Leadership Scenario - Milestone One

530 GROW Model Template

Identified Trends

1.

In the Company and strategy focus area, there is improvement in terms of how the

Company's mission and vision drive the decisions made.

2.

There is an improvement in job satisfaction since the supervisor began appreciating the

work the employee was doing.

3.

The work conditions are favorable to the employee. Currently, there is good leadership

since they practice just and ethical ways.

Employee Survey Results Data

Focus Areas

1.

Company and strategy

The company and strategy focus area provides the employee with a direction by which they

follow to achieve the stipulated objectives for the organization. In this case, a clear company

and strategy focus will ensure that there is good decision-making. Moreover, the employee

will onboard on a mission that is possible to achieve. When the management makes good

decisions, it implies that the people will not undergo challenges in executing day-to-day

operations.

2.

Job satisfaction

Job satisfaction plays a significant role in ensuring that the employees are motivated to carry

out the activities and achieve the goal and objectives. Job satisfaction provides for a

conducive environment that allows the employees to have peace of mind. Also, employees

seek reasonable payments and relationships, which is the nature of human beings. In this

case, a conducive environment ensures that they are happy while executing their roles

compared to an unconducive environment.

3.

Training and development

The management should focus on improving the training and development section of the

organization. In the recent past, there are challenges since the team does not receive

adequate training to develop their skills and competence. There is a challenge in terms of

training and development in the modern era due to dynamics in technology and business.

Thus, the management must ensure that the employees are always well trained to deal with

new technologies and products in the organizational setting.

Reality—Current State

1.

Currently, the Company cares less about the customers. It implies that there is a slow

response by the management establishing a good relationship with the customers. There

is a need to create customer ties such as production value and good communication.

Also, actively involving the customers through plans such as gifts, offers, and discounts.

Building customer loyalty and retention requires the management to ensure that the

team understands the value of customers. In this case, they will develop programs and

activities that better serve the customers. Customer satisfaction entails timely delivery,

quality services, and products, as well as a good response. Thus, the management can

achieve these goals when they train their staff well and ensure employee satisfaction.

2.

The Company does not endorse excellent working conditions to increase employee

morale and motivation. The organization fails to provide clean and orderly working

conditions to continue to increase productivity from the employees. The management

should ensure that they engage the staff actively with constant praises and recognition

of accomplishments. In this case, they will achieve quality work and service delivery.

3.

Currently, there is low job satisfaction from the employees in terms of payment. More

so, there is no competitive advantage in securing the employees from leaving to other

companies. The Company needs to have a good remuneration plan and take good care

of the employees. Also, they need to include rewards for employees who work hard and

achieve organizational goals.

Desired Future State—Where Would You Like to Be?

1.

In the future, the Company should have good working conditions that provide morale to

the employees. Improvement of the working conditions will involve a clean and orderly

setting as well as safety. The organization will improve on the leadership and

management of the employee.

2.

Job satisfaction will increase due to good remuneration practices and rewards to the

employees. The activities in the organization will improve the skills and abilities of the

employees. Therefore, the organization will provide constant training and programs to

the employees.

3.

The organization will develop a sound strategy that drives decision-making. In this case,

they will deliver value to the customers in terms of products and services. There is a

necessity for establishing good relationships with the customers and serving them well.

Thus, the Company will have many loyal customers in the future. It will also provide

constant value to the clients daily.

Identified Gaps—Obstacles

1.

Job satisfaction. There are low levels of job satisfaction amongst the employee in the

Company.

2.

Working conditions. The Company needs to improve the working conditions to make it

easier for the employees to function maximally. The main obstacle is the lack of proper

leadership to guide the employees and provide motivation.

3.

Recognition and praise. The Company lacks proper management, which recognizes and

praises the employees appropriately. The main obstacle is the lack of company culture

and practices that involve employee praise and reward.

Goal Revision

1.

The main goal of the organization is to increase employee morale through job

satisfaction and active involvement. Job satisfaction efforts involve the provision of

rewards and reasonable payment to the employees. More so, the management will

include praise and appreciation of the employees for their achievements.

2.

Provision of good working conditions which are safe, clean, and orderly. It will entail

developing the Company's culture and organizational structure. The management will

embrace ethical standards and acts in every activity.

3.

The Company and strategy will involve developing the vision and mission to guide the

achievement of the goals and objectives. The Company will also care about the

customers by increasing customer satisfaction and loyalty. In this case, the team will

focus on providing quality goods and services.

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A Way Forward—Action

1.

Including good communication techniques, the organization can win and maintain more

customers. Also, the team should provide quality goods and services that satisfy the

needs of the clients.

2.

Respecting the employees' dignity, accomplishments, and roles will aid in achieving the

organizational goals and objectives. The management can achieve more job satisfaction

levels by increasing the pay for the staff as per their achievements. Also, they should

consider rewards and praises to the employees.

3.

The development of organizational culture will aid in managing the employees well and

accomplishing the goals of customer satisfaction.

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