Measuring Performance

5/21/2018 M2 Assignment 2 Submission - Submit Files - IO6401 | Performance Appraisal and Feedback | AN180510.0613.5W | HI | BLA - Argosy …

https://myclasses.argosy.edu/d2l/lms/dropbox/user/folder_submit_files.d2l?db=104100&grpid=0&isprv=0&bp=0&ou=21279 1/5

M2 Assignment 2 Submission - Submit Files

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M2 Assignment 2 Submission

Instruc�ons

Assignment 2: Measuring Performance

Gathering performance informa�on is important; however, if it is not used appropriately, it will not lead to the desired outcome. Managers need to understand how to gather and use performance informa�on and be empowered to communicate performance informa�on to employees in a way that will produce the appropriate outcomes as well as support organiza�onal goals.

For this assignment, you will analyze the data provided and write a report in approximately 4–5 pages based on your findings.

Scenario:

BANKS Industries, a client of yours, is a�emp�ng to train managers to use performance informa�on effec�vely. It has implemented a system where both the immediate supervisor and the department head are evalua�ng employees using a graphic ra�ng scale. The employees being evaluated are all call center representa�ves for a help desk that handles problems with its personal compu�ng devices product line. You have had an opportunity to review its job descrip�ons and performance evalua�on document.

Click here to learn about the job descrip�on of a call center representa�ve.

Click here to learn about the call center evalua�on.

A group of twenty call center representa�ves has already been evaluated. The evalua�on uses a graphic ra�ng scale that results in an average score per employee. The graphic ra�ng scale is weighted as follows:

Needs Improvement = 1 Meets Expecta�ons = 2 Exceeds Expecta�ons = 3

IO6401 | Performance Appraisal and Feedback | AN1…

5/21/2018 M2 Assignment 2 Submission - Submit Files - IO6401 | Performance Appraisal and Feedback | AN180510.0613.5W | HI | BLA - Argosy …

https://myclasses.argosy.edu/d2l/lms/dropbox/user/folder_submit_files.d2l?db=104100&grpid=0&isprv=0&bp=0&ou=21279 2/5

A score of 2–2.49 is considered acceptable. Anything over 2.5 exceeds expecta�ons. Scores under 2 indicate a need for improvement in at least one area. BANKS Industries has decided that for call center representa�ves, the evalua�ons will be conducted by both the call center manager and the district manager. Both managers are present and walk the floor on a regular basis, and both are reasonably familiar with the employees. The call center manager reports to the district manager.

A�er looking at the ra�ngs from this round of evalua�ons, management is concerned that there may be some inter-rater reliability issues. It looks like the two managers do not always agree on ra�ngs for these employees. Here is a comparison of the average scores:

Employee Name Call Center Manager District Manager

Alfrey, Lisa 2 2.2

Armstead, Catherine 1.8 2.3

Bartle�, Kelly 2.2 2.7

Cannon, Violet 2.7 2.5

Cantley, Candice 1.2 1.3

Cost, Tonja 1.8 2.5

Gomez, Andrea 2.6 2.3

Hahn, Frida 2.6 2.8

Hasselhoff, David 3 3

Holman, Patricia 1.9 2.3

Karter, Kim 1.9 2.3

Peraza, Teresa 1.6 2

Reynolds, Burt 2 1.8

Royals, Dillon 2.3 2.6

Schull, Leonard 1.4 1.8

Scriber, Jacqueline 3 2.4

Smith, Bert 2.3 1.9

Stenberg, Madison 2.4 3

Wellington, Dawn 2.8 2.4

Wydra, Cindy 2.8 2.5

The client is not sure whether this is an effec�ve approach to evalua�ng performance. You have been contacted to consult with this client and assist in iden�fying issues and training managers to be�er use the appraisal instrument.

Direc�ons:

In 4–5 pages:

Define and discuss a graphic ra�ng scale as an appraisal instrument. Conduct a sta�s�cal analysis of the two sets of data using a t-test in Microso� Excel to determine whether the differences in ra�ngs are sta�s�cally significant (include your computa�ons).

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5/21/2018 M2 Assignment 2 Submission - Submit Files - IO6401 | Performance Appraisal and Feedback | AN180510.0613.5W | HI | BLA - Argosy …

https://myclasses.argosy.edu/d2l/lms/dropbox/user/folder_submit_files.d2l?db=104100&grpid=0&isprv=0&bp=0&ou=21279 3/5

Explain the results of your t-test, including a table/graphic representa�on and the implica�ons of your results. Assess the appraisal instrument and make at least two recommenda�ons for improvement. Iden�fy training topics for management to ensure be�er inter-rater reliability in the future. Include a jus�fica�on.

Your final product will be a Microso� Word document of approximately 4–5 pages in length and u�lize at least three scholarly sources in your research. Your paper should be wri�en in a clear, concise, and organized manner; demonstrate ethical scholarship in accurate representa�on and a�ribu�on of sources; and display accurate spelling, grammar, and punctua�on. Microso� Excel computa�ons of the t-test should also be submi�ed.

Submission Details:

Use the following file-naming conven�on for your submissions: IO6401_M2_A2_LastName_FirstIni�al.zip. By the due date assigned, deliver your assignment to the Submissions Area.

Due Date

May 23, 2018 11:59 PM

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Rubric Name: IO6401_M2A2_Grading_Rubric

Criteria Maximum Points

GR1 Define and discuss graphic ra�ng

scales as an appraisal instrument.

8 points

GR2 Conduct a sta�s�cal analysis of the

two sets of data using a t-test.

24 points

GR3 Explain the results of your t-test,

including the implica�ons of your results.

16 points

GR4 Assess the appraisal instrument and

make at least two recommenda�ons for

improvement.

16 points