Powerpoint managing quality

MANAGING QUALITY

Pareto Analysis

➢ Pareto Analysis is a decision-making tool to help compare and fix problems strategically.

➢ It uses the Pareto Principle which is the 80/20 rule.

➢ Named after Italian economist Vilfredo Pareto

Identify List Of Problems

Some ways I could collect information from my customers would be:

-Anonymous Complaints

-Feedback Forms

-Customers Surveys

-Employee organizational recommendations

Why Did This Problem Occur?

To understand why these problems in the company occurred you would need to think to the root of the problem.

Scoring

➢ You could assign a number to each problem based on its negative impact, in a descending order. Defects should be organized from highest to lowest priority. The defects with the highest priority are resolved first.

Sorting

➢ You would sort all similar problems together and calculate a collective score. Once you have gotten a total the highest score will be resolved first to provide a higher return.

Restaurant Example:

Ex: Restaurant Customers reason to leave

Bad Service 40

Horrible Food 35

To Expensive 15

Long waits to be seated 57

Long waits for food 29

Total 176

Pareto Diagram Example

Results

➢ From the above graphs show what 80% of the problem is bad service and long seating waits, and the horrible food. So those to problems should be the first to be fixed.

Extra Information

The Pareto Analysis has multiple benefits depending on the kind of project.

It helps to identify problems to help complete a task.

Be careful not to look over small hurdles that could multiply over time.

This analysis also does not factor the seriousness of the problem only the quantity

References

https://corporatefinanceinstitute.com/resources/knowledge/strate gy/pareto-analysis/

1

https://www.geeksforgeeks.org/advantages-and-disadvantages-of- pareto-chart/

2