Need a help with management report writing

Page 1 of 2

Mediation Policies

• Bounce Fitness is committed to maintaining a healthy working relationship among its staff

members. All staff members are encouraged to resolve all conflicts immediately, before they

escalate into more serious issues.

• Bounce Fitness believes in fairness and discourages staff members from demonstrating biases

for or against other staff members, which may affect the quality of their work.

• Bounce Fitness recognises that some conflicts may be more serious in nature and may require

the help of a mediator to resolve. Staff members in the supervisory position (i.e. department

supervisors) as well as all Human Resource Officers will be trained in industry best practice to

effectively carry out mediation procedures.

• It is only when issues have escalated to such a degree that it bears legal implications that the

dispute will be referred to external mediators or – in serious cases – lawyers.

• Privacy and confidentiality will be upheld throughout the mediation process.

Page 2 of 2

Mediation Procedures

• Disputing parties may request for a mediator to handle the dispute by sending a request to the

Human Resources department (HR). Only one of the disputing parties need to contact HR.

• Upon receiving the request, HR will assign a mediator to the case.

• The mediator must obtain the agreement and willingness of ALL parties in dispute to cooperate

before proceeding with the formal mediation process.

• Agreement and willingness to participate in the mediation must be documented through the

Bounce Fitness Mediation Agreement Form.

• The discussions of all meetings – with individual parties or otherwise - must be documented

through the Bounce Fitness Mediation Meeting Minutes.

• The outcome of the meeting must be documented in writing. A written document or email must

be sent to all parties involved, outlining the resolution of the dispute and all actions or changes

in working conditions that may result.

• A printed copy of all documents produced during the mediation process – including the Mediation

Agreement Form – must be submitted to the HR department for filing.

• A formal documentation of the mediation must be recoded using the Bounce Fitness Workplace

Mediation Record Sheet. This document must be submitted to the HR department for filing.

• All issues and topics discussed during the mediation process must be kept confidential within

the relevant parties only. A breach in confidentiality may yield consequences for the offending

party.

Other Requirements

• All staff members whose roles involve carrying out mediation procedures must regularly (at least

bi-annually) be updated of all Bounce Fitness policies and procedures and relevant legislations,

regulations, and industry standards.