Deliverable 2 - Strategic Plan Outline (It Need to be Revised)

Hobson

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Hobson

MAN3504CBE Section 01 Operations Management - CBE - 2017 Summer Quarter LaFredia Hobson Deliverable 2 - Strategic Plan Outline 07/21/2017

Part 1: Information systems Design

The following diagram shows the roles of information systems in organizations such as Nozema Company:

Nozem Employees

Corporate Intranet (LAN/WAN)

External Data

Internal Data (corporate data)

Transaction Processing Systems

Role: to perform, record and report on daily business transactions

Management information systems

Role: to produce regularly, fixed and scheduled reports

Database of valid transactions

Business Transactions

Operational Databases

Application Databases

Executive Support System

Role: helps to access all the reports from all the other information systems and organizational departments.

Decision Support Systems

Roles: helps the middle management to support the problem solving process by allowing them compile relevant data from wide range of information sources

Expert Systems

Role: helps to provide expert knowledge, expert advice and the required knowledge base for company management.

PART 2: Rational of Information Systems

Management information systems or MIS are helpful in companies as they help in highlighting the weaknesses and strengths of a company through the generated reports. These information systems will help Nozama business in several ways by supporting the operations.

The Information System will provide relevant information to the customers through the website. The information systems, specifically the management information system will determine the availability of online books and display them to the customers. The system will also help generate reports that the management will use to determine the most downloaded books, most searched books and the unavailable books hence allowing them to determine the books to include in the next purchase of the online store.

The information systems will also provide support to management of online downloads and promotion of the business services. Through the Executive Support System (ESS), the management will analyze all the reports from all business departments including the sales department and determine the potential market segment. This will help in determining the areas to focus the promotion, types of books to retail and information to offer through the website.

Office automation systems will help enhance communication the required centralized communication network. Office automation will provide support to collaborative communication while determining the communication flow and IT functions. The systems will help establish and maintain good customer support as it is one of the business functions in Nozama Ecommerce.

Information systems will support the documentation of business activities through generation of various reports of daily routines. For instance, the Transaction Processing System will provide transaction reports that the finance department can use to document their progress while developing a backup plan to aid disaster recovery.

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