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Education:

Westchester Community College, Valhalla, NY: 2018

Associate of Science – Business Management

Lehman College, Bronx: 2020

Bachelors in Human Resources & Marketing

Professional Experience

MONTEFIORE MEDICAL GROUP| TARRYTOWN,NY 2019 TO PRESENT

Customer Service Liaison-Call Center Full Time

· Assist patients with scheduling appointments (mainly Spanish speaking).

· Delivering Superior customer service by greeting all calls professionally.

· Verified all patient information with the utmost privacy and care, handle 90+ calls a day.

· Maintain composure and handle customer complaints.

· Train new employees on scripts, phones and systems.

· Worked on special projects when assigned.

ABC123 MORTGAGE | WHITE PLAINS, NY | 2017 TO 2019

Office Assistant – Part Time

· Establish and nurture meaningful relationships with real estate agents and clients.

· Boost brand recognition by creating gift baskets for agents, earning new clients and increasing revenues.

· Provide general office support to members of the department, streamlining processes for efficiency and fostering a welcoming workplace environment.

· Utilize superior Excel skills to create and maintain worksheets with sensitive client information.

· Increase referrals by developing lasting relationships with key clients.

· Maintain a detailed calendar to coordinate schedules, consultations and appointments.

VERIZON WIRELESS | NEW YORK, NY | 2008 TO 2017

Customer Service Representative

· Delivered outstanding technical assistance to customers, diagnosing phone malfunctions, setting up new devices, and transferring data between devices, while adhering to the Verizon Credo of delivering superior, customer-focused service.

· Taught weekly Wireless Workshops, responding to customer questions and demonstrating ways to maximize their devices.

· Collaborated with retail personnel to complete day to day operations, such as inventory management, processing customer payments, and performing store opening/closing procedures.

· Attentively listened to each customer, analyzing their problem and offering individual solutions, to ensure loyalty and repeat business.

· Recruited and trained customer service representatives, providing them with the tools and resources to effectively communicate with target customers to secure their business.

· Memorized company product offerings, contributing to high sales volume by communicating product benefits.

PRINCETON MEDICAL CENTER | PRINCETON, NJ | 2006 TO 2008

Reading Room Liaison

· Captured and entered confidential information into specific files and forms from recorded material.

· Cultivated positive relationships with colleagues, doctors, and patients, leveraging language skills in Spanish and English to converse with clarity and diplomacy to individuals from diverse backgrounds.

· Resolved an average of 100 inquiries weekly and consistently exceeded performance benchmarks.

Technical Skills

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Access, Facebook, Twitter, LinkedIn, Instagram, Pintrest, Tumblr, Google Docs, Google Adwords Google Drive, Google Calendar, Google Plus, HTML, Salesforce, WordPress, System Networks (LAN, WAN, WEP)