CONOPS

MBA 576 CONOPS

By: Alexis Finley Michael Fleming Kerry-Ann Gooden Sean Hall

Executive Summary

Development of Kibby and Strand

Mission

Kibby and Strand is a young textile production company that provides world-class quality clothing products to retailers throughout the United States through commitment towards innovation and continuous process improvement for our customers.

Goals ● Provide exceptional quality finished products that exceed customer’s expectations ● Provide 100% of products on or before order deadlines ● Ensure the highest level of customer satisfaction ● Be a pioneer in its sector by investing in people and technology and by producing products at

low cost ● To advance knowledge and pushing the boundaries in fashion, textiles, and design ● To lead and enhance the development of the fashion and textile industry

Operational Objectives

1. Receiving a. Critical role in gathering data in seasonal trends b. Calculate future sales to order enough raw materials for the season c. Maintain a standard number of employees to sort raw materials in a timely manner

2. Production a. Responsible for converting raw materials and other inputs into finished goods b. Developing high skilled machine operators capable of maintaining efficient automated

machinery c. Strive for continual process improvement by measuring productivity

3. Shipping a. Responsible for receiving, logging, and storing products b. In charge of managing shipping costs c. Employees must fulfill orders by picking the right product from inventory

Operations Management

1. Assumptions a. The demand for fashion and textile products will always be a must in society b. Fashion and textile raw materials will always be available with excess supply

2. Barriers a. Kibby and Strand is a new start-up company that has not developed their reputation with

society. b. Manufacturers now face a brutal workforce shortage that threatens to impede continued

growth in 2019. 3. Constraints

a. Limited resources due to a new start-up company in the industry b. Hiring candidates to work for Kibby and Strand instead of their competitors by offering a better

compensation package.

Measurements

Kibby and Strand will measure their operational objectives by:

1. Labor productivity (total output / total input ) - has a huge impact on profits and with a simple equation,

can track productivity per individual, team, or even department.

2. Efficiency (standard labor hours / amount of time worked) - while productivity measures quantity,

efficiency measures quality.

3. Machine Productivity ( number of total garments produced / total stitching machines used) - another

form of measuring line productivity.

Forecasting Plan(kerry-ann)

Data Items collected and how they are used to forecast work

Statistics required to analyze the data

List of charts and graphs needed to brief leadership on forecasting future work and workload

New assumptions, barriers, and constraints for your data collection plan need to be added to those already in the CONOPS.

Operations Design (michael)

Detail the design of the receiving, production and shipping processes

Production Selection Plan (michael)

Production selection plan that an operations manager can use in deciding the order in which contracts should be placed in the production process

Data Collection Plan

Quality Improvement Plan (kerry-ann)

Quality improvement plan to the CONOPS

List all quality metrics the team feels are important to include workers, management and other stakeholders

Description how each metric supports the operational objectives with costs for implementation and measuring each metric

Process Improvement Plan (Sean)

Addresses how the operational staff will review data and a process for continuation of improvements

Risks to the operation need to be listed as well along with how they will be mitigated.

Conclusion:

This class is hard and alot of work and hair pulling will be happening ;(