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Running Head: MANNERS AND CIVILITY IN WORKPLACE 1

MANNERS AND CIVILITY IN WORKPLACE 2

Manners and Civility

In workplace

Ziad El Khatib

Web assisted Business Communication

Fall 2019

Manners and Civility in workplace

Attention-Getter According to Cortina's study, employees who experienced uncivil treatment reported lower job satisfaction. Plus the employees withdrew from their jobs through repeated tardiness, unnecessary sick days, and simply not working very hard anymore.

Introduction

Major point 1: What are manners and civility in workplace?

Major point 2: How to improve these manners and prevent them from happening in workplace?

Major point 1: what are manners and civility in workplace?

Whenever you are at work whether you’re working in a store or in a company you still got some awful manners from people when they are communicating with you or during communication. Usually people who got these manners are either bosses or managers, when this happens

Major point 2: How to improve these manners and prevent them from happening in workplace?

Summary

Sources

Fritscher-Porter, K., & Peace, S. (2003). Taming workplace incivility. OfficePro, 63(5), 22-24,26. Retrieved from https://ezproxy.library.astate.edu/login?url=https://search-proquest-com.ezproxy.library.astate.edu/docview/209876883?accountid=8363