reflective paper 7 - 9 pages long (NOT a book review)
Lucyya
Lecture7LDRS300-HP.pptxLDRS 300 Leadership as Service
Lecture #7
Lecture #7
Building a Service Culture Requires Change.
Today’s
Topic
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Change
The common denominator in moving from where you are to where you want or need to be.
Change
As in most of what we have been studying about Servant Leadership; This applies to other styles of leadership as well as personally.
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For People and Organizations There Are Four Levels of Change
1 Change in Knowledge
2 Change in Attitude
3 Change in Behavior
4 Change in Cultural Norms & Expectations
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Stan wants a Mo-Ped
Mother was against him driving motorbikes.
Stan left magazines and articles around the house showing how safe mopeds were.
Once she understood what he really wanted she changed her mind.
Stan bought a Moped and drove it for many years to work and back.
Stan was 14 years old and wanted to buy a moped but Mom wouldn’t let him.
He left magazines around the house showing what they were and how much safer they were Motorcycles.
Not as fast, less powerful and smaller in size.
She eventually changed her mind and she gave her permission for him to buy one.
He drove all around the neighborhood for years without an accident.
When he got older, he purchased a powerful motorcycle and did have a serious accident.
He wished he had kept his moped.
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1) Change in Knowledge:
Information
Easiest to accommodate
Unlimited amount
Easily accessed in todays world
Always being updated and improved.
Understanding
Needs to be verified
Not always a given that people understand what is being communicated.
Necessary for implementation of change
Best done through various ways and means.
Jesus was the best at communicating change.
Required in 2 Areas
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Jesus Told Stories
Jesus told stories to communicate knowledge and to help people understand what He was wanting them to learn.
He wanted to change the culture of how people treated each other.
The Good Samaritan.
4 Characters;
A man on a journey – anyone they might know
Priest – leader and teacher or the ways of God
Levite – worked in the temple and knew all about the ways of God
Samaritan – an outsider, not accepted by the people who Jesus was speaking to. They lived in a country next to Israel.
In order for people to change from where they were as being separated from God to being a part of God’s family,
Jesus knew they needed to know who God was truly and what God’s kingdom was like.
He told stories of both who God is and what living in God’s kingdom was like.
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2) Change in Attitude
More difficult than knowledge because it requires the knowledge to change how a person feels.
Only possible when trust has been established by the Leader with a follower.
“For the leader, earning the right to be heard is based on trust” (Blanchard, 2016, p. 249)
The Leader convinces the Follower that the change is both right and important.
Changing Attitude Requires
Building Trust
Leaders determine the ENVIRONMENT.
Leaders determine how good the circle of SAFETY is for followers in the environment of the group.
When we do not feel trust we become paranoid.
It is up to the leaders to insure that a culture of trust and loyalty is being encouraged constantly.
Building Trust is best done through Servant Leadership where the leader is serving those who follow and ensuring their success.
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3) Change in Behavior
More difficult than Knowledge and Attitude because it requires the person to act..
People in harmful addictions know it is bad for them, they feel bad about it, but in order to stop they need to act.
Change in Knowledge leads to a change in Attitude which can inspire a change in Behavior.
The role of a Servant Leader is to model the behavior, encourage change, then recognize the changed behavior in others and praise successes.
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4) Change in Cultural Norms & Expectations
This happens when behavioral change is implemented and becomes acceptable behavioral norms or expectations in a culture.
Mothers Against Drunk Drivers (M.A.D.D.) is an example of a group implementing such a change in Canadian Culture.
2010 had 127 traffic deaths due to driving while drunk in B.C.
2017 had 70 deaths due to drunk drivers in B.C.
(Motor Vehicle Related Fatalities 10-year Statistics for British Columbia 2008-2017)
Reference; https://www2.gov.bc.ca/assets/gov/driving-and-transportation/driving/publications/motor_vehicle_related_fatalities_10-year_statistics_for_british_columbia_2008-2017.pdf
Mothers Against Drunk Drivers.
The exact number of lives saved as a result of the work done by MADD Canada, its predecessor organizations and many other groups cannot be known with absolute certainty. But based on scientific formulas developed for the United States National Highway Traffic Safety Administration, MADD Canada estimates the number of lives saved at 42,526 (between 1982 and 2013). While such numbers provide an important perspective on the progress that has been made, it is important to remember that 45,394 Canadians were killed in alcohol-related crashes in this same period and impaired driving remains the leading criminal cause of death in this country. (https://madd.ca/pages/about-us/what-we-do/history-and-impact/)
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Many More Stories
MADD Approach to Change
Knowledge;
Made people aware of the horrible consequences of drunk/impaired drivers.
Showcased the stories of victims of impaired drivers
Those killed and those left behind
Attitude;
Was no longer funny.
It was wrong.
There were consequences for driving while drunk that could not be repaired.
Behavior;
Laws were passed by Governments around the world
People stopped looking the other way when someone would drive a vehicle while drunk.
Change in Cultural Norms & Expectations;
It is no longer acceptable in the general public to be an drunk driver.
Public disgrace.
Still in process.
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Why is Change so Difficult?
Think of a time when you had to make a change in how you thought about someone. (individual, people group, race)
How difficult was it to think of them differently?
Think of time in your life you had change a habit or a behavior.
What steps did you need take to ensure the changed habit would continue?
7 Reasons Why Change is Difficult
People Feel Awkward.
People Feel Alone.
People Focus On What They Have To Give Up.
People Can Handle Only So Much Change.
People Worry About Resources.
People Are At Different Levels Of Readiness.
People Tend To Revert To Old Behaviors When The Pressure To Change Is Removed.
Taken from Lead Like Jesus (Blanchard, et al, 2016, pp252-257) Chapter 31: Leading Positive Change
Take time to read through these pages listed in slide to make yourself aware of these 7 reasons why people resist change and how it makes implementing change difficult.
Once a Servant Leader is aware of these reasons, they can both empathize and strategize to help followers make the change.
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Because Change is Difficult:
Servant Leaders need to give followers a reason to pursue the change by reminding them of the Vision and Mission. This gives the change a purpose and compels them to complete the change and stick with the new normal.
Servant leaders also use the concepts and theories we have been discussing as tools to reinforce the change and prove the new ways to be worthwhile.
5 Doing Habits
Performance Coaching
EQUIP
5 Being Habits
Spheres of Influence
10 Traits of
Servant Leadership
Humility
TEAM
Group Dynamics:
Form
Storm
Norm
Perform
Adjourn
5 Love Languages
Leading Positive Change
Our TOOLBOX of concepts and Theories is getting full of ways we can best serve our followers.
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A Prayer of Blessing.
Pray for the class asking for health, strength and help as they work on this week's assignment and the other assignments in all their classes.
Thank God for his promise to give his Holy Spirit to guide us in all truth.
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