mis-201
Sallum
MANAGEMENTINFORMATIONSYSTEM.pptxMANAGEMENT INFORMATION SYSTEM
Student’s NAME
INSTITUTIONAL AFFILIATIONS
SCM DEFINITION
MS is best explained as the management of the flow of data with the objective of make the most of the supply chain and revenues of an organization.
Content Management System is an application software used by organization in the management, creation, and modification of digital data. (Finkenbine, 2000)
BENEFITS OF CRM TO ZAPPOS
Zappos will witness revenue increase.
Quick and effective delivery of products
Customer loyalty and retention. (Laudon, 2012)
Wider market for their products.
REASONS TO IMPLEMENT SCM, CRM, AND ERP
They ill connect the organization with new market.
The firm will have access to information critical to its operation.
Better client relationship.
Increased revenue and profitability. (Finkenbine, 2000)
ISSUES ARISING FROM AMAZON-ZAPPOS MERGER
Clients will be on a win-win situation.
Both Amazon and Zappos clients will share the same benefits and problems.
Like Amazon, Zappos will experience during peak mail season.
, Amazon will experience excellent customer support system, courtesy of Zappos. (Laudon, 2012)
STRATEGY FOR ZAPPOS TO INCREASE CLIENT SATISFACTION
Improve customer care services
Offer competitive price
Quick deliver services. (Finkenbine, 2000)
Reliability.
REFERENCES
Finkenbine, J. K., Atwater, J. W., & Mavinic, D. S. (2000). Stream health after urbanization 1. JAWRA Journal of the American Water Resources Association, 36(5), 1149-1160.
Laudon, K., Brabston, M. E., & Laudon, J. P. (2012). Management Information Systems: Managing the Digital Firm, Seventh Canadian Edition, 7/e. Pearson Education Canada.
