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Customer Satisfaction Questionnaire

We are constantly striving to provide a good food service. This survey is part of the process. Please help us to do this by completing this questionnaire.

This section is about the food in La Bonne Assiette. Please tick the appropriate boxes and add your comments where relevant.

1. How many times do you usually eat in La Bonne Assiette?

More than three times a week up to three times a week once a week

hardly ever (Please specify why)

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2. When you eat in La Bonne Assiette, what type of food do you normally choose? (Tick each one as appropriate)

starter vegetables desserts

hot main course fried food fresh fruit

vegetarian main course salads sandwiches

other (Please specify)

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3. Thinking about value for money, how would you describe the food in general?

Good value for money reasonable bad

(Please give reasons)

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4. How would you describe the variety of foods on offer?

excellent good fair poor

(Please give reasons)

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5. How would you describe the variety of drinks on offer?

excellent good fair poor

(Please give reasons)

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6. How would you describe the variety of wines on offer?

excellent good fair poor

(Please give reasons)

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7. What improvements, if any, would you like to see in the variety of foods/beverage on offer?

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8. If the following were introduced in La Bonne Assiette how likely would you be to try them?

Very likely Quite likely Quite unlikely Very unlikely

avocado spread

no-fat yoghurt

frozen yoghurt

coconut yoghurt

exotic varieties of fresh fruit

varieties of bread (e.g. rye bread )

soy milk

sweet potatoes with fillings

a wider range of gluten free meals

a wider range of vegan meals

a pasta bar

a self-service salad bar

a sandwich bar

a yoghurt bar

9. Are you concerned about the types of food you eat (i.e. do you consider whether they are healthy for you?

Most of the time sometimes never

10. Would you like more information about

Yes No

the ingredients used in our dishes?

how our dishes are prepared and cooked?

This section is about the restaurant environment and service.

11. Please tick as appropriate

Most of the time Some of the time Never

I have to wait for a long time

The restaurant is very clean

The cutlery is very clean

The portion sizes are about right

The staff are helpful

The staff are well-presented

The general service is good

12. Are there any other comments you would like to make:

about the breakfast service? -----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

about the lunch service? --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

generally? ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Please supply the following details about yourself:

Age: under 16 16-34 35-54 55 and over

Sex: male female

· Thank you for completing this questionnaire. Results will be treated in confidence.