Organization Development

Vignesh Sivadass

MANG6470Lecture2ChangeCycles.pptx

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Failure to comply Operational costs Orders, sales Customer complaints Failure to innovate

Change initiatives driven by a mismatch expectations-performance..

…a ‘perceived performance gap’ (Boddy, 2011)

Change management: Lewin’s ‘3 step model’

Unfreezing

Moving

Refreezing

Define objective

Allocate responsibility

Fix deadlines/milestones

Set budgets

5. Monitor/control

(Source: Boddy, 2011)

Is ‘resistance’ to change inevitable?

Think of a time when you made a change in your life that went well? How did it happen?

What were the factors that made it such a good experience?

Are there times when you have resisted change? Why?

Harvard Business Review

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Forming a guiding coalition (75%)

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Communicating the vision

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Creating short term wins

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Institutionalization

Role of communication…

…beyond demands or

exhortation…

…. such that the need for change is elaborated in terms which have the potential to forge a coalition ..

…that the process engages with the views, concerns and fears of those working in the organization.

References

BECKHARD, R., 1969. Organization development: Strategies and models. ERIC.

CHEUNG-JUDGE, M. and HOLBECHE, L., 2015. Organisation Development-A practitioners guide for OD and HR. 2nd edn. London: Kogan Page.

KUBR, M., 2002. Management consulting: A guide to the profession. International

Labour Organization.

LEWIN, K., 1951. Field theory in social change. New York.

MCKINSEY & COMPANY, 2013-last update, About Us. Available:

http://www.mckinsey.com/about_us [Jan 2nd, 2013].

GALLOS, J. 2006 Organisation Development: A Jossey Bass Reader. New York: Jossey Bass

BODDY, D. 2011 Management: An Introduction. London: Pearson

Further references

Burke, W. Warner, and George H. Litwin. "A causal model of organizational performance and change." Journal of management 18.3 (1992): 523-545.

Burnes, Martins, N. and Coetzee, M., 2009. Applying the Burke-Litwin model as a diagnostic framework for assessing organisational effectiveness. SA Journal of Human Resource Management, 7(1), pp.1-13.

Burnes, B., & Cooke, B. (2012). The past, present and future of organization development: Taking the long view. Human Relations, 65(11), 1395-1429.

D'Amato, A. and Zijlstra, F.R., 2008. Psychological climate and individual factors as antecedents of work outcomes. European Journal of Work and Organizational Psychology, 17(1), pp.33-54.

Thanks for your attention!