Leading Organization Change Week 1 Email

8/21/22, 4:12 PM MBA 687 Module One Email Guidelines and Rubric - MBA-687-Q1962 Leading Organizational Change 22TW1

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MBA 687 Module One Email Guidelines and Rubric

Overview

You have been contracted as a human resources (HR) consultant by a limited liability company (LLC) in Wilmington, Delaware, to

solve their internal issues. This U.S. LLC is a branch of a Singaporean so�ware solu�ons provider with 140 employees and $1M in

revenue per year. The chief execu�ve officer (CEO) of the Singaporean organiza�on wants to open new markets in the United

States, gain access to new customers, diversify risk, leverage resources, and increase profits. To meet these goals, the CEO tasked a

vice president (VP) to establish and take charge of the U.S. LLC.

Unfortunately, the VP’s efforts to replicate the parent organiza�on’s standard opera�ng procedures (SOP) while crea�ng a unified

culture across both units have been unsuccessful. The CEO’s vision of expanding to the U.S. market remains unfulfilled. Team

members of the call center in Wilmington, Delaware, and the sales and marke�ng divisions of the company are unhappy about

receiving conflic�ng feedback from the VP and the management team. Also, communica�on issues between U.S. and Singaporean

employees are resul�ng in low employee morale at the U.S. branch, as indicated by the Employee Engagement Survey and exit

interviews. The VP has asked you to produce a plan that can solve the conflicts in the organiza�on. Before you start, you want to

inform the VP about poten�al reasons why an organiza�on fails to change and suggest ways to avoid them.

Prompt

Write an email to inform the VP about some reasons for failure to change, which may influence the change readiness of the

employees at the U.S. branch. Consider organiza�on data and research material to iden�fy reasons that are relevant for the U.S.

branch of the organiza�on.

Specifically, you must address the following criteria:

1. Iden�fy the most prevalent reasons for failure to change.

Describe two reasons in detail.

Cite appropriate resources from your reading to jus�fy your answer.

2. Describe two consequences of failure that can affect the U.S. branch.

Consider the organiza�on data in the form of Leaders’ Self-Evalua�ons, Employee Engagement Surveys, and Exit

Interviews.

Which data points indicate resistance to change?

Which data points indicate readiness to change?

3. Describe one professionally researched best prac�ce to avoid failure to change.

What are the different ways of dealing with change resistance?

Which is the best method to avoid organiza�onal change failure?

Guidelines for Submission

Submit a Word document using double spacing, 12-point Times New Roman font, and one-inch margins. This assignment should be

1–2 pages in length and include references cited in APA format. Consult the Shapiro Library APA Style Guide for more informa�on

on cita�ons.

Needs Improvement

Module One Email Rubric

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MBA-687-Q1962 Leading Organizational Change 22… TM

8/21/22, 4:12 PM MBA 687 Module One Email Guidelines and Rubric - MBA-687-Q1962 Leading Organizational Change 22TW1

https://learn.snhu.edu/d2l/le/content/1144762/viewContent/20531189/View 2/3

Criteria Exemplary (100%) Proficient (90%) Needs Improvement

(70%) Not Evident (0%) Value

Reasons for Failure

to Change

Exceeds proficiency

in an excep�onally

clear, insigh�ul,

sophis�cated, or

crea�ve manner

Iden�fies the most

prevalent reasons for

failures to change

and provides

detailed descrip�on

for two

Shows progress

toward proficiency,

but with errors or

omissions; areas for

improvement may

include detailed

descrip�ons for two

reasons

Does not a�empt

criterion

30

Consequences for

Failure to Change

Exceeds proficiency

in an excep�onally

clear, insigh�ul,

sophis�cated, or

crea�ve manner

Describes the

consequences of

failure to change

considering its

impact on the U.S.

branch

Shows progress

toward proficiency,

but with errors or

omissions; areas for

improvement may

include linking the

poten�al reasons for

failure with the

organiza�on

Does not a�empt

criterion

30

Best Prac�ce to

Avoid Failure to

Change

Exceeds proficiency

in an excep�onally

clear, insigh�ul,

sophis�cated, or

crea�ve manner

Describes a best

prac�ce to avoid

failures to change

Shows progress

toward proficiency,

but with errors or

omissions; areas for

improvement may

include iden�fying at

least one best

prac�ce

Does not a�empt

criterion

20

Ar�cula�on of

Response

Exceeds proficiency

in an excep�onally

clear, insigh�ul,

sophis�cated, or

crea�ve manner

Clearly conveys

meaning with correct

grammar, sentence

structure, and

spelling

Shows progress

toward proficiency,

but with errors in

grammar, sentence

structure, and

spelling

Submission has

cri�cal errors in

grammar, sentence

structure, and

spelling

10

Cita�ons and

A�ribu�ons

Uses cita�ons for

ideas requiring

a�ribu�on, with few

or no minor errors

Uses cita�ons for

ideas requiring

a�ribu�on, with

consistent minor

errors

Uses cita�ons for

ideas requiring

a�ribu�on, with

major errors

Does not use

cita�ons for ideas

requiring a�ribu�on

10

Total: 100%

8/21/22, 4:12 PM MBA 687 Module One Email Guidelines and Rubric - MBA-687-Q1962 Leading Organizational Change 22TW1

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