Annotated Bibliography

profileEvonth
Lectureslides-Edited.zip

Lecture slides - Edited/bbs200-session-1-jr-110618.pptx

Workshop 1 (sessions 1-2): Introduction to BBS200

TMay, 2018

Dr Juergen Rudolph

Agenda

Self-introduction & teaching & learning philosophy

Unit objectives

Assessment Tasks & Deadlines…

Q&A

Introduction to Business Research

Theory X versus Theory Y

Art of War versus Art of Collaboration

Why Business Research is awesome & important…

We live in a knowledge economy and thus have to be lifelong learners.

Especially routine and repetitive jobs are increasingly automated via robots and smart algorithms…

Having a solid foundation in (business) research enables you to value-add to your organisation…

Make better-informed decisions in your personal lives…

The aim of the unit is to provide students with the opportunity to develop a critical understanding of the value of research in the business context in order to address management dilemmas.

Aims of the unit:

prepare you to better understand how research informs practice within the business discipline;

enable you to independently examine and critique existing research;

provide opportunities for you to develop conceptual and analytical skills involved in research problem formulation, and conducting literature reviews; and

develop appropriate communication skills in the preparation of assessable course work.

Intended Learning Outcomes

Describe how research can be applied in solving management dilemmas (LO1);

Critically evaluate research based on a given set of criteria (LO2);

Identify, characterise and understand the rationale for using different research approaches in business research (LO3);

Describe the principles involved in selecting research methodology and research methods (LO4); and

Retrieve, synthesise, evaluate and report on information/data used in business research (LO5).

How you set yourself up for success

Actively watch podcasts prior to workshop – watch and take notes

Turn up for workshops and participate

Submit assignments via the LMS on time, follow guidelines

Seek help when required

Carefully read the Unit Information & Learning Guide (UILG) and make sure you understand assignments, referencing, LMS, attendance

Bloom’s Taxonomy—Revised

Bloom's Original Taxonomy Anderson's Revised Taxonomy
Knowledge Remembering
Comprehension Understanding
Application Applying
Analysis Analyzing
Synthesis Evaluating
Evaluation Creating

Annotated bibliography (1)

Annotated bibliography (2)

‘Speed-mate’ exercise (1)

Time: 15 minutes

Write down three questions that you ask a potential mate if you only had three minutes.

Try to meet at least five potential mates… (10 minutes). Move along after two minutes.

‘Speed-mate’ exercise (2)

What type of questions did you ask?

What questions helped to get an idea of someone, what questions did not…

Speed-mate exercise (3)

What we just did is research.

Examples…

Retailers….Why is this brand of jeans not selling? How can we encourage shoppers to increase their spend…How can we encourage shopper loyalty?

Managers …why are my staff not productive? Why can’t John and Jeanie work together?

Professionals face these kinds of problems every day and they have to be able to conduct research to resolve the problems. This is what this unit is about…it is about helping professionals to solve real business problems.

Lecture podcast review

Give reasons why we should study business research. What is business research?

What are the differences between basic and applied research?

What are the three major philosophical positions? Briefly describe them.

What is the difference between deduction and induction?

Some reasons why we should study business research…

Research provides you with the knowledge and skills needed for the fast-paced decision-making environment.

To gather more information before selecting a course of action in business such as introducing a leadership development programme, paying for product advertising, before buying software, before switching internet providers….

To conduct a high-level research study

To understand research design

To assess the quality of research studies

To establish a career as a research specialist

To solve business and management problems

What is business research?

A systematic inquiry, the objective of which is to provide information to solve managerial dilemmas.

What are the differences between basic and applied research?

Basic Research or Pure Research

more directed to solve theoretical problems and paradoxes

to determine or establish fundamental facts and resliationships within a field of study

develop theories

Applied Research

more directed to provide the base for immediate managerial decisions

undertaken specifically for the purpose of obtaining information to help resolve a particular problem

The distinction between the two is APPLICATION.

Basic research has limited application to real world policy and management but could be done to guide applied research.

Applied research is all about trying to solve problems, dilemmas, find answers to management, and business problems.

What are the three major philosophical positions? Briefly describe the three major positions.

(1) Positivism

The researcher views the nature of reality as being external, objective and independent of social actors.

The researchers view regarding what constitutes acceptable knowledge. Only observable phenomena can provide credible data, facts. Focus on causality and law like generalisations, reducing phenomena to simplest elements.

Research is value free.

Researcher is independent of the data and maintains an objective stance.

Highly structured, large samples, measurement, generally quantitative but can be qualitative.

 

(2) Interpretivism

The researcher views the nature of reality as being ssocially constructed, subjective, may change, multiple realities.

Social world is constructed and given meaning subjectively by people.

Research is value bound.

The researcher is part of what is being researched, cannot be separated and so will be subjective.

Research is driven by interests.

  

(3) Realism

Is objective, that is, it exists independent of human thoughts and beliefs or knowledge of their existence (realist), but is interpreted through social conditioning (critical realist).

Observable phenomena provide credible data, facts, insufficient data means inaccuracies in sensations. Alternatively, phenomena create sensations which are open to misinterpretation (critical realism). Focus on explaining within a context or contexts.

Research is value laden; the researcher is biased by world views, cultural experiences and upbringing. These will impact on research.

Methods chosen must fit the subject matter, can be quantitative or qualitative.

Deduction and Induction are two distinct methods of reasoning

Deduction emphasises

General to specific or top down

Scientific principles

Moving from theory to data

The need to explain causal relationships

Collection of quantitative data

Theory – hypothesis – observation – confirmation

Induction emphasises

Bottom up reasoning.

Gaining an understanding of the meanings humans attach to events

A close understanding of the research context

Collection of qualitative data

Think Pair Share Activity

Referencing Revision: 20 Minutes

In pairs, answer the following questions. You can use any materials or devices that you have at hand.

Which referencing style do you have to use in this unit?

References in the body of a paragraph are called? 

A reference list contains all the references used in your assignment. How should your reference list be ordered? 

What part of the reference is italicised in a reference list?  

Why is referencing important?

What is it called when you use someone else’s work and don’t cite the reference?  

Why do academics care so much about referencing?

What is research?

Research

Investigation, organised, systematic

Produces data which when analysed helps us to understand things

27

Business Research

a systematic inquiry to solve management dilemmas

Knowledge and skills

Fast paced decision making

28

4 Research Studies

Descriptive answers who, what, when, where and sometimes how questions

Explanatory theory based answering why and how questions

Reporting account or summary of data

Predictive theory based attempting to predict future events

Most

29

Different Styles of Research

Applied Research

Basic Research

Theoretical

Expand knowledge

Practical

Problem Solving

Managerial decisions

30

Deductive

Inductive

Positivism

Realism

Objectivism

Constructivism

Interpretivism

Quantitative Methods

Qualitative Methods

Position on theory

And research

Epistemological

orientation

Ontological

orientation

Research Philosophies

Diagram adapted from:

http :// www.gpmfirst.com/books/designs-methods-and-practices-research-project-management/ontology-and-epistemology

Retrieved 29/6/2016

31

Think Pair Share (15 minutes)

(1) Briefly describe the 6 stages of the business research process.

(2) What is a management dilemma? Provide three examples of management dilemmas that might arise in an organisation.

(3) Why is it important to clearly define the research problem? What are the dangers of not clearly defining the research problem?

Briefly describe the six stages of the business research process.

Problem discovery and definition – where the research objectives are defined

Planning the research design – where the researcher determines the basic research method that will be used

Sampling – where the research determines when and how they are going to obtain a sample

Data gathering - Collecting the data that is conducting the interviews, survey or experiment

Data processing and analysis – which involves coding the data and analysing the data

Drawing conclusions and preparing a report

Business Research Process

Phase 1

Problem detection and definition

Phase 2

Research Design

Phase 3

Sample Design

Phase 4

Data Collection

Phase 5

Data processing and Analysis

Phase 6

Drawing Conclusions and Reporting

Primary (initial discussions) and/or

Secondary Research (academic literature, reports, ABS data)

Output: Document the Research objectives

Selection of research methodology, design, tools and ethics approach.

Output: Develop Research Proposal

Selection of sample design

Probability or Non-probability

Output: Detailed Sample Design

Gatekeeper negotiations, access, fieldwork

Gather data

Output: Data

Clean, process and analyse data

Output: Preliminary findings

Develop conclusions and/or recommendations; produce report (technical, short, academic)

Output: Report and/or presentation

What is a management dilemma? Provide three examples of management dilemmas that might arise in an organisation.

A management dilemma refers to a current problem. Managers or employees can see that there is a problem...something is not right with the business. Examples include:

increasing customer complaints

increased staff turnover

Low sales

Supply can’t keep up with demand from customers

Low profit levels

Why is it important to clearly define the research problem? What are the dangers of not clearly defining the research problem?

The definition of the research problems provides direction to the investigation.

Careful problem definition allows the researcher to define the project research objective.

When the purpose of the research is clear, it is more likely that the necessary and relevant information will be collected.

NOT clearly defining the research problem means the researcher may not solve the management dilemma. OR the research may not collect the data necessary to solve the problem.

Activity

5 Minutes

Students to work in small groups of 3 or 4 to answer the following:

Develop a memory device for remembering the 6 steps in the research process.

Management research question hierarchy

Research

Dilemma

Management questions

What symptoms causing managements concern?

How can management eliminate the negative symptoms?

What plausible courses of action are available?

What does the manager need to know to choose the best alternative from actions available?

What should be asked or observed to obtain the information the manager needs?

What is the recommended course of action given the research findings?

1

2

Research questions

3

Investigative questions

4

Measurement questions

5

Decision

6

and capital productivity?

38

How can we remember the management research question hierarchy?

Just remember lor…

5W + 1 H / D at the end at the beginning, four types of questions in-between

Remember (= RM) RIM-D

Run Mother Run, I make dinner 

EXAMPLE Management research question hierarchy

Research

Dilemma

Management questions

Why is the sale of our beer declining?

How can we improve beer sales?

Should we advertise more? Should we lower the price of our beer? Should we change the recipe?

What % of customers will we lose if we change the recipe? Will increased advertising improve sales?

Do you prefer formula a (old) or formula b (new)?

Given the price of a can of beer has reduced to $X how many cans per week will you purchase?

Recommendation/s to improve beer sales.

1

2

Research questions

3

Investigative questions

4

Measurement questions

5

Decision

6

40

Prep for session 2

Read the UILG thoroughly

Read chapters 1-4 of textbook

Watch podcasts

Read the Case Study on LMS: Bliss artists: can we measure happiness?

Attempt knowledge check quizzes on LMS

Lecture slides - Edited/bbs200-session-1-jr-may-2018.pptx

Workshop 1 (sessions 1-2): Introduction to BBS200

TMay, 2018

Dr Juergen Rudolph

Agenda

Self-introduction & teaching & learning philosophy

Unit objectives

Assessment Tasks & Deadlines…

Q&A

Introduction to Business Research

Self-Introduction: Lifelong Learner

Studied: Business Administration, Education, Sociology, Anthropology, Philosophy, Musicology, and Social Work.

MBA (University of Louisville, KY);

M.Ed. (University of Adelaide);

M.A. & PhD (University of Erlangen-Nuremberg, Germany);

SDALT (Republic Polytechnic, Singapore);

ACTA (Institute of Adult Learning, Singapore).

Authored book on the social history of Singapore, co-edited two books on the Asian crisis, and wrote numerous journal articles. Co-editor of JALT.

Self-introduction: University of hard knocks

Held various management positions in Private Education Institutions in Singapore.

In 2005, presented with the The Spirit of Enterprise Award by former President of Singapore, SR Nathan.

Self-introduction: teaching experience

Main areas of interest: Knowledge Management, International Management, Business Research, Higher Ed & Investing.

More than 20 years of teaching experience: undergraduate and postgraduate modules for Murdoch University; University College Dublin; Northumbria University; Royal Holloway, University of London; University of Essex etc.

Teaching for Murdoch University since 2012 and BBS200 since May 2017.

Theory X versus Theory Y

Art of War versus Art of Collaboration

There are no stupid questions!

(Only dumb answers by the facilitator.)

My contact details

Email: [email protected]

Including the following info in emails will make our communication more efficient:

Your full name

Your class, e.g. BBS200-A.

State the purpose of your email

What do you need me to do (if anything)

Mobile: 93805703 (largely for emergencies)

Why Business Research is awesome & important…

We live in a knowledge economy and thus have to be lifelong learners.

Especially routine and repetitive jobs are increasingly automated via robots and smart algorithms…

Having a solid foundation in (business) research enables you to value-add to your organisation…

Make better-informed decisions in your personal lives…

Mentimeter exercise: What do you want to get out of this unit? https://www.mentimeter.com/s/0e067a3cde10cc8148ec9a2169f21504/55c51fbb0916

Grab your phone (or tablet or laptop).

Go to www.menti.com

Enter the code and vote.

The aim of the unit is to provide students with the opportunity to develop a critical understanding of the value of research in the business context in order to address management dilemmas.

Aims of the unit:

prepare you to better understand how research informs practice within the business discipline;

enable you to independently examine and critique existing research;

provide opportunities for you to develop conceptual and analytical skills involved in research problem formulation, and conducting literature reviews; and

develop appropriate communication skills in the preparation of assessable course work.

Intended Learning Outcomes

Describe how research can be applied in solving management dilemmas (LO1);

Critically evaluate research based on a given set of criteria (LO2);

Identify, characterise and understand the rationale for using different research approaches in business research (LO3);

Describe the principles involved in selecting research methodology and research methods (LO4); and

Retrieve, synthesise, evaluate and report on information/data used in business research (LO5).

How you set yourself up for success

Actively watch podcasts prior to workshop – watch and take notes

Turn up for workshops and participate

Submit assignments via the LMS on time, follow guidelines

Seek help when required

Carefully read the Unit Information & Learning Guide (UILG) and make sure you understand assignments, referencing, LMS, attendance

Study Schedule & Assessments (1)

Study Schedule & Assessments (2)

Assessments

Workshop Participation (10%)

As there is a participation component to this course, it is vital that all workshop sessions are attended.

It is important for you to prepare for and participate in the workshops. Merely attending a workshop will NOT contribute to the workshop participation mark. You will be awarded marks for your participation in the workshop discussion, participation in activities and completion of questions.

In order to complete this component, you should:

Attend every workshop.

Actively watch the podcasts, complete the online activities, read the chapters, read case studies. In general, it is expected that you should come to workshops prepared to participate, discuss and debate.

Actively participate in the workshop and submit any workshop activities as requested.

Bloom’s Taxonomy—Revised

Bloom's Original Taxonomy Anderson's Revised Taxonomy
Knowledge Remembering
Comprehension Understanding
Application Applying
Analysis Analyzing
Synthesis Evaluating
Evaluation Creating

Annotated bibliography (1)

Annotated bibliography (2)

‘Speed-mate’ exercise (1)

Time: 15 minutes

Write down three questions that you ask a potential mate if you only had three minutes.

Try to meet at least five potential mates… (10 minutes). Move along after two minutes.

‘Speed-mate’ exercise (2)

What type of questions did you ask?

What questions helped to get an idea of someone, what questions did not…

Speed-mate exercise (3)

What we just did is research.

Examples…

Retailers….Why is this brand of jeans not selling? How can we encourage shoppers to increase their spend…How can we encourage shopper loyalty?

Managers …why are my staff not productive? Why can’t John and Jeanie work together?

Professionals face these kinds of problems every day and they have to be able to conduct research to resolve the problems. This is what this unit is about…it is about helping professionals to solve real business problems.

Lecture podcast review

Give reasons why we should study business research. What is business research?

What are the differences between basic and applied research?

What are the three major philosophical positions? Briefly describe them.

What is the difference between deduction and induction?

Some reasons why we should study business research…

Research provides you with the knowledge and skills needed for the fast-paced decision-making environment.

To gather more information before selecting a course of action in business such as introducing a leadership development programme, paying for product advertising, before buying software, before switching internet providers….

To conduct a high-level research study

To understand research design

To assess the quality of research studies

To establish a career as a research specialist

To solve business and management problems

What is business research?

A systematic inquiry, the objective of which is to provide information to solve managerial dilemmas.

What are the differences between basic and applied research?

Basic Research or Pure Research

more directed to solve theoretical problems and paradoxes

to determine or establish fundamental facts and resliationships within a field of study

develop theories

Applied Research

more directed to provide the base for immediate managerial decisions

undertaken specifically for the purpose of obtaining information to help resolve a particular problem

The distinction between the two is APPLICATION.

Basic research has limited application to real world policy and management but could be done to guide applied research.

Applied research is all about trying to solve problems, dilemmas, find answers to management, and business problems.

What are the three major philosophical positions? Briefly describe the three major positions.

(1) Positivism

The researcher views the nature of reality as being external, objective and independent of social actors.

The researchers view regarding what constitutes acceptable knowledge. Only observable phenomena can provide credible data, facts. Focus on causality and law like generalisations, reducing phenomena to simplest elements.

Research is value free.

Researcher is independent of the data and maintains an objective stance.

Highly structured, large samples, measurement, generally quantitative but can be qualitative.

 

(2) Interpretivism

The researcher views the nature of reality as being ssocially constructed, subjective, may change, multiple realities.

Social world is constructed and given meaning subjectively by people.

Research is value bound.

The researcher is part of what is being researched, cannot be separated and so will be subjective.

Research is driven by interests.

  

(3) Realism

Is objective, that is, it exists independent of human thoughts and beliefs or knowledge of their existence (realist), but is interpreted through social conditioning (critical realist).

Observable phenomena provide credible data, facts, insufficient data means inaccuracies in sensations. Alternatively, phenomena create sensations which are open to misinterpretation (critical realism). Focus on explaining within a context or contexts.

Research is value laden; the researcher is biased by world views, cultural experiences and upbringing. These will impact on research.

Methods chosen must fit the subject matter, can be quantitative or qualitative.

Deduction and Induction are two distinct methods of reasoning

Deduction emphasises

General to specific or top down

Scientific principles

Moving from theory to data

The need to explain causal relationships

Collection of quantitative data

Theory – hypothesis – observation – confirmation

Induction emphasises

Bottom up reasoning.

Gaining an understanding of the meanings humans attach to events

A close understanding of the research context

Collection of qualitative data

Think Pair Share Activity

Referencing Revision: 20 Minutes

In pairs, answer the following questions. You can use any materials or devices that you have at hand.

Which referencing style do you have to use in this unit?

References in the body of a paragraph are called? 

A reference list contains all the references used in your assignment. How should your reference list be ordered? 

What part of the reference is italicised in a reference list?  

Why is referencing important?

What is it called when you use someone else’s work and don’t cite the reference?  

Why do academics care so much about referencing?

What is research?

Research

Investigation, organised, systematic

Produces data which when analysed helps us to understand things

37

Business Research

a systematic inquiry to solve management dilemmas

Knowledge and skills

Fast paced decision making

38

4 Research Studies

Descriptive answers who, what, when, where and sometimes how questions

Explanatory theory based answering why and how questions

Reporting account or summary of data

Predictive theory based attempting to predict future events

Most

39

Different Styles of Research

Applied Research

Basic Research

Theoretical

Expand knowledge

Practical

Problem Solving

Managerial decisions

40

Deductive

Inductive

Positivism

Realism

Objectivism

Constructivism

Interpretivism

Quantitative Methods

Qualitative Methods

Position on theory

And research

Epistemological

orientation

Ontological

orientation

Research Philosophies

Diagram adapted from:

http :// www.gpmfirst.com/books/designs-methods-and-practices-research-project-management/ontology-and-epistemology

Retrieved 29/6/2016

41

Think Pair Share (15 minutes)

(1) Briefly describe the 6 stages of the business research process.

(2) What is a management dilemma? Provide three examples of management dilemmas that might arise in an organisation.

(3) Why is it important to clearly define the research problem? What are the dangers of not clearly defining the research problem?

Briefly describe the six stages of the business research process.

Problem discovery and definition – where the research objectives are defined

Planning the research design – where the researcher determines the basic research method that will be used

Sampling – where the research determines when and how they are going to obtain a sample

Data gathering - Collecting the data that is conducting the interviews, survey or experiment

Data processing and analysis – which involves coding the data and analysing the data

Drawing conclusions and preparing a report

Business Research Process

Phase 1

Problem detection and definition

Phase 2

Research Design

Phase 3

Sample Design

Phase 4

Data Collection

Phase 5

Data processing and Analysis

Phase 6

Drawing Conclusions and Reporting

Primary (initial discussions) and/or

Secondary Research (academic literature, reports, ABS data)

Output: Document the Research objectives

Selection of research methodology, design, tools and ethics approach.

Output: Develop Research Proposal

Selection of sample design

Probability or Non-probability

Output: Detailed Sample Design

Gatekeeper negotiations, access, fieldwork

Gather data

Output: Data

Clean, process and analyse data

Output: Preliminary findings

Develop conclusions and/or recommendations; produce report (technical, short, academic)

Output: Report and/or presentation

What is a management dilemma? Provide three examples of management dilemmas that might arise in an organisation.

A management dilemma refers to a current problem. Managers or employees can see that there is a problem...something is not right with the business. Examples include:

increasing customer complaints

increased staff turnover

Low sales

Supply can’t keep up with demand from customers

Low profit levels

Why is it important to clearly define the research problem? What are the dangers of not clearly defining the research problem?

The definition of the research problems provides direction to the investigation.

Careful problem definition allows the researcher to define the project research objective.

When the purpose of the research is clear, it is more likely that the necessary and relevant information will be collected.

NOT clearly defining the research problem means the researcher may not solve the management dilemma. OR the research may not collect the data necessary to solve the problem.

Activity

5 Minutes

Students to work in small groups of 3 or 4 to answer the following:

Develop a memory device for remembering the 6 steps in the research process.

Management research question hierarchy

Research

Dilemma

Management questions

What symptoms causing managements concern?

How can management eliminate the negative symptoms?

What plausible courses of action are available?

What does the manager need to know to choose the best alternative from actions available?

What should be asked or observed to obtain the information the manager needs?

What is the recommended course of action given the research findings?

1

2

Research questions

3

Investigative questions

4

Measurement questions

5

Decision

6

and capital productivity?

48

How can we remember the management research question hierarchy?

Just remember lor…

5W + 1 H / D at the end at the beginning, four types of questions in-between

Remember (= RM) RIM-D

Run Mother Run, I make dinner 

EXAMPLE Management research question hierarchy

Research

Dilemma

Management questions

Why is the sale of our beer declining?

How can we improve beer sales?

Should we advertise more? Should we lower the price of our beer? Should we change the recipe?

What % of customers will we lose if we change the recipe? Will increased advertising improve sales?

Do you prefer formula a (old) or formula b (new)?

Given the price of a can of beer has reduced to $X how many cans per week will you purchase?

Recommendation/s to improve beer sales.

1

2

Research questions

3

Investigative questions

4

Measurement questions

5

Decision

6

50

Prep for session 2

Read the UILG thoroughly

Read chapters 1-4 of textbook

Watch podcasts

Read the Case Study on LMS: Bliss artists: can we measure happiness?

Attempt knowledge check quizzes on LMS

Lecture slides - Edited/bbs200-sessions5-6-jr-for-circulation.pptx

BBS200 Sessions 5-6

Dr Juergen Rudolph

June 2018

1

Agenda

Recap of workshops 1-2 (MCQ)

Chapter 6 – sampling (Q&A and Guinness case study)

Chapter 9 – data collection (Data mining case study)

Annotated Bibliography (AB) assignment discussion

Referencing test and recap

Some MCQs to recap the first two workshops (1)

A useful way to approach the research process is to state the basic dilemma that prompts the research and then…

A. Start finding solutions

B. Develop questions

C. Breaking down the original question into other more specific questions using the management research question hierarchy

D. Breaking down the original question into more specific questions

Some MCQs to recap the first two sessions (1)

A useful way to approach the research process is to state the basic dilemma that prompts the research and then…

A. Start finding solutions

B. Develop questions

C. Breaking down the original question into other more specific questions using the management research question hierarchy

D. Breaking down the original question into more specific questions

ANSWER: C

Sampling Introduction to Data Sampling

BBS200

Understanding Business Research: An introductory Approach

5

Questions on sampling

(1) What is a population?

(2) What is a sample?

(3) What is data sampling?

(4) Why do researchers use a sample?

(5) Describe the factors that should be considered to ensure a ‘good’ sample?

(6) What is the difference between a Probability sample and a non-probability sample?

What is a population?

According to the Australian Bureau of Statistics a population is any complete group with at least one characteristic in common.

That is all the employees who work for Myer, all the accountants in Australia, all the surf-lifesavers in Western Australia, or the farmers in the South West, all the economists in the public service…

Populations are not just people. Populations may consist of, but are not limited to, businesses, buildings, computers, farms, objects or events. 

A population may be studied using one of two approaches: taking a census, or selecting a sample. 

What is a sample?

A sample is a subset of units in a population, selected to represent all units in a population of interest. Information from the sample is used to estimate the characteristics for the entire population of interest.

What is data sampling?

Sampling is selecting a portion of the population, in your research area, which will be a representation of the whole population.

Why do researchers use a sample?

Save time and money…very costly to use the whole population, and very difficult.

Describe the factors that should be considered to ensure a ‘good’ sample?

The ultimate test of a sample design is how well it represents the characteristics of the population you are studying.

In measurement terms, the sample must be valid. Validity of a sample depends on two considerations:  accuracy and precision.

What is the difference between a Probability sample and a non-probability sample?

Probability (or random) and non-probability (or non-random) sampling.

Flowchart: Business Research Process

Note: Diamond-shaped boxes indicate stages in the research process in which a choice of one or more techniques must be made. The dotted line indicates an alternative path that skips exploratory research.

Zikmund, W.G., Babin, B.J., Carr, J.C., & Griffin, M. (2013). Business Research Methods. 9th ed. Mason, OH: South Western Cengage Learning.

2

1

3

1

3

4

5

6

13

Sampling Terminology

Census

Population

Sample

sampling

14

Nature of Sampling

1. Relevant

2. Parameters of interest

3. Sampling Frame

4. Type of Sample

5. Sample size

6. Cost

15

Unit of Analysis

Unit of analysis depends on:

What is the research problem, i.e. on what level do you look for answers?

At what level do we need information, what do we measure?

At what level do we want to implement the answers found?

16

Countries

Sectors

Firms

Departments

Teams

Employees

Decisions

Why sample?

Lower costs (budget)

Greater speed (time)

Availability of sample elements

Greater accuracy trade-off between

asking everybody

versus

obtaining better and more data from a representative subgroup

17

What is a Good Sample?

Accuracy

and

Precision

18

Probability

Non-probability

Convenience

Purposive

Sampling Overview

Simple

random

Systematic

Cluster

Stratified

random

Quota

Snowball

19

Probability

Non-probability

Convenience

Purposive

Sampling Overview

Simple

random

Systematic

Cluster

Stratified

random

Quota

Snowball

20

Simple Random Sampling (SRS)

1

2

3

4

5

6

8

7

10

9

11

12

13

14

15

16

18

17

20

19

21

22

23

24

25

26

28

27

30

29

21

Simple random sampling

Each population element has an equal chance of being selected into the sample. Sample drawn using random number table/generator.

You could do it like a lotto draw. That is put all the numbers 1 through to 30 in a hat and then draw numbers randomly out of the hat until you have your sample of 30.

Or you could use technology that randomly choose 10 participants from the numbers 1-30.

Advantages:

Easy to implement if the population is in a database

Disadvantages:

Requires a listing of population elements. Takes more time to implement. Uses larger sample sizes. Produces larger errors. Expensive.

Stratified sampling

Strata

1 2 3 4 5 6 7 8 9 10

1 2 3 4 5 6 7 8 9 10

1 2 3 4 5 6 7 8 9 10

23

Stratified sampling

In stratified sampling you want an equal number of people from each group.

(1) So the first thing you have to do is to group a population into their separate groups. Girls/boys; postcode, suburb, job type, level in the organisational hierarchy.

Each one of these groups is called a stratum, for example: the accountants stratum, the finance employees stratum, HR employees stratum. I have stratified them.

(2) I then want four from each stratum. Here I would use simple random sampling again.

I would then pull numbers from a hat or use excel to randomly generate numbers.

Advantages:

Researcher controls sample size in strata. Increased statistical efficiency. Provides data to represent and analyse sub-groups. Enables use of different methods in strata.

Disadvantages:

Increased error will result if sub-groups are selected at different rates. Expensive. Especially expensive if strata of the population have to be created.

Systematic sampling

Start at 3

Interview every 3rd person

So I still have a population of 30…Again I want a sample of 10. This time I am going to use systematic sampling to draw my sample probability sample. I am going to use a system to get my sample of 10 characters.

To start with I am going to choose the third character in my sample. You could think of the rows of characters here as businesses on St. Georges Terrace in the city. As such I would be starting with the No 3 St. Georges Terrace and then choosing every 3rd building.

so systematic sampling uses a random start and then selects a sampling fraction that is every kth element. In my example every 3rd characeter. We determine the what the K will be by dividing the population size by the desired sample size.

Advantages:

Simple to design. Easier to use than the simple random. Easy to determine sampling distribution of mean or proportion. Less expensive than simple random.

Disadvantages:

Periodicity within the population may skew the sample and results. If the population list has a monotonic trend, a biased estimate will result based on the start point.

25

Systematic sampling

To start with, I am going to choose the third person in my sample. So systematic sampling uses a random start and then selects a sampling fraction that is every kth element. In my example every 3rd character. We determine what K will be by dividing the population size by the desired sample size.

Advantages:

Simple to design. Easier to use than the simple random. Easy to determine sampling distribution of mean or proportion. Less expensive than simple random.

Disadvantages:

Periodicity within the population may skew the sample and results. If the population list has a monotonic trend, a biased estimate will result based on the start point.

Cluster sampling

27

Cluster

Cluster sampling should be used only when it is economically justified - when reduced costs can be used to overcome losses in precision. This could be when constructing a complete list of population elements is difficult, costly, or impossible.

For example, it may not be possible to list all of the customers of a chain of pizza shops such as Dominos. However, it would be possible to randomly select a subset of stores (stage 1 of cluster sampling) and then interview a random sample of customers who visit those stores (stage 2 of cluster sampling). 

Cluster sampling is classified as a probability sampling technique because of either the random selection of clusters or the random selection of elements within each cluster.

So in essence in cluster sampling the population is divided into internally heterogeneous (that is mixed) sub-groups and then some are randomly selected for further study.

Advantages:

Provides an unbiased estimate of population parameters if properly done.

Disadvantages:

Often lower statistical efficiency (more error) due to sub-groups being homogeneous rather than heterogeneous.

Probability

Non-probability

Convenience

Purposive

Sampling Overview

Simple

random

Systematic

Cluster

Stratified

random

Quota

Snowball

29

Quota Sampling

Various sub groups represented on the important characteristic

Examples of characteristics that might be used

Female and Male leaders

Full-time and part-time students

Stay at home and working mothers

Stratified sampling, a probability sampling procedure also has this objective and is often confused with quota sampling. In quota sampling, the researchers has a quota to achieve. For example, the interviewer may be assigned 100 interviews with leaders 85 with male leaders and 15 with female leaders. The interviewer is responsible for finding enough people to meet the quota.

30

Quota

Quota sampling is a non-probability sampling procedure that ensures that various subgroups of a population will be represented on the important characteristics that the researcher is interested in.

Stratified sampling, a probability sampling procedure also has this objective and is often confused with quota sampling.

In quota sampling, the researcher has a quota to achieve. For example, the interviewer may be assigned 100 interviews with leaders 85 with male leaders and 15 with female leaders. The interviewer is responsible for finding enough people to meet the quota.

Purposive Sampling

Participants chosen on the basis of judgment:

Typical case

Critical case

Heterogeneous case

Theoretical case

32

Purposive

Purposive sampling is where participants are chosen on the basis of judgment.

Purposive samples are the most frequently used form of non-probability sampling in qualitative research (Miles and Huberman, 1994). These techniques require our judgment in choosing cases that will best enable us to answer our research h question and meet our aim. They are normally used to choose relatively small number of participants, such as those that are particularly informative.

This might be:

typical case, to illustrate the profile of a typical consumer of a product;

critical case, to highlight important aspects or make a dramatic point;

heterogeneous cases – to reveal key themes about diverse characteristics to provide maximum variation possible in the data collected

theoretical case – to inform emerging theory, data collection based on concepts that appear to be relevant to an evolving theory and derived from the data.

Snowball Sampling

34

Snowball

Just as a snowball rolling down a mountain gathers snow and gets larger as it goes, snowball sampling is the same.

Snowball sampling is an approach for locating information-rich key informants. Using this approach, a few potential respondents are contacted and asked whether they know of anybody with the characteristics that you are looking for in your research.

In snowball sampling, participants are volunteered. This is commonly used when it may be difficult to identify members of the desired population. Such as those people who work for cash, but claim unemployment benefits. Such as: I interview Mary who is working for cash, but claiming unemployment benefits she informs me about Hussein who is also working for cash and claiming unemployment benefits and so on….

Snowball sampling may be the only possibility for finding participants.

Convenience Sampling

Sampling by obtaining people (or units) that are convenient.

Students in a class – a captive sample

People on the street

Shoppers in a shopping centre

36

Convenience

Convenience sampling is a sampling procedure of obtaining those people or units which are most conveniently available. A researcher may decide that the most convenient and economical method is to set up an interviewing booth at a shopping centre to intercept shoppers.

Just as news reporters do during elections – they might set themselves up on the main street in the city and ask people on the street their views on …who they might vote for, or what they think of a new government policy, or a decision handed down by the court.

This type of sample is convenient but perhaps not so representative.

Guinness is good for you, or is that only in Ireland?

https://www.youtube.com/watch?v=wSwSmls9ACI

Questions

(1) What were the strengths and weaknesses of the approach adopted by this study’s researchers?

(2) What other possible interpretations could be drawn from the findings of this research?

(3) In what other ways could researchers discover how good the taste of Guinness is in Ireland, compared to the rest of the world?

(4) What other food and drink could you test to determine whether they are better in a particular place, rather than others?

(1) What were the strengths and weaknesses of the approach adopted by this study’s researchers?

Strengths

It utilised an international team of researchers, which is more objective than a group drawn from one country.

It developed a systematic way of measuring the quality of the Guinness, the technical expertise of the pint pourer and of the ambience of the pub in which the pint was poured. There were 26 factors in all being measured.

It had a large amount of tastings, 103, in 14 different countries.

It involved tasting the product directly rather than talking about the product being tasted.

(1) ctd.

Weaknesses

The team of researchers could have been bigger and so they might have had a greater range of views on their measurement factors.

The research team could also have included women, who may view Guinness differently from men.

Only two continents were included in the sample, Europe and North America. A future study might also include Africa and Asia as these are also large markets for Guinness.

Mainstream draught Guinness was used in this present research. Future studies might also taste bottled Guinness to see if the effect found in the study is more for the place in which, and the person with whom, the Guinness is served than for the Guinness itself.

(2) What other possible interpretations could be drawn from the findings of this research?

Irish pubs: what the researchers may also have found was that they enjoyed Irish pub ambience more than foreign pub ambience.

Guinness pub specialisation: Since Guinness is so popular in Ireland they may be better at tending it and pouring it and so if other countries took as much care and attention their scores for Guinness may have been better.

Expectancy effect: The researchers may have expected to enjoy their Guinness more in Ireland and so this may have influenced their perception of the product in Ireland. It may thus have been better to employ researchers who were unaware of the theory being tested.

(3) In what other ways could researchers discover how good the taste of Guinness is in Ireland compared to the rest of the world?

A survey: ask those who have drunk Guinness to rate it and to say what they thought of it in the different places they drank it.

A focus group: give focus groups in pubs around the world samples of Guinness and see how they rate it. This could establish average levels for satisfaction for the product before you bring those focus groups to Ireland, and vice versa, to see if they change their rating once they sample Guinness in Ireland (if that isn’t their home country).

A tasting panel: get a panel of expert testers to sample Guinness in different locations around the world. They could even test whether Guinness is better in a particular part of Ireland, perhaps Dublin as that’s where it’s brewed in Ireland.

Bottles: use bottled Guinness instead of draught Guinness so the Guinness is exactly the same, which may not be the case in different parts of the world as it is brewed in a number of different locations.

What other food and drink could you test for whether they are better in a particular place rather than others?

French wine: do the French keep the best wine for themselves and export the rest? The same with the Italians and the Spanish? Or is it that the climate and the “je ne sais quoi” of drinking French wine in France make it better? The same may be true of Cognac or Armagnac brandies. Another worthwhile research study.

Dutch Edam: one of the great world cheeses. Is it as good outside the Netherlands or does it have to be eaten beside a canal in Amsterdam, having a pint of Amstel or Heineken as you do so?

Smorgasbord: the famous Scandinavian offering of a buffet including hot and cold meats, salads and hors d'oeuvres may be much more enjoyable when in Oslo, Helsinki, Stockholm or Copenhagen than when sampled anywhere else.

Teh halia, roti prata, Hainanese chicken rice, chili crab…

Data Collection Overview

BBS200

Understanding Business Research: An introductory Approach

45

What is data?

Facts

Observations

Published information

46

Data Collection

Primary

Data

Secondary

Data

Interviews*

Questionnaires*

Experiments

Focus groups

Case Studies

Observations

Academic Journals

Business Info. Systems

Government Reports

Aust. Bureau Statistics (ABS)

Organisational Reports

47

Data Collection

Primary

Data

Secondary

Data

Research Tools

Interviews*

Questionnaires*

Focus groups

Observations

Case Studies (Topic 9)

Experiments (Topic 9)

Academic Journals

Business Info. Systems

Government Reports

Aust. Bureau Statistics (ABS)

48

http://www.slideshare.net/lucypark/introduction-to-data-mining-for-newbies/5

49

Advantages: Secondary data

Saves time & money

High quality and

easily accessible

Analysis can start

50

Disadvantages: secondary data

51

Video on Data Mining https://www.youtube.com/watch?v=f2Kji24833Y

Data mining case study – intro (1)

This case concerns the use of data mining and microtargeting techniques in the 2004 American presidential election. Karl Rove, President George W Bush’s campaign manager, used these techniques to identify voters in 18 key swing states who had voted for the Republican Party previously and who would be likely to do so again.

Rove bought consumer data, from the likes of credit card companies, and put together profiles of the type of consumers that, based on their consumer habits, were more likely to vote Republican in the Presidential election.

Data mining case study – intro (2)

Rove and Bush were successful in the 2004 election, by the narrowest margin ever for any incumbent President. Bush couldn’t run in 2008 as he had served two terms and so was barred for standing for presidential election.

The Republicans lost that election to Barrack Obama, whose campaign was the first to make widespread use of social networking communications and attempted to attract disenfranchised and new voter constituencies. Nevertheless, the use of data mining is alive and well, as can be seen from the existence of the Republican Voter Vault voter database and the Democrat’s Catalist counterpart.

Data mining case study: questions

(1) What advantages and disadvantages were there in Karl Rove’s use of data mining to identify Republican voters in the 2004 US Presidential election?

(2) What other techniques could Karl Rove have used to identify Republican voters?

(3) In which other areas could data mining be used?

(4) What are the ethical dilemmas involved in using data mining?

(1) What advantages and disadvantages were there in Karl Rove’s use of data mining to identify Republican voters in the 2004 US Presidential election? (1)

Advantages:

Once a large, representative and clean database is acquired then most of the analysis can be completed by a small team who are well versed in certain statistical techniques.

It can be very precise in targeting voters.

It may be quicker and easier than traditional research techniques, such as surveys and focus groups

It takes advantage of the increasingly available commercial databases from large retailers and credit card companies

(1) What advantages and disadvantages were there in Karl Rove’s use of data mining to identify Republican voters in the 2004 US Presidential election? (2)

Disadvantages:

It is not a mainstream technique and some might say that it hasn’t been used enough to say it is definitively successful in electoral or retail settings. Success in one major election is no proof it works. Its opponents might say it is a useful adjunct to traditional polling techniques.

Just because someone conforms to a particular consumer profile doesn’t mean that they’ll vote a particular way. What proportion of the electorate is like this?

The electorate might be annoyed if they found out that data gleaned from their credit or loyalty cards is being used and this might rebound on the party that used it.

(2) What other techniques could Karl Rove have used to identify Republican voters?

There are a number of more traditional survey techniques he could have used:

Surveys: Phone, personal or online surveys could be used to identify those supporting the party. Each has subtle advantages in terms of the group surveyed, with phone surveys perhaps better for an older demographic and internet surveys being better for younger voters. They have the advantage that people can be asked about their opinions in more depth and questioned about their past voting history also.

Focus groups: These may be more expensive than data mining but they are very useful in testing opinions in detail. They could be used to test if a certain consumer profile actually does support a certain party and what policies resonate most with them.

(3) In which other areas could data mining be used?

Health: to identify patterns of disease and the spread of same amongst certain areas of the population, as gleaned from hospital data sets.

Urban planning: to decide where to build houses and new road networks, according to public authority data sets.

New store planning for retailers, according to residential and spend data from consumer purchase records.

New product development, according to the type of goods already purchased- from a producer’s inventory data set.

(4) What are the ethical dilemmas involved in using data mining?

Should credit card companies have the right to sell data about their customers, even if anonymized? Don’t we have ownership in some respect of information about ourselves?

Should decisions be made by governmental authorities on the basis of data mined findings from large data sets? How representative are they? Do they have an empirical basis and how safe would be the decisions made on them?

Is it acceptable to reduce consumers or voters to particular categories and to treat them accordingly? Do people act according to a particular category they find themselves in, without knowing it, or is that too simplistic and so not worth taking seriously?

Annotated Bibliography: LMS materials

Example provided by Anne Clear

Annotated Bibliography Q&A and the nine steps exemplified…

Full Reference Details (Chicago)

Freudenberg, Brett, Mark Brimble, and Craig Cameron. "Where there is a WIL there is a way." Higher Education Research & Development 29, no. 5 (2010): 575-588.

(2) What was the aim of the research? The aim (or purpose) of the research was to…

This article analyses first year students who undertake professional degree programmes that include work-integrated learning by measuring the students’ development.

Annotated Bibliography: nine steps (ctd.)

(3) How did the researchers/authors conduct the research? Or: What did the authors do? Was the research Qualitative or Quantitative or Mixed Methods? What research instrument/s did the researchers use: Interviews, face-to-face survey, observation, online survey…?

The research adopted a quantitative longitudinal survey method to study the impact of work-integrated learning on first year students. The survey was re-administered 12 months later at the second year. A control group was also set up for students taking a similar degree without work-integrated learning. The survey consisted of four sections with standard demographic questions and questions on student satisfaction, perceptions of self-efficacy and generic skills.

Annotated Bibliography: nine steps (ctd.)

(4) Who were the participants in the research? Who were the participants? Were they students, academics (a.k.a. lecturers; professors), business managers, employees, employers of graduates? How many participants were there?

There were 178 useable responses for this survey.

(5) Was a sample used? Did the researchers use a sample? How did the researchers/authors obtain their sample? How many potential participants did they identify? How many participants actually took part? What was the response rate?

[Not addressed.]

Annotated Bibliography: nine steps (ctd.)

(6) What were the main findings or results of the research study? Main finding 1:… Main finding 2:… Main finding 3:… Main finding 4:…

The key findings were that students with work-integrated learning experience have improved generic skills, self-efficacy and satisfaction as compared to students with traditional degree programs.

(7) What are the strengths and weaknesses of the paper (Critique)? Consider research methods, number of participants, type of participants, geography, participants...

Strengths of the research are:… Weaknesses of the research are:…

The limitation of the research was the short time frame for analysis of the data. The article also suggested further research to be conducted on examining the impact of work-integrated learning with larger student samples, in different study disciplines and over a longer period.

Annotated Bibliography: nine steps (ctd.)

(8) What did the researchers conclude?

The article concluded that students undertaking the professional degree program were better prepared for their studies and the work-integrated learning internships.

(9) Does this article help answer the research question: Are business students work ready? If so, how does it help answer the question?

The results also showed increased satisfaction, self-efficacy and generic skills for students undertaking the professional degree programme as compared to students in a traditional degree programme.

Q&A with Anne Clear, 6 Feb ’18 (1)

Q1: Regarding the word count, personally, I would not have a problem if a student writes up to 300 words per item, including the references, thus in the range of 1,000 to 1,500 words in total. I just wanted to make sure that we are aligned on this. Otherwise, I would brief them to more strictly adhere to the word count?

A1. The word count for the annotated bibliography is 1,000 words, 200 words per article. A 10% +/- from this word count is appropriate. Writing a concise summary is a skill and encourage the students to stay within the word count.

Q&A with Anne Clear, 9 Feb ‘18 (2)

Q2: I am writing to enquire about the annotated bibliography assignment. Are we supposed to annotate five journal articles from five different authors or can we find articles from the same author? 

A2: You must annotate five journal articles including the following two:

Jackson, Denise. 2014. “Testing a model of undergraduate competence in employability skills and its implications for stakeholders.”Journal of Education and Work 27 (2): 220-242. DOI: 10.1080/13639080.2012.718750

Wilton, Nick. 2011. Do employability skills really matter in the UK graduate labour market? the case of business and management graduates. Work, Employment & Society 25 (1): 85-100. DOI:10.1177/0950017010389244

There are no other restrictions or limits on which authors you can or cannot include. It is not a requirement to have five different authors for the five articles. However, reading extensively and not limiting your annotations to a couple of authors will expand your knowledge in this area and your understanding of research processes.

Annotated Bibliography prep

How to find the remaining three articles?

Five ideas:

Check the reference lists in the two articles that have been provided.

Use google scholar to find more articles from the two authors that have written on the topic.

Use the google scholar cite function.

Use various search terms in google scholar.

Use various search terms in Murdoch FindIt.

(1) Results from applying first idea (checking references in two provided articles) (1)

Bandaranaike, S. and J. Willison. 2011. Engaging students in work integrated learning: drives and outcomes. Paper presented at World Conference on Cooperative and Work Integrated Learning, June 14-17, Drexel University, Philadelphia. Dean, B., C. Sykes and J. Turbill. 2012. 'So, what did you do?' A performative, practice-based approach to examining informal learning in WIL. Paper presented at 9th International Conference on Cooperative and Work-Integrated Education, June 20-22, Bahcesehir University, Turkey.

Freudenberg, B., M. Brimble and C. Cameron. 2011. WIL and generic skill development: The development of business students’ generic skills through work-integrated learning. Asia- Pacific Journal of Cooperative Education 12, no. 2: 79-93. Gamble, N., C. Patrick and D. Peach. 2010. Internationalising work‐integrated learning: creating global citizens to meet the economic crisis and the skills shortage. Higher Education Research and Development 29, no. 5: 535-546. Martin, A., M. Rees, M. Edwards and L. Paku. 2012. An organizational overview of pedagogical practice in work-integrated education. Asia-Pacific Journal of Cooperative Education 13, no. 1: 23-37.

Procter, C. 2011. Employability and entrepreneurship embedded in professional placements in the business curriculum. Journal of Chinese Entrepreneurship 3, no. 1: 49-57.

Q: Are these articles all suitable?

(1) Results from applying first idea (checking references in two provided articles) (1)

Bandaranaike, S. and J. Willison. 2011. Engaging students in work integrated learning: drives and outcomes. Paper presented at World Conference on Cooperative and Work Integrated Learning, June 14-17, Drexel University, Philadelphia. Dean, B., C. Sykes and J. Turbill. 2012. 'So, what did you do?' A performative, practice-based approach to examining informal learning in WIL. Paper presented at 9th International Conference on Cooperative and Work-Integrated Education, June 20-22, Bahcesehir University, Turkey.

Freudenberg, B., M. Brimble and C. Cameron. 2011. WIL and generic skill development: The development of business students’ generic skills through work-integrated learning. Asia- Pacific Journal of Cooperative Education 12, no. 2: 79-93. Gamble, N., C. Patrick and D. Peach. 2010. Internationalising work‐integrated learning: creating global citizens to meet the economic crisis and the skills shortage. Higher Education Research and Development 29, no. 5: 535-546. Martin, A., M. Rees, M. Edwards and L. Paku. 2012. An organizational overview of pedagogical practice in work-integrated education. Asia-Pacific Journal of Cooperative Education 13, no. 1: 23-37.

Procter, C. 2011. Employability and entrepreneurship embedded in professional placements in the business curriculum. Journal of Chinese Entrepreneurship 3, no. 1: 49-57.

(1) Results from applying first idea (checking references in two provided articles) (2)

Smith, C. 2012. Evaluating the quality of work-integrated learning curricula: A comprehensive framework. Higher Education Research and Development 31, no. 2: 247-262

Varghese, M., L. Carleton Parker, O. Adedokun, M. Shively, W. Burgess, A. Childress and A. Bessenbacher.2012. Experimental internships: Understanding the process of student learning in small business internships. Industry and Higher Education 26, no. 5: 357-369. Von Treuer, K., V. Sturre, S. Keele and J. McLeod. 2010. Evaluation methodology for work integrated learning – placements. Paper presented at 3rd Biannual ACEN National Conference, 27 September-1 October, Perth, Australia. Wilton, N. 2011. Do employability skills really matter in the graduate labour market? The case of business and management graduates. Work, Employment and Society 25, no. 1: 1-16.

Wilton, N. 2012. The impact of work placements on skill development and career outcomes for business and management graduates. Studies in Higher Education 37, no. 5: 603-620.

Yorke, M. 2011. Work‐engaged learning: towards a paradigm shift in assessment. Quality in Higher Education 17, no. 1: 117-130.

(2) Use google scholar for some of the authors that have written on the topic (1)

The following three slides of references are listed in order of finding while searching for “Denise Jackson work-integrated learning”. Of course, you could also search for additional authors…

Jackson, Denise. "The contribution of work-integrated learning to undergraduate employability skill outcomes." Asia-Pacific Journal of Cooperative Education 14, no. 2 (2013): 99-115.

Jackson, Denise. "An international profile of industry-relevant competencies and skill gaps in modern graduates." International Journal of Management Education 8, no. 3 (2010): 29-58.

Jackson, Denise. "Business graduate employability–where are we going wrong?." Higher Education Research & Development 32, no. 5 (2013): 776-790.

Jackson, Denise, and Elaine Chapman. "Non-technical skill gaps in Australian business graduates." Education+ Training 54, no. 2/3 (2012): 95-113.

Jackson, Denise. "Testing a model of undergraduate competence in employability skills and its implications for stakeholders." Journal of Education and Work 27, no. 2 (2014): 220-242.

(2) Use google scholar for some of the authors that have written on the topic (2)

Jackson, Denise, and Elaine Chapman. "Non-technical competencies in undergraduate business degree programs: Australian and UK perspectives." Studies in Higher Education 37, no. 5 (2012): 541-567.

Jackson, Denise. "Student perceptions of the importance of employability skill provision in business undergraduate programs." Journal of Education for Business 88, no. 5 (2013): 271-279.

Smith, Calvin. "Evaluating the quality of work-integrated learning curricula: A comprehensive framework." Higher Education Research & Development 31, no. 2 (2012): 247-262.

Jackson, Denise, Ruth Sibson, and Linda Riebe. "Delivering work-ready business graduates-keeping our promises and evaluating our performance." Journal of Teaching and Learning for Graduate Employability 4, no. 1 (2013): 2-22.

Gamble, Natalie, Carol‐joy Patrick, and Deborah Peach. "Internationalising work‐integrated learning: Creating global citizens to meet the economic crisis and the skills shortage." Higher Education Research & Development 29, no. 5 (2010): 535-546.

(2) Use google scholar for some of the authors that have written on the topic (3)

Jackson, Norman J. "From a curriculum that integrates work to a curriculum that integrates life: Changing a university’s conceptions of curriculum." Higher Education Research & Development 29, no. 5 (2010): 491-505.

Choy, Sarojni, and Brian Delahaye. "Partnerships between universities and workplaces: some challenges for work-integrated learning." Studies in Continuing Education 33, no. 2 (2011): 157-172.

Jackson, Denise. "Factors influencing job attainment in recent Bachelor graduates: evidence from Australia." Higher Education 68, no. 1 (2014): 135-153.

Riebe, Linda, and Denise Jackson. "The use of rubrics in benchmarking and assessing employability skills." Journal of Management Education 38, no. 3 (2014): 319-344.

Jackson, Denise. "Modelling graduate skill transfer from university to the workplace." Journal of Education and Work 29, no. 2 (2016): 199-231.

Harris, Lisa, Martyn Jones, and Sally Coutts. "Partnerships and learning communities in work‐integrated learning: Designing a community services student placement program." Higher Education Research & Development 29, no. 5 (2010): 547-559.

Smith, Calvin, and Kate Worsfold. "Unpacking the learning–work nexus:‘priming’as lever for high-quality learning outcomes in work-integrated learning curricula." Studies in Higher Education 40, no. 1 (2015): 22-42.

Litchfield, Andrew, Jessica Frawley, and Skye Nettleton. "Contextualising and integrating into the curriculum the learning and teaching of work‐ready professional graduate attributes." Higher Education Research & Development 29, no. 5 (2010): 519-534.

(3) Use the google scholar cite function (selected results)

Rayner, Gerry, and Theo Papakonstantinou. "Student perceptions of their workplace preparedness: Making work-integrated learning more effective." Asia-Pacific Journal of Cooperative Education 16, no. 1 (2015): 13-24.

Crawford, Ian, and Zhiqi Wang. "The effect of work placements on the academic performance of Chinese students in UK higher education." Teaching in Higher Education 20, no. 6 (2015): 569-586.

Jackson, Denise, and Nicholas Wilton. "Developing career management competencies among undergraduates and the role of work-integrated learning." Teaching in Higher Education 21, no. 3 (2016): 266-286.

Jackson, Denise, David Rowbottom, Sonia Ferns, and Diane McLaren. "Employer understanding of Work-Integrated Learning and the challenges of engaging in work placement opportunities." Studies in Continuing Education 39, no. 1 (2017): 35-51.

Jackson, Denise. "Exploring the challenges experienced by international students during work-integrated learning in Australia." Asia Pacific Journal of Education (2017): 1-16.

Silva, Patrícia, Betina Lopes, Marco Costa, Ana I. Melo, Gonçalo Paiva Dias, Elisabeth Brito, and Dina Seabra. "The million-dollar question: can internships boost employment?." Studies in Higher Education (2016): 1-20.

(4) Use various search terms in google scholar

“Work integrated learning” and “undergraduate business degrees”:

van Acker, Liz, and Janis Mary Bailey. "Embedding graduate skills in capstone courses." Asian Social Science 7, no. 4 (2011): 69-76.

van Acker, Liz, Janis Bailey, Keithia Wilson, and Erica French. "Capping them off! Exploring and explaining the patterns in undergraduate capstone subjects in Australian business schools." Higher Education Research & Development 33, no. 5 (2014): 1049-1062.

Kinash, Shelley, Linda Crane, Madelaine-Marie Judd, and Cecily Knight. "Discrepant stakeholder perspectives on graduate employability strategies." Higher Education Research & Development 35, no. 5 (2016): 951-967.

MacKrell, Dale C. "Win-Win-Win: Reflections from a Work-Integrated Learning Project in a Non-Profit Organization." Issues in Informing Science and Information Technology 13 (2016): 47-61.

Burdett, Jane, Jane Burdett, Sandy Barker, and Sandy Barker. "University students in the workplace strategies for successful industry placement experiences." Development and Learning in Organizations: An International Journal 31, no. 1 (2017): 15-18.

(5) Use various search terms in Murdoch FindIt

Ibrahim, Hazril Izwar and Amar Hisham Jaaffar. 2017. ”Investigating Post-work integrated Learning (WIL) Effects on Motivation for Learning: An empirical evidence from Malaysian Public Universities”. International Journal of Business and Society 18 (1): 13-32,227. http://libproxy.murdoch.edu.au/login?url=http://search.proquest.com.libproxy.murdoch.edu.au/docview/1884566175?accountid=12629.

Lang, Roselynn and Keith McNaught. 2013. "Reflective Practice in a Capstone Business Internship Subject." Journal of International Education in Business 6 (1): 7-21. doi:http://dx.doi.org.libproxy.murdoch.edu.au/10.1108/18363261311314926. http://libproxy.murdoch.edu.au/login?url=http://search.proquest.com.libproxy.murdoch.edu.au/docview/1354919888?accountid=12629.

Jackson, Denise. "Factors influencing job attainment in recent bachelor graduates: evidence from Australia." Higher Education 68, no. 1 (2014): 135+. General OneFile (accessed June 18, 2017). http://go.galegroup.com.libproxy.murdoch.edu.au/ps/i.do?p=ITOF&sw=w&u=murdoch&v=2.1&it=r&id=GALE%7CA373677985&sid=summon&asid=ae3ee0e00b50cacc4776b83bfd1c2814.

Referencing guides @ Murdoch University Chicago Style – all examples:http ://libguides.murdoch.edu.au/content.php?pid=156934&sid=1329022 APA Style – all examples: http://libguides.murdoch.edu.au/c.php?g=246190&p=1639843

Other important things when writing assignments (2)

Acronyms. Explain acronyms before you use them and go easy on them.

Form. One and half spaced (NOT single space!) with 2.5cm margins

Proof reading. A well-presented, grammatically-correct text immediately makes a great impression and may influence the marker / moderator positively ;-) Most academics appreciate elegant writing...

Spot the mistakes, if any (1)

Bibliographical reference:

Birtchnell, T. (2011). “Jugaad as systemic risk and disruptive innovation in India.” Contemporary South Asia, 19(4), 357-372. http://dx.doi.org/10.1080/09584935.2011.569702

In-text reference:

The Hindi word jugaad refers to frugal innovation (Birtchnell 2011).

Spot the mistakes, if any (2)

Kang, L. S. & H. Sidhu (2011). "Talent Management at Tata Consultancy Services". Global Business Review, vol. 12(3), pp. 459-471.

DOI: 10.1177/097215091101200308

In-text reference:

TCS has won awards for its talent management system (Kang and Sidhu 2011).

Spot the mistakes, if any (3)

Nodoushani, O. & P.A. Nodoushani (2012). “Strategy and Structure: The Case of Tata Group.” Competition Forum, vol. 10(1), pp. 142-146, http://0-search.proquest.com.prospero.murdoch.edu.au/docview/1189674213?accountid=12629.

Spot the mistakes, if any (4)

Singh, S. & P. Srivastava (2012). “The Turnaround of Tata Nano: Reinventing the Wheel.” The Journal of Business Perspective, vol. 16(1), pp. 45-52. DOI: 10.1177/097226291201600105

Spot the mistakes, if any (5)

Wells, P. (2010). “The Tata Nano, the global ‘value’ segment and the implications for the traditional automotive industry regions”. Cambridge Journal of Regions, Economy and Society, vol. 3, pp. 443–457. doi:10.1093/cjres/rsq00

Answers to Q1-10: 1D, 2D, 3C, 4D, 5D, 6C, 7D, 8D, 9C, 10C.

Steps to use FindIt

Login into your Murdoch LMS Account

Don’t go into any unit

Scroll down to the bottom of the page

Click on Library Services

Click on Findit Advanced Services (Summon)

Use Findit to search for your topics of choice (see screenshots for examples)

Some tips within Findit

Use Boolean connectors OR, AND, NOT to refine searches (I use mostly AND)

Limit to full text & refereed journal articles (see screenshots)

Exclude sources which you’re not interested in (see screenshots)

Screenshots (1) – Murdoch homepage

Screenshots (2) – FindIt

91

Screenshots (3) – Advanced Search

Screenshots (4) – “show only”

Screenshots (5) – Tata Nano search

Google Scholar

Three advantages of Google Scholar:

You can see how many academics have cited the article

You can normally get the APA, Chicago or Harvard bibliographical reference (but please always double-check)

You can link your Murdoch account to Google Scholar and thus download your findings

How to link Google Scholar and the Murdoch digital library

http://scholar.google.com.sg/

Click on settings

Click on library links

Key in: Murdoch

Tick: Murdoch University

Save

Then, whatever you find, is linked with a few clicks to your Murdoch digital library and you can download the articles (see screenshots)

Screenshots (1)

Screenshots (2)

In conclusion…

All the best with finding exciting references!

Lecture slides - Edited/sessions3-4-ppt-jr-part-1.pptx

BBS200

Sessions 3-4

Dr Juergen Rudolph,

Singapore, May 2018

Agenda

Bliss case study

Literature Review

Research Ethics

Test prep

Academic literature search & evaluation example

Bliss case study

Questions

What philosophical position does Hannaa Bergström represent?

What philosophical position does Mika Holkerii represent?

How do different philosophical positions affect what research methodologies we use?

Do you think that truths are there to be discovered or are they there to be created? In other words, is something good irrespective of what people think about it or is it good because people think it is good?

Can happiness be studied and can it be used to market goods and services to consumers?

Answers (1)

What philosophical position does Hannaa Bergström represent?

Hannaa Bergström represents the positivist research position, based on a realist conception of the world whereby truths exist and are there to be revealed by researchers, in this instance, asking the correct questions and using valid and verifiable methodologies such as the scientific method.

The tradition she represents is often described as deductive, in that we may seek to apply our general findings, based on measures of central tendency such as the average, to individuals.

This tradition is most closely associated with science and with religion and one of the most famous exponents of logical positivism was Karl Popper. It is felt to be useful with physical laws and phenomena but critics say that it may not be as useful with human behaviour.

In recent years some have sought to temper the more extreme assertions of logical positivism and have suggested a “critical realist” perspective whereby there is an acceptance that not all that we perceive may be absolutely true, nor may hold true in all instances.

Answers (2)

What philosophical position does Mika Holkerii represent?

Mika Holkerii represents the constructivist position which suggests that our world is the sum of our constructs, or understandings, of the world.

This is a non-realist position as we each may have very different conceptions of the same thing.

There are many different schools of constructivism, from those which emphasise the shared, negotiated nature of the world where there may be shared notions of right and wrong, for example, to the radical constructivist position which seems to emphasise the lack of shared truth between people.

Constructivism is particularly popular in the social sciences as it is felt to be sensitive to human interactions. Critics say that it is not as good with scientific data such as are studied by biologists and physicists.

Answers (3)

How do different philosophical positions affect what research methodologies we use?

Quantitative methodologies are usually associated with positivism and qualitative methodologies with constructivism but there is no necessary reason that this should be the case.

There is no reason therefore why using a particular research methodology will suggest one’s belief in a realist or a negotiated conception of the world. However, the use of statistics arising from certain research methodologies does suggest the notion of a shared reality so they tend not to be used by someone coming from a constructivist position, as constructivists are often more interested in the understanding and exploration of subjective experience than with seeking to generalise from a study to the population as a whole.

Since constructivists wish to explore subjective experience in depth, their research tends to involve smaller sample sizes and a great deal of interpretation and reflection on their own world view in approaching research. Positivists, on the other hand, tend to believe that research can rise above subjectivity if the research is conducted in the correct manner and findings, often based on large sample sizes, are then generalisable to the population in question.

Answers (4)

Do you think that truths are there to be discovered or are they there to be created? In other words is something good irrespective of what people think about it or is it good because people think it is good?

If we take Coca Cola, or even the Swedish beer Pripps Blå, we can consider whether they are universally liked or not. Positivists might say that consumer research shows, on average, how well each is liked and so we can map this statistically. But constructivists might say that numbers don’t tell us why something is liked; it may not be the taste of those two products but rather because of social convention.

Perhaps beauty/taste is in the eye of the beholder, and the constructivists are correct, or perhaps all societies have a roughly similar idea of beauty/taste- involving facial symmetry- and so the positivists are correct. There are strong positions either way.

Answers (5)

Can happiness be studied and can it be used to market goods and services to consumers?

Professor Jennifer Aaker seems to be saying yes to both of these questions. Of course anyone can study happiness but the question is whether the findings are true, for the positivists, or useful in understanding subjective experience, for the constructivists. This raises complex questions about what happiness is and how it differs from contentedness. Professor Aaker’s methodology of asking people to take photographs of happy moments and then rate them is very interesting. It then seems to be supplemented with people talking about those experiences also.

Marketing has been trying to market happiness to consumers for years, and Coca Cola’s happiness machine is one of a long line of attempts by that drinks company to associate its product with happy occasions, e.g. “Coke is it” and “Have a Coke and a smile”. The key question is why some companies are better at it than others. Are they better at marketing; is their product better; or does their product naturally make people happier?

References

Burr, Vivien. Social Constructionism. 2nd edition. London: Routledge. 2003

One of the most widely acclaimed descriptions of constructivism, which is also known as constructionism.

Csikszentmihalyi, Mihaly. Flow: The Psychology of Happiness: The Classic Work on How to Achieve Happiness. London: Rider. 2002.

Csikszentmihalyi has been studying happiness since the 1970s and this book contains descriptions of how we are happiest when we are in “flow”, i.e. attentive to what we are doing and mindful of our surroundings.

http://www.youtube.com/watch?v=lqT_dPApj9U

Coca Cola’s YouTube happiness machine video – America.

http://www.youtube.com/watch?v=M0D3jKLz6sA

Coca Cola’s YouTube happiness machine video – London.

“The business of happiness” Fast company, March 2011, 48-50.

Description of Professor Jennifer Aaker’s research on happiness.

Popper, Karl. The Logic of Scientific Discovery. London: Routledge Classics. 2002.

The re-print of a famous book by one of the most famous logical positivists.

When you have actively engaged with the materials you should be able to:

Define a literature review.

Describe the three different foci for a Literature Review?

Explain the five steps in a literature search process?

List the three criteria for assessing literature.

Literature Review: Learning outcomes

10

Flowchart - Business Research Process

Note: Diamond-shaped boxes indicate stages in the research process in which a choice of one or more techniques must be made. The dotted line indicates an alternative path that skips exploratory research.

Zikmund, W.G., Babin, B.J., Carr, J.C., & Griffin, M. (2013). Business Research Methods. 9th ed. Mason, OH: South Western Cengage Learning.

1

2

3

4

5

6

11

What is a literature review?

Context

Structure of the problem

Work done previously

Significance of the problem

12

Ingredients of a GOOD review

13

Literature Review Focus

Integrative

Summary of past research

Theoretical

Identifying contributions of different research in explaining a phenomenon

Methodological

Identifying & summarising past methodological approaches

14

Literature Search Process

15

16

Criteria to assess value of Literature

Number of citations

Recency

Recency

Methodology

quality

17

Writing the Literature Review

Introduction

Introduce the topic

Purpose or thesis statement

Body

Major themes, important trends

Researchers agree and disagree

Justify your research

Conclusion

Introduction

The introduction explains the focus and establishes the importance of the subject. It discusses what kind of work has been done on the topic and identifies any controversies within the field or any recent research which has raised questions about earlier assumptions. It may provide background or history. It concludes with a purpose or thesis statement. In a stand-alone literature review, this statement will sum up and evaluate the state of the art in this field of research; in a review that is an introduction or preparatory to a thesis or research report, it will suggest how the review findings will lead to the research the writer proposes to undertake.

Body

Often divided by headings/subheadings, the body summarizes and evaluates the current state of knowledge in the field. It notes major themes or topics, the most important trends, and any findings about which researchers agree or disagree. If the review is preliminary to your own thesis or research project, its purpose is to make an argument that will justify your proposed research. Therefore, it will discuss only that research which leads directly to your own project.

Conclusion

The conclusion summarizes all the evidence presented and shows its significance. If the review is an introduction to your own research, it highlights gaps and indicates how previous research leads to your own research project and chosen methodology. If the review is a stand-alone assignment for a course, it should suggest any practical applications of the research as well as the implications and possibilities for future research.

18

Now you should be able to discuss:

 

What is a literature review?

What are the three different foci for a LR?

What are the 5 steps in a literature search process?

What are some of the points addressed in a review?

What is a systematic review?

19

When you have actively engaged with the materials you should be able to:

Define ethics

Explain research ethics

Describe the goal of ‘no harm’ and what it means for researchers

Explain informed consent

Describe what deception is and provide an example of when it might be necessary

Research Ethics: Learning outcomes

20

What are Ethics?

Right

Wrong

21

What are research ethics?

Objectives research ethics

Protect human participants

Serve the interests of individuals, groups and society

Ethical soundness

Do NO HARM

22

Ethical Treatment

Physical harm

Discomfort

Pain

Embarrassment

Loss of privacy

1. Explain study benefits

2. Explain rights & protection

3. Informed

Consent

Design

3 Researcher guidelines

23

Researcher

Explain research & participation

Participants

Read and sign

24

Deception

Participant is told only part of the truth or the truth is fully compromised

Benefits

Prevent bias

Protect 3rd party confidentiality

25

Lecture slides - Edited/sessions3-4-ppt-jr-part-2.pptx

Milgram Experiment video

Stanford Prison Experiment video

Ethical Issues

Coke Pepsi picture from http://www.motherjones.com/politics/2013/10/which-more-evil-coke-pepsi

Safety

Ethics of

Assistants

Anonymity

3

Now you should be able to:

 

Now you have actively engaged with the materials you should be able to:

Define ethics

Explain research ethics

Describe the goal of ‘no harm’ and what it means for researchers

Explain informed consent

Describe what deception is and provide an example of when it might be necessary

4

What is Research Design?

Evidence to address the research problem

What research tools will be used to gather data?

What kind of sampling will be used?

How will time and cost constraints be dealt with?

The research design is a master plan that specifies the methods and procedures for collecting and anlysing the needed information to solve the research problem

it constitutes the blueprint for the collection, measurement, and analysis of data

It helps ensure the researcher or consultant will be able to effectively address the research problem;

Research needs a design before data collection or analysis can start.

When designing research we need to ask

What kind of evidence or answers is the study looking for and which methods will be applied to find them?

What tools or techniques will be used to gather data?

What kind of sampling will be used?

How will time and cost constraints be dealt with?

THE DESIGN

is an activity- and time-based plan

is always based on the research question

guides the selection of sources and types of information

is a framework for specifying the relationships among the study’s variables

outlines procedures for every research activity.

5

Research Design

Classification

Exploratory

Research

Descriptive

Research

Causal

Research

Purpose: Explore problems

Clarify & discover

Qualitative techniques/ tools

Loose plan; less structured

In-depth interviews

Observation

Secondary data

Focus groups

Purpose: Describe the characteristics, determine the relationship between variables, make predictions

Answer who, when, what and how much questions

Preplanned and structured

Quantitative

Descriptive Statistics

What % of

Purpose: Does X cause a change in Y?

Hypothesis testing

Preplanned and structured

Quantitative tools

Experiments

Most research can be divided into three different categories; exploratorydescriptive and causal.

Each serves a different end purpose and can only be used in certain ways.

Most research falls into one of the categories.

Exploratory research – Exploratory research, gathers preliminary information that will help define the research problem and develop a hypothesis. As the name states, intends merely to explore the research questions and does not intend to offer final and conclusive solutions to existing problems.

Exploratory is useful when researchers lack a clear idea of the problems they might encounter. Exploratory research is often conducted to clarify ambiguous situation or discover ideas that may be potential business opportunities.

It is through exploring that researchers develop concepts more clearly, establish priorities, develop operational definitions. The researcher observes something in business world and tries to describe it. It may be that the researcher needs to explore just to learn something about the research problem, they might develop a model, some variables.

Exploratory research is the researcher’s tool to understand an issue more thoroughly, before attempting to quantify mass responses into statistically inferable data.

“Exploratory research tends to tackle new problems on which little or no previous research has been done” (Brown, 2006, p.43). Moreover, it has to be noted that “exploratory research is the initial research, which forms the basis of more conclusive research. It can even help in determining the research design, sampling methodology and data collection method” (Singh, 2007, p.64).

In exploratory research the researcher might be developing their own theory from scratch OR taking a well known theory from one area and applying it to a new area to see if it fits.

In contrast to exploratory studies more formalized studies are typically structured with a clearly stated hypothesis or investigative questions.

Descriptive research

Descriptive research describes characteristics of objects, people, groups, organizations or environments; tries to “paint a picture” of a given situation.

Research where the information is collected without changing the environment

Purpose:

Describe the characteristics of a group

Determine the proportion of people who act a certain way

Make predications

Determine the relationship between variables

Or answer the who, when, what and how much questions

Descriptive studies do not explore specific cause and effect relationships.

A descriptive study is one in which information is collected without changing the environment (i.e., nothing is manipulated)

Causal Studies

Seeks to discover the effect that a variable(s) has on another (or others) or why certain outcomes are obtained.

Purpose

Does a change in X cause a change in Y?

Experiments

Laboratory experiments

Field experiments

Descriptive and causal studies answer fundamentally different kinds of questions. Descriptive studies are designed primarily to describe what is going on or what exists.

Causal studies, which are also known as “experimental studies,” are designed to determine whether one or more variables causes or affects the value of other variables.

The concept of causality is grounded in the logic of hypothesis testing – which produces conclusions

Like descriptive research, causal research is quantitative in nature as well as preplanned and structured in design.

For this reason, it is also considered conclusive research.

Causal research differs in its attempt to explain the cause and effect relationship between variables. 

it attempts to decipher whether a relationship is causal through experimentation.

In the end, causal research will have two objectives:

To understand which variables are the cause and which variables are the effect, and

2) to determine the nature of the relationship between the causal variables and the effect to be predicted.

For example, a cereal brand owner wants to learn if they will receive more sales with their new cereal box design.

they would set up an experiment in two separate stores.

One will sell the cereal in only its original box and the other with the new box.

taking care to avoid any outside sources of bias, they would then measure the difference between sales based on the cereal packaging.

Did the new packaging have any effect on the cereal sales?

What was that effect?

6

Business Research Process

Phase 1

Problem detection and definition

Phase 2

Research Design

Phase 3

Sample Design

Phase 4

Data Collection

Phase 5

Data processing and Analysis

Phase 6

Drawing Conclusions and Reporting

Primary (initial discussions) and/or

Secondary Research (academic literature, reports, ABS data)

Output: Document the Research objectives

Selection of research methodology, design, tools and ethics approach.

Output: Develop Research Proposal

Selection of sample design

Probability or Non-probability

Output: Detailed Sample Design

Gatekeeper negotiations, access, fieldwork

Gather data

Output: Data

Clean, process and analyse data

Output: Preliminary findings

Develop conclusions and/or recommendations; produce report (technical, short, academic)

Output: Report and/or presentation

Literature Search Process

10

Management research question hierarchy

Research

Dilemma

Management questions

What symptoms are causing management’s concern?

How can management eliminate the negative symptoms?

What plausible courses of action are available?

What does the manager need to know to choose the best alternative from actions available?

What should be asked or observed to obtain the information the manager needs?

What is the recommended course of action given the research findings?

1

2

Research questions

3

Investigative questions

4

Measurement questions

5

Decision

6

and capital productivity?

11

EXAMPLE Management research question hierarchy

Research

Dilemma

Management questions

Why is the sale of our beer declining?

How can we improve beer sales?

Should we advertise more? Should we lower the price of our beer? Should we change the recipe?

What % of customers will we lose if we change the recipe? Will increased advertising improve sales?

Do you prefer formula a (old) or formula b (new)?

Given the price of a can of beer has reduced to $X how many cans per week will you purchase?

Recommendation/s to improve beer sales.

1

2

Research questions

3

Investigative questions

4

Measurement questions

5

Decision

6

12

Example how to search for, and evaluate, academic literature: number of citations, methodological quality, recency

Example: lecturer skills

What is the problem with this article?

What is the problem with this article?

It is good that the article is from a peer-reviewed journal.

However, it does not use empirical research and appears to be conceptual in nature, hence not suitable in case empirical research is a must-have.

The article also does not meet another criterion, which is that it should be published within the last ten years (if we have that as a criterion).

We could add it to our list of references, but we need to search for more suitable articles – and, we should find newer articles…

What’s the good news and bad news so far?

We have found three quotable articles… But disappointingly, none of them is based on primary research.

So I changed the search criteria.

Instead of “lecturer skills”, I searched for “lecturer skills competencies”.

See overleaf for a screenshot of the first few results.

After google scholar, let’s try Murdoch FindIt…

Does this look correct?

Žeravíková, Iveta, Anna Tirpáková, and Dagmar Markechová. "The analysis of professional competencies of a lecturer in adult education." SpringerPlus 4, no. 1 (2015): 234.

Does this look correct?

The name of the journal looks suspect, but as it turns out, it is correct!!

However, there is supposedly only one page number? By referring to the article, we should be able to figure out the correct result.

Žeravíková, Iveta, Anna Tirpáková, and Dagmar Markechová. "The analysis of professional competencies of a lecturer in adult education." SpringerPlus 4, no. 234 (2015): 1-10.

Starting the bibliographical references – remember that they need to be organised alphabetically by surname

Bennett-Levy, James, Freda McManus, Bengt E. Westling, and Melanie Fennell. "Acquiring and refining CBT skills and competencies: Which training methods are perceived to be most effective?." Behavioural and Cognitive Psychotherapy 37, no. 05 (2009): 571-583.

Carrier, Camille. "Strategies for teaching entrepreneurship: What else beyond lectures, case studies and business plans." Handbook of research in entrepreneurship education 1 (2007): 143-159.

Hemmings, Brian, and Russell Kay. "Lecturer self-efficacy, research skills, and publication output." Australia, Charles Sturt University (2008).

Hemmings, Brian, and Doug Hill. "The development of lecturer research expertise: Towards a unifying model." Issues in Educational Research 19, no. 1 (2009): 14-24.

Jonsmoen, Kari Mari, and Marit Greek. "Lecturers’ text competencies and guidance towards academic literacy." Educational Action Research (2016): 1-16.

Teekens, Hanneke. "The requirement to develop specific skills for teaching in an intercultural setting." Journal of studies in international education 7, no. 1 (2003): 108-119.

Žeravíková, Iveta, Anna Tirpáková, and Dagmar Markechová. "The analysis of professional competencies of a lecturer in adult education." SpringerPlus 4, no. 234 (2015): 1-10.