure, work practices, and culture that allow individuals to work together

Develops networks that focus on strategic objectives

Rapid deployment specialist

Creates fluid and adaptable structure and systems

Global, knowledge-based economy mandates flexibility and culture that embraces change

© 2019 Cengage. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

SHRM Critical Competencies

Business acumen – ability to understand of the business and industry and the ability to apply information to strategic goals

Communication – ability to share information with both internal and external stakeholders

Consultation – ability to coach and guide key stakeholders

Critical evaluation – ability to analyze and interpret information to make decision and solve problems

Ethical practice – ability to infuse values, integrity, accountability and responsibility throughout all business practices and decisions

Global and cultural effectiveness – ability to understand and value multiple perspectives both inside of the organization and globally

Leadership and navigation – ability to shepherd and direct individual initiatives and change processes within an organization

Relationship management – ability to support and work effectively with stakeholders

HR expertise – knowledge of and best practices associated with the various functions of HR management

© 2019 Cengage. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

Exhibit 4.4: Lepak and Snell’s Employment Models