Week 7 MOHA 580

MOHA 610

Related Course Objectives

NCHL Competency Definition

Criterion

Met or Not Met

Please Indicate

Community Collaboration

L.1

L.2

L.3

1. Learn, practice and apply the concepts and analytic tools & techniques of strategic planning and management. (2)

2.

3. Integrate and synthesis prior course work, knowledge and experience by the use of strategy principles to develop solutions for specific real-world problems. (3)

Synthesize a strategic plan for evaluation and distribution of health services based on current health policy in a community. (PLO)

The ability to align one’s own and the organization’s priorities with the needs and values of the community, including its cultural and ethnocentric values, and to move health forward in line with population-based wellness needs and national health agenda.

L.1 Responds Appropriately to Community Needs - Follows through, when asked, on inquiries, requests, complaints; Keeps stakeholders up-to-date about progress of projects or other events that impact them.

L.2 Maintains Clear Communication - Maintains clear communication with community leaders and constituents regarding mutual expectations; Monitors community satisfaction and potential health

needs; Regularly distributes helpful information to key stakeholders; Gives friendly, cheerful service.

L.3 Takes Personal Responsibility for Initiating Collaborative Planning - Corrects problems promptly and non-defensively; Takes personal responsibility for correcting service problems; Initiates collaborative

planning; Mobilizes resources to meet community health needs and challenges.

Met

Reflection

The study was fascinating as I learned many concepts that I could implement in running a successful business in the future. An organization should approach customers in the society and gather insights from them on how their needs would be solved by a particular product engaged in by the organization. Gathering the customers' needs would play a significant role in planning the strategies that the organization would implement for the operation to ensure that customers are satisfied. Collaboration with the community would also help the organization's management determine the changes facilitated in the product to meet the customers’ needs (WHO, 2021). Change is necessary for an organization to become more productive and meet customers' needs. The changes may not become successful if there is no collaboration between the community and the organization.

Accountability

L3

1. Provide opportunities to engage in and manage a group decision-making process. (8)

The ability to hold people accountable to standards of performance or ensure compliance by effectively and appropriately using the power of one’s position or personality, with the long-term good of the organization in mind.

L.3 Sets and Upholds High Performance Standards - Continuously strives for higher standards of performance; Communicates clear performance standards to stakeholders; Monitors performance against clear standards; Issues clear warnings about consequences for non-performance; Ensures promised results are achieved; Shares results with stakeholders

Met

Reflection

I learned that accountability is a crucial concept in the effective operation of an organization. Accountability ensures that all the stakeholders in an organization are held responsible for their actions. The employees would be careful with their actions and decisions while at the workplace. Accountability would make the employees keen and professional in their assigned tasks and duties. The accountability feature of a workplace would help provide quality services and goods to the customers. Customers would also be attracted to an organization accountable for its activities and actions. Accountability in an organization also monitors the performance of the employees and issues warnings to instances of poor performance from the employees.

Achievement Orientation

L2

L4

Learn methods to anticipate “frontier” issues and use this information in developing a strategic plan. (6)

Encourage strategic thinking in decision making in health care organizations. (7)

A concern for surpassing standards of excellence. Standards may involve past performance (striving for improvement); objective measures (results orientation); outperforming others (competitiveness); challenging goals, or redefining the nature of the standards themselves (innovation).

L.2 Creates Own Measures of Excellence - Sets standards of personal expectation for excellence in both the quality and quantity of work; Tracks and measures outcomes against higher and more precise standards than those set by others; Focuses on new or more precise ways of meeting goals set by others

L.4 Sets and Works to Meet Challenging Goals - Establishes “stretch goals” for self and others that are challenging but realistic; Strives to achieve a unique standard (e.g., “No one had ever done it before.”); Compares specific measures of baseline performance compared with better performance at a later point in time (e.g., “When we started this effort, efficiency was 20%; now it is up to 85% and climbing.”)

Met

Project Management

L.1

Gain experience in analyzing the public health environment and prepare a strategic plan for that environment. (9)

Synthesize a strategic plan for evaluation and distribution of health services based on current health policy in a community. (PLO)

The ability to plan, execute, and oversee a multi-year, large-scale project involving significant resources, scope, and impact. Examples include the construction of a major building, implementation of a new enterprise-wide information system, or development of a new service line.

L.1 Prepares a Detailed Project Plan - Uses project management tools/applications; Establishes phases and steps with realistic timelines; Identifies required knowledge, skills, and abilities of team and vendors; Selects team; Identifies selection and contracting processes and criteria and selects vendor; Identifies performance

requirements, measurement systems, and tracking and reporting processes; Establishes budget

Reflection

I learned that project management is a concept that leads to saving an organization time and money. It entails the definition of a well-outlined plan of how the activities of the project will be executed. The stakeholders in the project would be able to appropriately refer to the plan and use it to perform their tasks in the project. Project management can see organization money through the aspect of budget formulation, which enables the project stakeholders to be well prepared in terms of the amount of money they will spend on the project. Project management also aids in a good decision-making process on matters affecting a project. The managers can make good decisions that will best serve the interests of the customers and those of the business.

Collaboration

L.3

L.5

Provide opportunities to engage in and manage a group decision-making process. (8)

Develop implementation and action plans to accomplish and monitor strategic plans. (10)

The ability to work cooperatively and inclusively with other individuals and/or teams they do not formally lead; working together, as opposed to working separately or competitively.

L.3 Solicits Input - Genuinely values others’ input and expertise; Actively seeks input to increase the quality of solutions developed; Demonstrates willingness to learn from peers, direct reports, service recipients and other stakeholders; Solicits ideas and opinions to help form specific decisions or plans; Works to create a shared mindset

L.5 Builds Commitment to Collaborations - Promotes good working relationships regardless of personal likes or dislikes; Identifies and breaks down barriers to good working relationships across groups; Actively builds morale and cooperation within the team (e.g., by creating symbols of group identity, recognition activities and/or other

actions to build pride and cohesiveness); Encourages or facilitates beneficial resolutions to conflict; Creates conditions for high-performing teams

Reflection

I learned that organizations could perform better and offer quality products and services to customers by implementing employee collaboration. Collaboration is a concept that enables the employees to work together towards meeting the organization's goals. The employee should share their ideas on improvements that they would make t the organization to assist in delivering better services to customers. Organizations that implement collaboration are more effective than those that do not consider collaboration part of their operations. In the healthcare sector, collaboration across the different departments is essential in the provision of quality healthcare services to patients.

One of how collaboration is attained in an organization is through effective communication among the employees and the management. Organizations should ensure that it has implemented effective communication channels to ensure that communication to all the stakeholders is effective and conducted within a short time. Collaboration of the employees in an organization also facilitates problem-solving (Browning, 2012). The employees would come up with different and innovative strategies that could be adapted to solve problems that arise in the operation of an organization. When an organization lacks collaboration, there are high chances that the experienced difficulties will not be solved most effectively.

The decision process in an organization is also effective and better with collaboration among the employees. Since an organization's team comprises a diverse group, the employees bring different ideas and solutions that could be implemented for effective decision making in the organization. The additional insights from the employees would result in implementing the best decisions that would benefit the organization. The decision-making process in an organization is made within a short time when there is a collaboration of the team. In the healthcare industry, teamwork is essential for the healthcare providers to come up with the most effective decisions that would benefit the patients. Findings in the health care sector also need to be conducted quickly to facilitate the address of patients' needs that require being treated with urgency.

Information Seeking

L.1

L.2

L.3

Develop an understanding of principles of strategic planning and management. (1)

Understand and appreciate the systematic, continuous nature of strategic decision-making. (4)

An underlying curiosity and desire to know more about things, people, and issues, including the desire for knowledge and staying current with health, organizational, industry, and professional trends and developments. It includes pressing for more precise information; resolving discrepancies by asking a series of questions; and scanning

for potential opportunities or information that may be of future use, as well as staying current and seeking best practices for adoption.

L.1 Consults Available Resources - Asks direct questions of the people who are knowledgeable about the situation, such as people who are directly involved; Uses readily available information, or consults other resources

L.2 Investigates Beyond Routine Questions - Conducts preliminary investigations regarding a problem or situation beyond routine questioning; Finds those closest to the problem and investigates further, such as asking, “What happened?”

L.3 Delves Deeper - Asks a series of probing questions to get at the root of a situation, a problem, or a potential opportunity below the surface issues presented; Calls on others who are not personally involved to get their perspective, background information, experience, etc.; Does not stop with the first answer; finds out why something happened; Seeks comprehensive information, including expecting complexity

Met

Reflection

I was able to learn that information seeking plays an essential role in the implementation of the most appropriate strategies that would help an organization attain its desired goals. It entails the collection of insights from customers and other stakeholders of the organization and is aimed at helping the organization deliver better goods and services to the people in the society.

Innovation

L.1

L.2

L.3

Learn methods to anticipate “frontier” issues and use this information in developing a strategic plan. (6)

Encourage strategic thinking in decision making in health care organizations. (7)

The ability to approach one’s work and the organization in new and breakthrough ways, including applying complex concepts, developing creative new solutions, or adapting previous solutions in promising new ways.

L.1 Recognizes Patterns Based on Prior Experience - Sees patterns, trends, or missing pieces/linkages in information; Notices when a current situation is similar or dissimilar to a past situation, identifies the similarities and/or differences, and takes action accordingly.

L.2 Applies Proven Concepts or Trends – Looks at current situations using knowledge of theoretical principles, past occurrences and/or trends; Applies and modifies concepts or methods appropriately

L.3 Clarifies Complex Ideas or Situations - Provides new perspective on challenges by making complex ideas or situations clearer, simpler, and/or more understandable (e.g., re-framing the problem, use of analogy); Assembles ideas, issues, and observations into a clear and useful explanation; Restates existing observations or knowledge

in a simpler fashion; Translates intricate technical information into terms everyone can understand; “boils down” information.

Met

Reflection

From the study, I was able to obtain that innovation is an important aspect that helps an organization solve any problem that may exist in the workplace. Innovation provides the best approaches as a solution to a challenge that is being experienced by an organization. An organization that has implemented innovation is able to remain competitive in the market as it possesses better strategies than those that are used by the competitors. An organization that has better innovation can become more efficient in its operations and ability to deliver to the customers within a short time.

Strategic Orientation

L.1

L.2

L.3

Develop an understanding of principles of strategic planning and management. (1)

Integrate and synthesis prior course work, knowledge and experience by the use of strategy principles to develop solutions for specific real-world problems.(3)

Understand and appreciate the systematic, continuous nature of strategic decision-making. (4)

The ability to consider the business, demographic, ethnocultural,

political, and regulatory implications of decisions and develop strategies that continually improve the long-term success and viability of the organization.

L.1 Conducts Environmental Scanning - Performs analyses that identify environmental forces shaping the organization (including the competitive market, governmental and regulatory, public opinion, scientific, and technological forces); Identifies the strengths and challenges of the organization in light of these forces today and into the future; Identifies the social and economic positioning the organization needs in light of the environmental scan

L.2 Develops Strategy to Address Environmental Forces - Positions the organization in light of environmental forces over the next three to five years; Develops strategic goals and plans for the organization that take advantage of its strengths, addresses its shortcomings, builds on opportunities, and attempts to minimize environmental threats;

Aligns organizational units and investment strategy (financial, people, technology, materials) to achieve strategy

L.3 Aligns Organization to Address Long-term Environment - Understands the forces that are shaping health over the next 5 to 10 years (market, social, cultural, economic, and political); Aligns strategy, structure, and/or people with the long-term environment; Develops a long-term organizational strategy (including competitive, financial, structural, and people elements) to position the organization for success over the next 10 years

Met

Reflection

Organizations can adapt to the readily changing environment because of implementing innovation. Any changes that will take place when it comes to the business environment will enable businesses to adjust and meet the requirements. Strategic orientation also plays a role in assisting organizations in attaining competitive advantage as it implements measures that outshine the competitors in the market.

Financial Skills

L.1

Gain understanding and experience with ambiguity as relates to real-world decision-making for strategy development. (5)

Synthesize a strategic plan for evaluation and distribution of health services based on current health policy in a community. (PLO)

The ability to understand and explain financial and accounting information, prepare and manage budgets, and make sound long-term investment decisions.

L.1 Explains the Organization’s Financial Metrics and Reports - Uses financial metrics to drive and track the organization’s success; Explains income statement, balance sheet, cash flow; Communicates indicators of financial health, including profitability; Understands accounting entries through general ledger to revenue

Met

Reflection

I obtained knowledge that financial skills play a major role in helping a business control its finances in terms of expenditures and revenue. An organization can use its revenue on the essential resources that will generate back revenue for the organization. Financial skills also help an organization utilize its funds properly to the extent that it will not encounter any losses while in operation.

Points earned: Met=100 Not Met=0

100