Change Management ( Kaisen, CAT and NYPD)
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ManagingChange_Session_15.pptxManaging Change Fall 2014 Session 15: Kaizen: Continuous Improvement
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Resilient Organizations
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Resilient Organizations
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Resilient Organizations
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The Cat That Came Back
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For the 1997 launch of the 345 excavator, Caterpillar retrained its entire sales force.
The Cat That Came Back
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The success of the 1995 D9 tractor prompted Komatsu to withdraw its rival machine.
Top 10 Traits of Resilient Organizations
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1. They entertain the inconceivable, benchmarking themselves not against competitors, but against industries or categories that may not yet exist.
2. They build a culture of commitment and accountability, expecting and rewarding no less than the best from their people.
3. They move the goalposts, typically every three years, embarking on ambitious new objectives whether or not they feel the hot breath of competitors on their necks.
4. They show the courage of their convictions, charting a course based not on business fads or Wall Street fancy, but on their best instincts and judgment.
Top 10 Traits of Resilient Organizations
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5. They bounce back from adversity, detecting setbacks early and mobilizing responses quickly.
6. They think horizontal, flattening their organizations, breaking down silos, transferring best practices, collaborating cross-functionally, and promoting laterally.
7. They self-correct, developing and institutionalizing internal mechanisms for correcting problems before they reach profit-warning proportions.
Top 10 Traits of Resilient Organizations
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8. They listen to the complainers, using mechanisms and processes for surfacing and addressing dissatisfaction among customers and employees.
9. They put their motivators where their mouths are, designing financial incentives (raises, bonuses, benefits) and nonfinancial incentives (promotions, transfers, exposure) to pull in the same direction and clearly point toward what is valued.
10. They refuse to rest on their laurels, resisting or even shunning media praise and hype while pursuing tangible results.
