Prof Double R

MBA 687 U.S. Branch Overview

• U.S. annual profit in 2023: $459,680 • Jump in U.S. annual sales in 2023: 7.8% • Labor cost: 30% of total revenue ($1M) • Benefits accounted for 29.9% of total employer costs for an employee's compensation.

o Benefits include paid leave, supplemental pay, insurance, retirement, savings plans, and legally required payments like FICA. o As mandated by the Affordable Care Act (ACA), companies with more than 50 full-time employees must offer a company health

plan or pay a tax penalty. o Medical and Health Reimbursement Arrangement (HRA) cost: $41,160 annually

Delaware Small Business Data

# of small businesses in DE 82,212

# of small business employees in DE 187,556

% of employees working in small business 46.9%

% of small business profitability in the United States 40%

% of small business CEOs concerned about growing revenues 23%

Average turnover small business (voluntary) 45%

Average call center turnover (voluntary) 30–40%

Average tenure of an employee in the United States 4.2 years

% of small business owners concerned about recruiting and retaining talent

16%

Engagement Employee Net Promoter Score (eNPS): -10

• An eNPS score can range anywhere from -100 to 100. New Hire 90-Day Failure Rate: 46% of newly hired employees fail within 12 months.

• Total turnover rate: 28.8%

• Of all employee turnover, 70% is voluntary. • Retirements account for 1%. • Older individuals tend to stay at the same job for longer periods than younger employees.

o High-tech industry turnover: 20.9% o Services industry turnover: 20.9% o Average call center turnover (voluntary): 30–40% o Average small business turnover (voluntary): 45%

Potential Causes of Turnover

• Low company morale • Lack of opportunities for training and career growth • Work-life imbalance • Poor management or leadership practices • Poor communications

Employee turnover costs a company 21% of the employee's salary. The replacement cost per employee is $4,100 per employee. Demographics

1. Years of service with the job role • Executive Leadership (VP): 7 years • Manager (Director/Manager, Accounting, Sales, Customer Success [CS]): 3.33 years average • Lead Specialist/Key Expert (Coordinators/Team Leaders-Payroll, CS, Shipping and Receiving): 1.76 years average • Senior Level Specialist (Business Development Executive, Executive Office Administrator, Senior CS Specialist, Senior Sales Account

Specialist): 1.26 years average • Mid-Level Specialist (CS Specialist II, Business Development Specialist): 1.0 years • Entry Level Specialist (CS Specialist I, Accounting Specialist, AR and AP, Office Specialist I, Sales Account Specialist I): 0.75 years

average

2. Years of service with this branch

Less than 1: 52.5% of respondents

1–2: 27.5% of respondents

3–5: 15% of respondents

6–10: 2.5%

11–15: 0

16+: 0

Prefer not to answer: 2.5%

3. Years of service by age group

Ages 20–24: 1.2 years

Ages 25–34: 1.4 years

Ages 35–44: 3.9 years

Ages 45–54: 4.1 years

Ages 55–64: 4.7 years

Ages 65+ 0.0 years

4. Percentage of employees by age group

Ages 20–24: 45%

Ages 25–34: 35%

Ages 35–44: 10%

Ages 45–54: 5%

Ages 55–64: 5%

Ages 65+ 0%

5. Percentage of employees by gender identity

Male 30%

Female 55%

Non-binary 10%

Other 5%

6. Race/ethnic identification

African American or Black: 60% of respondents

Hispanic or Latino/a/x: 12.5% of respondents

Anglo American or White: 12.5% of respondents

Asian: 5% of respondents

American Indian or Pacific Islander: 0

Multiracial or Other: 7.5% of respondents

Prefer not to answer: 2.5% of respondents

Organization Chart