Manage meetings

Sheet1

Customer Satisfation Index	2014	2015
Accuracy of food order	90	92
Quality of food	85	90
Quality of beverage	85	87
Layout and cleaness of the restaurant	94	95
Courtesy and helpfuless of the staffs	92	90
Variety of food items on the menu	92	90
Variety of beverages on the menu	91	91
Variety of quality wines on the menu	87	85
Speed with which customers received their food order at the table	87	87
Website satisfation	85	85
Restaurant Industry Benchmark	2014	2015
Accuracy of food order	80	82
Quality of food	83	84
Quality of beverage	82	85
Layout and cleaness of the restaurant	81	82
Courtesy and helpfuless of the staffs	83	82
Variety of food items on the menu	78	77
Variety of beverages on the menu	77	78
Variety of quality wines on the menu	75	72
Speed with which customers received their food order at the table	80	82
Website satisfation	75	74

&18Customer Satisfation Analysis

Page &P

Customer Satisfation Index

2014

Accuracy of food order Quality of food Quality of beverage Layout and cleaness of the restaurant Courtesy and helpfuless of the staffs Variety of food items on the menu Variety of beverages on the menu Variety of quality wines on the menu Spee d with which customers received their food order at the table Website satisfation 90 85 85 94 92 92 91 87 87 85 2015

Accuracy of food order Quality of food Quality of beverage Layout and cleaness of the restaurant Courtesy and helpfuless of the staffs Variety of food items on the menu Variety of beverages on the menu Variety of quality wines on the menu Speed with which customers received their food order at the table Website satisfation 92 90 87 95 90 90 91 85 87 85

Restaurant Industry Benchmark

2014

Accuracy of food order Quality of food Quality of beverage Layout and cleaness of the restaurant Courtesy and helpfuless of the staffs Variety of food items on the menu Variety of beverages on the menu Variety of quality wines on the menu Speed with which customers received their food order at the table Website satisfation 80 83 82 81 83 78 77 75 80 75 2015

Accuracy of food order Quality of food Quality of beverage Layout and cleaness of the restaurant Courtesy and helpfuless of the staffs Variety of food items on the menu Variety of beverages on the menu Variety of quality wines on the menu Speed with which customers received their food order at the table Website satisfation 82 84 85 82 82 77 78 72 82 74