Literature Review (Revision)

Running Head: EMOTIONAL INTELLIGENCE 1

EMOTIONAL INTELLIGENCE 2

EMOTIONAL INTELLIGENCE

Liberty University

Introduction

Demand on managers, employees and executives of enterprises around the world progressively increase and is hypothesized that most emotional intelligence will increasingly participate in a relevant role in the success of a business. The main purpose of this literature is to gain educational knowledge of emotional intelligence, its main importance and exploring the emotional intelligence strategies used by business leaders in the United States to enhance effective team communication. Emotional intelligence is a type of shared intelligence that incorporates monitoring emotions and feelings of an individual as well as that of others, followed by using the data to offer guidance on individual thinking and actions. Emotional intelligence in leaders incorporates understanding their feelings, showing empathy to others as well as regulating individual; emotions to enhance the quality of work in the organization. Emotional intelligence impacts the effectiveness of communication among project team members.

Literature review

Goleman et al. (2015) explain that the main tasks around leadership incorporate generating job passion, creating an atmosphere that encourages cooperation and attaining harmony amid financial and human factors of the organization agenda, which can be achieved through relevant emotional intelligence. Cloud (2016) adds that a complete performance picture ranges from achieving results as well as return on investment to achieving commitment and trust. Kouzes and Posner (2018) explain that if people fail to believe in the person giving information, then they will not even believe the message given by that person. If there is no trust, leaders might not even achieve their vision no matter how important or true the information might be since the data will not be embraced as intended, hence the commitment required will not achieve the organization requirement.

Leaders require emotional intelligence to gain their full potential to achieve their predetermined goals and objectives. Leadership is not something you carry out on people, but it is something that you do with followers. Before understanding others, leaders work on understanding themselves, their behaviors, values goals and objectives. The main leadership instrument is the mastery of leadership starts with mastery of oneself. Self-knowledge is the best tool for transformation in an organization (Goleman, 2018). Understanding individual values and character is an act of emotional intelligence.

There are four main factors for emotional intelligence, as explained by Nguyen et al. (2019) include "self-awareness, self-management, social awareness and relationship management." These are the strategies that most of the United States management use to enhance effective communication amid the team members. Self-awareness incorporates self-understanding of personal responsibilities, communication styles, moods, objectives, and feelings. This assessment allows a person to leverage the focus objective, strengths, and weaknesses in the communication. Nguyen explains that awareness of others as the best tool of EI, being in a position to understand other people feeling and emotion will help a leader to control the team smoothly. According to Nguyen et al. (2019), self-regulation involves being able to control oneself in relation to other people. The final factor of relationship management covers all the other factors create the relationship amid an individual and the targeted audience while communicating.

There are diverse organizational leaders that use the Emotional intelligence strategy in the United States to encourage effective communication with followers. These leaders include Bezos, Ursula Burns and Elon Musk. Bezos believes in the employees, appreciate them, and continuously remind them how important they are in the organization. According to Goleman (2018). Leaders that reach out to their employees with the idea of appreciating them before presenting their need from the employees motivate the employees to perform best in their work creation.

Also, Elon Mask understood the importance of social awareness and became a team player that leads people from the frontline and not from the safe, comfortable zone. According to Durbin, social awareness involves being aware of other people feelings and focusing most interest to them as a leader (Dubrin, 2015). Finally, Ursula Burns had knowledge of self-management. Self-regulation for Burns included having the ability to control her emotion and moods in such a way she invested on her poker face to make sure that she had the most approachable look that employees would feel free to address them as leaders. She ensures that her moods did not disrupt her leadership, operating with transparency, being driven to advancement initiative as well as being adaptive to changes.

According to Goleman et al. (2015) leadership has main tasks surrounding it which include the passion generated for the job ahead, a cultivated environment for cooperation, and harmony is achieved between "the factors of finance in company's agenda and the human, " this can be accomplished in a better way by emotional intelligence being utilised. So as to gain commitment and trust, Cloud (2016) explains that ranges of complete pictures performance are from getting the results and also investment returns. A suggestion by Kouzes and Posner. Was that if people do not trust the messenger, they won't trust the message as well.

Emotional intelligence is a crucial skill to a leader where the leader has his full potential obtained (Goleman, 2018). Rather than doing for the people, leadership is something you involve them. One needs to understand his values and goals before heading for a lead. According to Kouzes and Posner, leadership has instruments which are self, and the leadership mastery, which is accompanied by self-mastery (Jackson, 2016). Awareness of self is a tool invaluable for change in itself. Self-development derives the confidence and courage to lead, the strong feeling of one's capabilities and self-worth is self-confidence.

In conclusion, leading organization and people can be to be very challenging, especially when today's environment is fast-paced and ever-changing. Emotional intelligence has acquired increased importance where it is now believed that it is a key in obtaining performance. The potential of an organisation has an argument that it can be reached by the motivation of individuals, relationships built on trust, integrity in leadership, and getting to adapt to meeting reality demands. Emotional intelligence measuring tools before being said is a science it should be got through an empirical investigation. Finally, emotional intelligence is supposed to be outpointed, as relevant as it would be, it itself would not be enough; technical skills and cognitive intelligence are as significant for the success of leadership.

References

Boyatzis, R. (2019). Competencies as a behavioral approach to emotional intelligence. The Journal of Management Development. Manuscript submitted for publication. Retrieved from https://www.emerald.com/insight/content/doi/10.1108/02621710910987647/full/html

Cloud, H. (2015).Integrity: The courage to meet the demands of reality. NY: Harper Collins Publishers.

Dubrin, A. J. (2015). Leadership: Research, findings, practice and skills (6th ed.). Mason, OH: South-Western/Cengage.

Goleman, D. (2018). Working with emotional intelligence. New York, NY: Bantam Books. Retrieved from https://books.google.com/books?hl=en&lr=&id=WHeScUw4--4C&oi=fnd&pg=PA8&dq=The+student+leadership+challenge:+Five+practices+for+exemplary+leaders.

Jackson, L. A. (2016, February). Relax your grip: Learning the fine arts of delegation. Black Enterprise. Retrieved from http://www.blackenterprise.com/2006/02/01/relax-your-grip/

Kouzes, J. M., & Posner, B. Z. (2008).The student leadership challenge: Five practices for exemplary leaders. Hoboken, NJ: John Wiley & Sons Inc. Retrieved from https://books.google.com/books?hl=en&lr=&id=iU5MDwAAQBAJ&oi=fnd&pg=PR13&dq=Kouzes,+J.+M.,+%26+Posner,+B.+Z.+(2008).The+student+leadership+challenge:+Five+practices+for+exemplary+leaders.+Hoboken,+NJ:+John+Wiley+%26+Sons+Inc.&ots=BbU1jxJfp5&sig=no0YxLbSZHVnmaWYcvpcP5umCa4