IFSM 438 INDIVIDUAL PROJ

Mamma Mia Case Study Fall 2021 Page 1 of 2

The Shoppe

Mamma Mia has been the primary baker and bakery owner since its opening 15 years ago. The bakery is is a walk-up-and-order configuration with no seating space, one of a dozen shops in a strip mall in Alexandria, Virginia.

The bakery currently employs one other baker and two wait staff who serve customers at the counter. All paperwork, bookkeeping, ordering supplies, hiring and firing, and tracking inventory is done by Mamma. Because the bakery is now a small operation, Mamma does all business using telephone and paper documents. There is one cash register and Mamma uses cash or check to buy all bakery goods.

Future Plans

Because the bakery has grown more successful over the years, Mamma Mia has decided that the time is right to expand the bakery. The store space next door is vacant, and she has signed a contract to connect and remodel the two stores. This space will more than double the size of the current bakery, and Mamma Mia can then offer bakery items, sandwiches, and café-type seating.

When the expansion construction is complete, Mamma Mia expects to hire six more people full time:

• Two food-service certified sandwich makers

• One more baker

• One more counter server

• One person to track inventory and order supplies

• One person to manage the bookkeeping, bill paying, and finance parts of the business

To coincide with the expansion, Mamma would like to have an IT system installed for point-of-sale, inventory, and bookkeeping purposes. Mamma would like the system to "connect" to her suppliers, the health department (see vdh.virginia.gov) for food services, and other business relationships. She would also like a website so her customers can make advance orders for pick-up. Related to that, she would like the system to process debit and credit cards.

Mamma Mia wants an IT system that will be:

• Modern

• Easy to use

• Employee and customer friendly

Most of all, Mamma wants the system to make her bakery and sandwich shop more efficient.

Mamma Mia Case Study Fall 2021 Page 2 of 2

Your Task

Imagine that your team works for a company that specializes in the design, development, and installation of information technology (IT) systems. Because of this experience, Mamma has selected your company to plan, perform and manage this project.

Your team's assignment will be to prepare the project plan and proposal for installing Mamma's new IT system. Your team's charge is to build a project plan that demonstrates the ability to plan, manage and control the project of designing and installing the IT system for Mamma. Team members will be assigned as resources for the hands-on technical IT work of the project.

Challenges

The requirements are pretty general, so you will need to use creative thinking and decision skills to develop the specifics of what the client needs (hardware, software, PCs, servers, networking, cabling, wireless, application systems, Web sites, Cloud storage, what?) and the scope (how much, how many, how, and for whom?) and extent thereof. You will need to refine Mamma's needs by working directly with her.

Mamma has little experience working with computers and IT systems. She feels a bit "old fashioned" but she is willing to learn and wants to be sure that her employees learn, too, how to work with the IT system. Mamma is your point of contact and the person you will work with while completing the requirements, design, and implementation of the IT system. This means you will need to define and explain terms as you work with her (Your instructor will fill in for Mamma).

Final Notes

• Mamma Mia is the major stakeholder

• There is no networking, LAN, or Internet installed

• You may clarify requirements with Mamma Mia

• The Bakery Shoppe has no productivity software or other applications

• Mamma's budget for the IT system is $100,000

• Internet connectivity is available in the area, whether via ISP or satellite

• Mamma has little IT experience and no IT staff

• The IT team should have 6-8 members, real or fictional

• Mamma wants the project to complete in no more than 6 months