End to End Considerations

Several factors can influence transportation, warehousing, and distribution requirements from manufactured good sources to customer needs (end-to-end).

Image representation of the various functions in the supply chain that are broken down into inbound logistics functions and outbound logistics functions

In this module’s required reading, you will learn more about the importance of monitoring performance to meet customer service levels within transportation, warehousing, and distribution requirements from manufactured good sources to customer needs (end-to-end).

In previous modules, we have looked at warehousing, transportation, and distribution of finished goods from the manufacturer to the customer. However, we will now focus on the objective in supply chains which is to meet customer needs.

Meeting customer needs in transportation, warehousing, and distribution requires first understanding the voice of the customer (VOC) and understanding the customer’s perspective. Therefore, when considering customer service within the logistics network, managers must first define the proper service level based on the customer’s needs. Each customer has a required service level as it relates to the product, quantity, condition, destination, speed, and cost. Once customer service levels are identified, logistics managers can monitor performance to ensure customer service levels are achieved.

In this module, you have learned about customer service and performance monitoring in transportation, warehousing, and distribution requirements from manufactured good sources to customer needs (end-to-end).