Professional e-portfolio

Professional Summary

Skills

Work History

M B 45701 Camino Rubi, Temecula, CA 92592 • Cell: 858-753-8022 • [email protected]

Motivated customer service specialist with extensive experience in a fast-paced, team-based environment who is seeking a career in an environment that will enable growth potential and the ability to use professional skills.

Professional demeanor Exceptional customer service Highly organized Quick learner

MS Windows proficient Strong client relations Active listening skills Motivated team player

Shift Supervisor, 09/2016 to Current Starbucks – 16773 Bernardo Center Drive, C, San Diego, CA 92128

Maintain a calm demeanor during periods of high volume or unusual events to keep store operating to standard and set a positive example for the team Responsible for new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed Responsible for delivering legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer Responsible for following Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift

Barista, 04/2008 to 08/2016 Starbucks – 779 East Yosemite Ave Ste 100, Merced CA 95340

Engendered customer loyalty by remembering personal preferences and allergy information. Trained new team members with positive reinforcement and respectful, encouraging coaching. Prioritized drink requests while managing interruptions. Complied with standards for merchandising, stocking and storing product. Accurately took to-go and special orders via phone. Maintained regular and consistent attendance and punctuality. Made and served cafe beverages per day with speed, quality, and consistency. Memorized recipes for specialty coffee beverages and seasonal offerings. Advised customers on whole bean and bulk tea purchases, detailing origin, flavor, and pairing recommendations. Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.

Cashier, Vons Grocery Store – San Diego, CA

Greeted customers promptly. Directed customers to store locations. Received customer payments. Described products and services in detail. Assisted customers in selecting items based on needs. Processed customer returns. Completed purchases using Point of Sale systems. Collected and stored coupons. Assisted on sales floor as needed to maintain service standards.

Hostess, 07/2006 to 09/2006 Cool Hand Luke's – Merced, CA

Routinely cleaned work areas, glassware, and silverware throughout each shift. Developed and maintained positive working relationships with others to reach business goals.

Education

References

Demonstrated genuine hospitality while greeting and establishing rapport with guests. Provided friendly and attentive service.

Graphic Arts Assistant (internship), UC Merced – Merced, CA

Updated computer graphic files using graphics software programs. Generated computer graphics and page-layout software, graphic elements and photography.

Bachelor of Arts: Organizational Leadership, 2019 Arizona State University - Tempe, AZ

Associate of Arts: Criminal Justice, 2013 University of Phoenix - San Diego, CA

References available upon request.