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Small Business Management, 18e

Longenecker/Petty/Palich/Hoy

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

The Business Plan: Visualizing the Dream

Chapter 6

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Learning Goals:

  • Explain the purpose and objectives of business plans.
  • Give the rationale for writing (or not writing) a business plan when starting a new venture.
  • Explain the concept and process for developing a firm’s business model.
  • Describe the preferred content and format for a business plan.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Learning Goals (cont.):

  • Offer practical advice on writing a business plan.
  • Explain how to pitch to investors.
  • Identify available sources of assistance in preparing a business plan.
  • Maintain the proper perspective when writing a business plan.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

An Overview of the Business Plan

Business Plan

Outlines the basic concept underlying a business-what problem will be solved-and describes how the business will execute its plan to solve the problem.

Key Elements of a Business Plan

A logical statement of a problem and its solution

A significant amount of cold, hard evidence

Candor about the risks, gaps, and assumptions that might be proved wrong.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Users of Business Plans

6.1

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Will Writing a Plan Make a Difference?

Primary Functions

Cost in time and money to prepare the plan

Management style and ability

Preferences of the management team

Complexity of the business

Competitive environment

Level of uncertainty

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

The Balance Between Planning and Executing

Factors affecting the extent of a plan:

To provide a clearly articulated statement of goals and strategies for internal use

Imposes discipline on the entrepreneur and management team

To serve as a selling document to be shared with outsiders

Provides a credible overview for prospective customers, suppliers, and investors

Helps secure favorable credit terms from suppliers

Opens approaches to lenders and other sources

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Types of Business Plans

The Short Plan

An abbreviated form of a traditional business plan that presents only the most important issues and projections.

The Comprehensive Plan

A complete plan that provides an in-depth analysis of the critical factors that will determine a firm’s success or failure, along with all the underlying assumptions.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Basic Business Model Framework

6.2

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Developing a Business Model

Key Elements in a Business Model

Revenue Model

Cost Structures

Required Resources to grow the business

Business Model Risk

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Developing a Business Model (cont.)

Revenue Model

Volume or unit-based

Subscription/membership-based

Advertising-based

Licensing based

Revenue Streams

Single

Multiple

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Developing a Business Model (cont.)

Revenue Streams

Single

Revenue comes from a single product/service

Multiple

Revenue comes from multiple products/services

Interdependent

Revenue comes from selling one or more products to generate revenue from other products

Loss Leader

Revenue streams are sold at a loss

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Developing a Business Model (cont.)

Who are your most likely customers?

How are they different from the general population?

What events will trigger the need or desire for your type of product or service?

When will these events occur? Can they be predicted?

How will customers make decisions on whether or not to buy your product or service?

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Developing a Business Model (cont.)

What will be the key decision factors?

How will your product or service compare to that of the competition on these key factors?

Will these differences be meaningful to the customer?

Are these differences known to the customer?

How can your product or service be exposed to your most likely potential customers?

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Developing a Business Model (cont.)

Cost Structures

Fixed: costs that do not vary at all with volume

Variable: expenses that vary directly and proportionately with changes in volume

Semi-variable: expenses that include both variable and fixed costs

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Preparing a Business Plan

Issues critical in preparing a business plan:

The content and basic format of the plan

Factual support for the concept in the form of strong supporting evidence

The effectiveness of the written presentation

Clear writing that effectively communicates

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Preparing a Business Plan (cont.)

Factors that help determine the content of a business plan for a startup:

The opportunity

Critical resources

The entrepreneurial team

The financing structure

The context (or external factors)

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

A Business Plan Identifies the Key Factors for Success

6.3

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Abbreviated Business Plan Outline

6.4

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© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Table of Contents for BlueAvocado Business Plan

6.5

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The Content of a Business Plan

Executive Summary (Overview/Narrative)

Description of the opportunity

Explanation of the business concept

Industry overview

Target market

Competitive advantage to be achieved

Economics of the opportunity

Management team description

Amount and purpose of the money

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

6–*

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BlueAvocado Overview

6.6

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The Content of a Business Plan (cont.)

Industry Description

Broader industry in which the firm will compete

Industry size, growth rate, trends, and competitors

Different segments of the industry

Niche in which the firm plans to participate

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

The Content of a Business Plan (cont.)

Target Customers

Demographics and psychological variables-values, attitudes, and fears

Competitor Analysis

Product or service attributes that are or are not provided by competitors

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

The Content of a Business Plan (cont.)

Product/Service Plan

Describes the product and/or service to be provided and explain its merits

Marketing Plan

Describes the user benefits of the product or service and the type of market that exists

Operations and Development Plan

How product will be produced or service provided

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

The Content of a Business Plan (cont.)

Management Team

Describes the firm’s organizational structure and the backgrounds and qualifications of key personnel

Critical Risks

Identifies the potential risks that may be encountered by an investor

Exit Strategy

Lists the possible options for equity investors to recover their principal investment and any returns through cashing out of their investment.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

The Content of a Business Plan (cont.)

Exit Strategy

Lists the possible options for equity investors to recover their principal investment and any returns through cashing out of their investment.

Financial Plan

Projects the company’s financial position based on well-substantiated assumptions and explains how the figures have been determined

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

The Content of a Business Plan (cont.)

Pro forma statements

Projections of a company’s financial statements for up to five years, including balance sheets, income statements, and statements of cash flows, as well as cash budgets.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

The Content of a Business Plan (cont.)

Appendix of Supporting Documents

Supplementary materials and attachments to expand the reader’s understanding of the plan:

Résumés of key investors and owners/managers

Professional references

Photographs of products, facilities, and buildings

Marketing research studies

Pertinent published research

Signed contracts of sale

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Advice for Writing a Business Plan

Analyze the market thoroughly

Provide solid
evidence for claims

Think like
an investor

Don’t hide weaknesses—
identify potential fatal flaws

Maintain
confidentiality

Pay attention
to details

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

Advice for Writing a Business Plan

  • Analyze the Market Thoroughly

What is the target market?

How large is the target market?

What problems concern the target market?

Are any of these problems greater than the one you’re addressing?

How does your product or service fix the problem?

Who will buy your product or service?

How much are they willing to pay for it?

Why do they need it?

Why would they buy from you?

Who are your competitors?

What are their strengths and weaknesses?

6–*

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

What Not to Do

  • Mistakes to avoid in preparing a business plan:

Failing to provide solid data.

Failing to describe the product in lay terms.

Failing to thoroughly analyze the market.

Including financial statements that are overly detailed or incomplete.

Hiding weaknesses.

6–*

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

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What Not to Do (cont.)

  • Mistakes to avoid in preparing a business plan: (cont.)

Overlooking the fatal flaw.

Using bad grammar.

Making the overall plan too long.

6–*

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© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

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Pitching to Investors

Identify the problem to be solved.

Introduce your solution to the problem.

Discuss your beginning traction for sales.

Identify the target market.

Explain the costs of acquiring customers in your target market.

Communicate the value proposition relative to competitors.

6–*

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© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

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Pitching to Investors (cont.)

Describe the basics of the revenue model.

Provide financial projections, along with the assumptions.

Sell the team.

Identify your funding needs, and explain the use of the funds.

Describe possible exit strategies-how the investors may be able to cash out.

6–*

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© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

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Pitching to Investors (cont.)

End on a high note-remind investors why your product/service/team is so great.

6–*

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© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

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Resources for Business Plan Preparation

Computer-Aided Business Planning

Professional Assistance

Get referrals.

Look for a fit.

Check references.

Get it in writing.

6–*

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© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

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Key Terms

business model

business model risk

business plan

comprehensive plan

cost structures

critical risks

executive summary

exit strategy

financial plan

management team

marketing plan

offering

operations and development plan

pitch

product/service plan

resource requirements

revenue model

short plan

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.

© 2017 Cengage Learning. All Rights Reserved. May not be copied, scanned, or duplicated, in whole or in part, except for use as permitted in a license distributed with a certain product or service or otherwise on a password-protected website for classroom use.